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Booking with
Jetstar

The best way to book Jetstar flights is online, here at Jetstar.com. This is where you’ll find our fantastic every day low fares, some amazing sale fare and also avoid any offline booking fees.

In this section we’ll tell you everything you need to know about how to book online, how to make changes to your booking and how to make group bookings. Of course if you’d prefer to talk to someone about your booking, you can always phone our friendly Reservation Centre.

Group bookings

Introduction to Jetstar Groups

Whether you’re organising a conference, sporting trip, school event, or simply a group of 10 or more people, Jetstar provides Groups with a product that is both competitive and flexible along with access to a dedicated Groups consultant who will manage your bookings from initial quote to finalisation of travel.

Our experienced team recognises and understands the unique needs of Group travel, so we have developed a product that is both competitive and flexible. The ability to block seats, share baggage allowance and make name changes are just some of the benefits that our Group fares can offer. Coupled with our airlines award winning service and ever growing network, Jetstar is Australia’s Low Cost Airline for Group Travel.


How to make a group booking

Contact us for a quote for your group booking via email

       Point of Sale

       Phone Number

                     Email

Australia

1300 792 688

groupreservations@jetstar.com

New Zealand

0800 401 283

groupreservations@jetstar.com

Japan

 

japangroup@jetstar.com

Southeast Asia

Fax: +65 6546 0571

groups@jetstar.com

China

 

cngroups@jetstar.com

Hong Kong/Taiwan

 

hkgroups@jetstar.com

USA

1866 397 8171

groupreservations@jetstar.com

Other

 

groupreservations@jetstar.com



FAQ’s

How many passengers qualify for a group booking?
To qualify for a group booking there must be a minimum of 10 passengers travelling on at least one flight.

Where does Jetstar fly?
See our interactive route map

Do I get a discount for making a group booking?
Group fares are not discounted. Instead they offer more flexibility with providing payment and advising names at a later date.

Can I make a group booking on the internet?
Yes, group bookings (up to 50 passengers) can be made directly on www.jetstar.com. You will find the best fares available online, however names and payment are required at the time of booking.

How can I make payment?
Jetstar accepts payment by Credit Card, Direct Deposit and Agency Payment (registered travel agents only). If paying by credit card no additional fees are incurred.

Can passengers return on different dates?
Yes, as long as there are still 10 passengers remaining on at least one other flight. (Change fees and fare difference may be applicable)

How much luggage can I take?
All group fares include 20kgs of check-in baggage plus 10kgs of carry-on per person. Up to an additional 20kgs excess baggage per person can be pre-purchased if required at a discounted rate, up to 48 hrs prior to departure.

Do you have group check in?
Jetstar does not have allocated group check-in desks at the airport. Group passengers can check- in individually upon arrival or one after the other at the Jetstar check-in counter. We recommend Groups arrive for check-in at least 90 minutes prior to departure for AU/NZ Domestic flights and at least 2hrs prior for International flights. Groups will not be able to use kiosks or web check-in.

What ID do I need at check-in?
Domestic

All passengers, including children and infants travelling with an adult, are required to provide identification acceptable to Jetstar. The following forms of photo identification are acceptable provided they are current and not expired.

  • Passport;
  • Drivers Licence;
  • Company issued identification;
  • Student ID
  • An original or certified copy of your birth certificate or document is an acceptable alternative.

For School/Student Groups that will not be able to present the above, please contact the Group Reservations team who may be able to suggest an acceptable alternative.

International

Passengers, who are travelling internationally to/from Australia, must present their valid passport (with required validity period) for check-in at the airport. It is the passenger’s responsibility at all times to have appropriate travel documentation and entry permits such as Visas. Some countries may require proof of onward or return travel. All children and infants travelling with an adult require their own passport or should be registered in either of their parent’s passports.

For people travelling to the USA only: Please ensure you have supplied JQ with all passengers DOB information prior to departure. You must also obtain your electronic Visa at least 72hrs prior to travel.

Are group fares commissionable?
All group fares are Nett only and no commission or remuneration is paid.

Are meals included in group fares?
Group fares are quoted excluding meals. Meals can be pre-purchased on long haul international flights.

Can I charter a flight for my group?
All Jetstar fleet is in continual operation on regular scheduled services, however requests are considered. For more information please contact our group sales team.

How far out can I book my group?
Jetstar fares are published approximately 10 months in advance. Jetstar Groups can provide valid quotes for travel within the system range.

Can my group be seated together?
Seats will be allocated upon finalisation of full payment. We will do our best to ensure that all passengers are seated together, subject to availability.

Do you offer FOC seats?
Jetstar doesn’t have an FOC or complimentary policy regardless of group size or spend.

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