Travel Alerts

Total Carriage Ban - Samsung Galaxy Note 7

Last Updated: 10/02/2017 11:28 PM

Qantas and Jetstar customers are advised that the carriage of Samsung Galaxy Note 7 devices on-board is prohibited on ALL FLIGHTS effective 12:01am (AEDT) Sunday 16 October 2016 (02:01am NZDT).

This is due to concerns regarding potential fire risk from the device's battery after a number of incidents worldwide, and follows a ban put in place by regulators overseas. The ban applies to devices being carried onto the aircraft, in carry on baggage as well as check-in luggage. Other Samsung devices are not affected. 

Note: This is updated advice from the previous Qantas Group policy, which allowed carriage of the Samsung Galaxy Note 7 provided it was turned off. This restriction has now been broadened to a total ban.  


Holiday travel tips

Last Updated: 21/12/2016 10:31 AM

We want to make your Jetstar journey as smooth as possible this busy festive season.

Here are a few tips to help you beat the crowds and get on to your flight as quickly as possible.

1. Check in now

Check in now and get through the airport faster. Print your boarding pass or download it directly to your mobile phone.

Travelling without checked baggage? Go straight to the gate once you arrive at the airport.

Travelling with checked baggage? Simply visit bag drop before going to the boarding gate.

(Useful information: Can I check in online?; When to get to the airport for domestic flights; and When to get to the airport for international flights)

2. Get to the airport early

Head to the airport earlier than usual to avoid a last-minute rush. At this time of year there’s always more traffic on the roads and longer queues at counters and security.

You can keep an eye on your flight status via the Jetstar app or online at

3. Don’t let your baggage weigh you down

Ensure your carry-on and checked baggage are within limits and are labelled with your name and a contact phone number (ideally a mobile number).

Carry on limits apply so make sure your bag complies.

Check that essential items such as medicines are packed in your carry-on bag.

It’s also a good idea to ensure items you may accidentally leave on board the aircraft are labelled with a contact number, including items like headphones or personal electronic devices such as iPads.