To help us arrive at your destination on schedule, you must be checked-in for your flight on time. To make the process as simple and convenient as possible, we now offer a range of check-in options. For domestic flights, check-in before you arrive at the airport by using our web check-in or auto web check-in service, printing your boarding pass and bringing it to the airport. If you’d rather check-in at the airport, use our state-of-the-art kiosks and avoid the queues, or visit one of our Jetstar check-in counters.
Whether you’re travelling alone or in a group, Jetstar’s web check-in service allows you to check-in online from the comfort of your home or office. You can also choose where you would like to sit (from available seats) and download and print your boarding pass on domestic flights.
This page tells you all you need to know about web check-in, including a step by step guide to How web check-in works and FAQs.
Web Check-in is available for:
- Australian and New Zealand Domestic Flights: Between 48 hours and 60 minutes before your flight’s scheduled departure.
- International Flights: One way or return flights from Brisbane to Christchurch, Singapore to Hong Kong, Singapore to Kuala Lumpur and Singapore to Penang only. Between 48 hours and 120 minutes before your flight’s scheduled departure.
- Individuals, or group bookings.
- Travellers with carry-on baggage, or those with luggage to check-in.
If you also have a return flight that is departing within seven days, you can even check-in online for that flight at the same time too.
Web check-in is not available for:
- If you or anyone in your booking are booked in an Extra Leg Room / Exit Row Seat or an Up Front Seat that is in an exit row.
- Bookings that include infants or specific service requests (such as wheelchairs, extra seats, visual or hearing impairments, and unaccompanied minors).
- Staff travel bookings.
- Bookings with an outstanding balance owing.
- All flights not disclosed above.
Before web check-in:
- Please read through all of the detailed information in your itinerary.
- If your booking was made through a travel agent, please ask your agent to provide you with the ’Jetstar PNR’. (Your Booking Reference number, which is six letters and numbers).
- For international travel, please have your passport information ready, as you will need to enter these details.
- As well as your computer, you’ll need an Internet connection and a printer. You’ll also need Adobe acrobat reader installed to open or view your boarding pass, which is in PDF format. If you don’t have this installed just click on the Adobe link above.
How web check-in works
Step 1: Your identification and travel details
- Please enter your booking reference number (PNR), your surname and the airport you’re departing from. Enter these details exactly as they appear on your itinerary.
- Next, select the passengers and flights you want to check-in. You can also select the number of bags to be checked in depending on your fare type.
- If you have an international flight to or from Australia or New Zealand, you’ll need to enter the Advanced Passenger Information (APIS). Jetstar is required to provide this information to border authorities.
- Make sure you declare any dangerous goods.
- If you’d like to choose your seat, make a selection from the available seats displayed.
Step 2: Your boarding pass
For Domestic flights:
To finish, choose how you would like to receive your boarding pass. You can select either or both of the following methods:
- Download and print your boarding pass as a PDF document.
- Forward your boarding pass to an email address so you can print it out at a later stage.
For International flights:
- Download and print the web travel PDF document for all the passengers in the booking. You’ll need to take this document with you to the airport to receive your official boarding pass.
Step 3: At the airport
For domestic flights:
- We recommend that you arrive at the airport no later than 60 minutes before your flight’s scheduled departure.
- If you have baggage to check-in make sure you’re at the bag drop counter no less than 30 minutes before your flight’s scheduled departure.
- And finally, make sure you arrive at your boarding gate at least 25 minutes before departure, to board your flight.
For international / intra Asia flights:
- All passengers on international flights must present their web travel documents, along with any other relevant travel documents, to a check-in agent at the airport. After this you will receive your official boarding pass.
- We recommend you arrive at the airport no later than 90 minutes before your flight’s scheduled departure. If there’s a dedicated web check-in counter, go directly there. Otherwise, just go to one of Jetstar’s regular check-in counters. If you’re travelling with bags, you can drop your bags here as well.
- Finally, make sure you arrive at your boarding gate no later than 40 minutes before departure when travelling on Jetstar Airways (JQ) and 15 minutes before departure when travelling on Jestar Asia (3K) or Valuair (VF).
Q: What is the Advanced Passenger Information System (APIS)?
A: The APIS maximises security of travel by providing customs with information about passengers before they arrive in a country. This might include passport information and an address for your destination.
It is a legal requirement for Jetstar to provide this information. Only the relevant information required by each country will be provided to their customs and immigration authorities.
Q: What if I fail to provide Advanced Passenger Information when I make my booking or web check-in?
A: If you fail to provide Advanced Passenger Information at the time of booking, you must provide these details when you check-in online or at the airport.
If you fail to provide the API information at the time of web check-in, you won’t be able to complete the process. However, you will be able to provide this information to a check-in agent at the airport. Passengers who do not supply API will not be permitted to travel.
Q: Do I need a passport and visas?
A: All passengers need a valid passport for international travel, regardless of the destination. Some countries require at least six months validity remaining on a passport.
It is your responsibility to check all entry requirements, including visa, passport validity and onward/return travel booking requirements, for the country you are travelling to. We recommend you contact the embassy or consulate of your travel destination to find out exactly what travel documents you’ll need to have with you, as you may be refused entry if you do not comply.
A list of the embassies can be viewed on the website of the Department of Foreign Affairs and Trade.
Jetstar may not be able to carry passengers who don’t have all the necessary travel documents.
Q: Can I check-in for my return flight?
A: Yes. You can use web check-in for your return flight, if it is within 7 days from the scheduled departure time of your outbound flight.
Q: What if I have checked-in online but I can’t print my boarding pass or travel document?
A: You will need Adobe Acrobat to view and print your boarding pass or travel document. You can download this software for free from Adobe acrobat reader.
If you are unable to print the boarding pass or the travel document after you’ve checked-in, go to a web check-in counter for assistance when you arrive at the airport.
Q: If I’ve booked my flight through a Travel Agent, can I still use web check-in at Jetstar.com?
A: If you’ve made a booking through a travel agent, please ask your agent to provide you with the “Jetstar PNR / Booking reference” to use the web check-in service at Jetstar.com.
If you need to view your booking or make any changes such as updating your email address, you will need to contact your travel agent.
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