Web Check-in

Whether you’re travelling along or in a group, with or without baggage, Jetstar’s web check-in service allows you to check-in online from the comfort of your home or office. You can also choose where you would like to sit (from available seats) and download and print your boarding pass, so you’re ready to go!

This page tells you all you need about web check-in, including a step by step guide to How Web Check-in works and FAQs.

Web Check-in available for:

Individuals, or group bookings.
Travellers with carry-on baggage, or those with luggage to check-in.
For all return flights, if scheduled departure is within 7 days of the outbound flight.
For Domestic: For all Australian and New Zealand domestic flights between 48 hours and 60 minutes before your flight’s scheduled departure.
For International (Jetstar): Flights from Melbourne, Sydney, Brisbane, Cairns, Darwin, Gold Coast, Perth and Christchurch only. Between 48 hours and 120 minutes before your flight’s scheduled departure.
For International (Jetstar Asia): Flights to/from Singapore, Hong Kong, Kuala Lumpur, Penang, Jakarta, Bali, Ho Chi Minh City, Osaka, Taipei, Manila, Bangkok, Phuket and Auckland only. Between 48 hours and 120 minutes before your flight’s scheduled departure.

Web Check-in is not available:

Bookings that include infants or specific service requests
(such as wheelchairs, extra seats, visual or hearing impairments, and unaccompanied minors).
Staff travel bookings.
Bookings with an outstanding balance owing.
All flights not disclosed above.

How Web Check-in works:

Step 1: Checking in online

Please enter your booking reference number (PNR), your surname and the airport you’re departing from.
Select the passengers, baggage and flights you want to check-in. Able amount of baggage depends on your fare type.
- If you have an international flight to or from Australia, you’ll need to enter the Advanced Passenger Information (APIS). Jetstar is required to provide this information to border authorities.
Make sure you declare any dangerous goods.
If you’d like to choose your seat, make a selection from the available seats displayed.
For Domestic: Download and print your boarding pass as a PDF document, alternatively you can save and email to print off at a later date. Or you can have an SMS Boarding Pass sent to your mobile phone.

For International: Print your web travel documents as these are required to obtain your boarding pass at the airport.

Before you check-in online:

Please read through all of the detailed information in your itinerary. For international travel, please have your passport information ready, as you will need to enter these details.
If your booking was made through a travel agent, please ask your agent to provide you with the ’Jetstar PNR’. (Your Booking Reference number, which is six letters and numbers).
Adobe Acrobat Reader
is required to view and print Boarding Passes

Step 2: At the airport

Please ensure that you arrive at check-in and/or your boarding gates within the following timeframes.