Jetstar

Contact us

Speak with our team who can help you book your trip. Some fees may apply.

You can also visit our website to make a booking.

You will receive your conformation with your booking reference when you complete your booking. Your itinerary may take up to 24 hours to arrive. You can resend your itinerary via Manage My Booking.

If you do not have your booking reference, please Ask Jess for help.

Got a payment issue? Our Live Chat team is ready to help. Please have any screenshots or itineraries ready for us to check online.

If you're travelling with more than one infant, or you would like to book a seat for your infant please see our Jetstar Families page or chat with us.

To book a Jetstar Holidays Package, visit our Jetstar Holidays page.

For bookings of more than 10 people, visit our Group Bookings page

Our Live Chat team is ready to help if you have a duplicate booking. Please have screenshots or itineraries ready for us to check online.

Go to our Price Beat Guarantee page to submit a Price Beat Guarantee booking request.

Speak to our team who can help you change some of your flight details. Some fees may apply.

Speak to our team who can help you cancel your booking.

Ask Jess, our virtual assistant, can help you with your request. Please have any relevant supporting documents with you for us to verify you online.

If you think there is an error in the name associated with your booking, Ask Jess, our virtual assistant, to help with you request. Please have any relevant supporting documents with you for us to verify you online.

If you made you booking within the last hour and you need to change your flight date or time, go to Manage My Booking.

For other changes like passenger details or route changes within one hour of booking, start a Live Chat to avoid a change fee. Fare difference may apply. For details see One-Hour Quick Fix.

For information visit our Specific Assistance page. Chat with us if you would like to request specific assistance or need more information.

If you're travelling with more than one infant, or you would like to book a seat for your infant please see our Jetstar Family Travel page.

Speak to our team to add baggage, seats, meals or entertainment to your booking. Some fees may apply.

Chat with us if you have already checked in and want to change your check-in status.

For updates on departures and arrivals check your flight status here.

If your flight is delayed or cancelled, please visit Manage My Booking to review your options.

If you cannot access recovery options, please chat with us.

Use Live Chat to start your claim. You'll need your booking reference number which you can find on your itinerary.

Make a request for an insurance letter using this form. Our team will email you your document within 5 days.

If you've made a booking with a Travel Agent or other third party, Ask Jess to help with any issues with these bookings.

For the quickest way to make a refund request, our virtual assistant Jess can help. You'll need your booking reference, which you can find on your itinerary.

Once you've received your baggage tracing number, you can check the status of your delayed bag or update your details online.

If you need to make a claim for loss or reimbursement of the cost of essential items, such as toiletries, click on the Contact Us button below. Please provide all relevant details, including details of your booking, flights, contents of your baggage and receipts detailing your loss. Claims can’t be assessed without all these details.

Jetstar's liability for lost baggage and delayed baggage expenses is limited by international convention and local laws. Please see the Jetstar Conditions of Carriage for details.

If you need more information please go to our Baggage Services page.

If you need to make a claim for damaged baggage, click on the button below.

For a proper assessment of your claim, you’ll need to provide photographs of the damaged item and where necessary, a formal quote for repairs from an authorised luggage repairer. For more information please see the Baggage Services page.

Our Customer Resolutions team is ready to assist.

We're always happy to receive any positive feedback. Our team is ready to listen.

Check the balance and expiry date of your voucher.

If you have lost your voucher number, our Live Chat team can help you recover it.

Our Live Chat team is ready to help. Please have your voucher or gift card details ready before starting the chat.

Please visit our Club Jetstar page for more information.

Ask Jess, our virtual assistance, can help you with your Qantas Frequent Flyer enquiry.

Please visit our Other frequent flyer page for more information.

For emergency assistance calls and other enquiries about travel insurance please visit the Insurance contact page.

For emergency assistance calls and other enquiries about car insurance please visit the car hire contact page.

Please see here to book a car.

Please see here for Car Hire FAQ