Web Check-in

When you’re flying with Jetstar you can choose to check in online before you arrive at the airport. Using web check-in is often the fastest and easiest way to check-in. Most domestic passengers won’t have to visit the airport counter, simply print tags for any checked-baggage at the airport kiosk and drop them off at the bag drop counter at least 30 minutes before the scheduled departure time of your flight. Next, head straight to the boarding gate.

Print your boarding pass when you check-in, have it emailed and print it later or choose to receive it as an SMS.

Web Check-in available for:

  • Individual and multiple passenger bookings made through Jetstar.com
  • Passengers with just carry-on baggage and those with checked baggage 
  • The return flight if it’s within 7 days of the outbound flight
  • Australian, New Zealand and Japanese domestic flights scheduled to depart between 48 hours and 60 minutes from when you check in
  • International Jetstar Airways, Jetstar Japan and Jetstar Asia flights scheduled to depart between 48 hours and 120 minutes from when you check in, with the exception of flights to and from the US
All Passengers on International Flights and Domestic Flights Departing International Terminals are still required to present web travel documents to a check-in counter agent before departure.

Web Check-in is not available for:

  • Bookings made through Jetstar group bookings
  • Passengers travelling with infants 
  • Passengers needing assistance (such as wheelchairs, extra seats, visual or hearing impairments, and unaccompanied minors)
  • Flights departing less than 48 hours after booking
  • Flights booked through a travel agent, third party or over the phone unless you have your six letter and number booking reference number (PNR). If you’d like to use web check-in but don’t have your PNR, ask if they can provide it.
  • All flights other than those listed

How Web Check-in works:

Follow the steps to use web check-in. You’ll need to find your booking, enter your details and choose how to receive your boarding pass.

Step 1: Before you check in

There are a few things you need to prepare before you use web check-in:

  • You’ll need your booking reference number (PNR). Find the six letter and number PNR on your Jetstar itinerary or, if you booked with a travel agent or third party, ask them to provide it.
  • If you have international flight, you’ll need to enter your passport details. Have your passport ready. 
  • If you’d like to print your own boarding pass, we’ll send it as a PDF. To open and print your PDF boarding pass, you’ll need to download Adobe Acrobat Reader
  • There might be details about travel document requirements, specific assistance or your added extras in your itinerary. Read it thoroughly in case you need to prepare anything for your flight. 

Step 2: Check in online

Once you’ve got everything ready and web check-in is open for your flight, enter your details at web check-in

  • Enter your booking reference number (PNR), surname and departing airport details and select Continue. You’ll then see the details of your booking
  • Choose the passenger/s, baggage and flights that you want to check-in
  • If you have an international flight, enter the Advanced Passenger Information (APIS)
  • Declare if you intend to carry any dangerous goods in your carry-on or checked-baggage
  • If you haven’t already chosen your seat, you’ll get another chance to do that now. Fees may apply.
  • Next choose how you want to receive your boarding pass. If you’re booked on an Australia or New Zealand domestic flight, or on selected Jetstar Asia (3K) flights out of Singapore, you have three options:
    • Download your PDF boarding pass and print it now (Adobe Acrobat Reader is required),
    • Have your boarding pass emailed to you and print it later or,
    • Have a mobile boarding pass sent to your mobile phone
  • If you have an international flight or a domestic flight from an international terminal, go to the airport counter to get a boarding pass. You must go before the airport counter check-in closes.
  • Prepare and print any travel documents you’ll need. See: Passports and visas

Step 3: At the airport

Make sure you arrive at check-in and/or your boarding gates within the following timeframes.

Domestic Flights

Jetstar (JQ) and Jetstar Japan (GK) domestic flights departing from domestic terminals


Jetstar (JQ) domestic flights departing on Q300 aircraft


Jetstar (JQ) domestic flights departing from international terminals on a 787 aircraft


Jetstar Pacific (BL) domestic flights


Once check-in has opened no further changes can be made for passengers who purchased a Starter fare with a Plus Bundle
Find the aircraft type in your Jetstar itinerary or at Manage booking

Please don’t be late. We can’t wait.

If you do not check in or present at the boarding gate before the closed times you won’t be able to board your flight and you may lose your fare in full. We recommend arriving at the airport early to allow enough time to make your way through the airport, taking into consideration clearing airport security.

For International/Intra Asian flights:

  • All passengers on international flights must present their web travel documents, along with any other relevant travel documents, to a check-in agent at the airport. After this you will receive your official boarding pass.
  • Please ensure that you arrive at check-in and/or your boarding gates within the following timeframes.

Jetstar (JQ) international flights on a 787 aircraft


Jetstar (JQ), Jetstar Japan (GK) international flights on an A320 and A321 aircraft


Jetstar Asia (3K) international flight


Jetstar Pacific (BL) international flight


Once check-in has opened no further changes can be made for passengers who purchased a Starter fare with a Plus Bundle.
Find your aircraft type on your flight itinerary, pre-departure email or at manage booking