This version of Internet Explorer is no longer supported. Please upgrade to a supported browser
You are viewing our Australia website
Skip to content
Jetstar - Home
  • Deals
  • Flights
  • Holidays
  • Hotels
  • Club Jetstar
  • Where we fly
  • Deals
  • Flights
  • Holidays
  • Hotels
  • Club Jetstar
  • Where we fly
  • Inspiration
  • Destinations
  • Group bookings
  • Family travel
  • Business travel
  • Specific assistance
  • Jetstar app
  • Domestic flights
  • International flights
  • Bundles
  • Baggage
  • Seats
  • Food and drinks
  • Entertainment
  • Comfort packs
  • Lounges
  • Frequent flyer partners
  • Economy
  • Business class
  • Airports and terminals
  • Travel insurance
  • Car hire
  • Carbon offset
Your trip
  • Manage booking
  • Check-in
  • Flight status
Travel Agents
  • Travel agent login
  • Why partner with us
Start of content
Help

My baggage is lost, delayed or damaged

  1. Lost baggage
  2. Checked baggage

If your baggage is lost, delayed or damaged, see: Contact us – Baggage.

Related information

  1. I've left items at the airport or on an aircraft
  2. Transporting perishable food items
  3. Checked baggage
  4. Travelling with cremated remains or ashes
  5. Excess baggage charges at the airport

View more FAQs

  • Lost baggage
  • Checked baggage
Jetstar - Home
  • Price Beat Guarantee
  • Customer guarantee
  • About us
  • Inspiration
  • Terms and conditions
  • Privacy policy
  • Terms of use
  • Domestic flights
  • Social media community standards
  • International flights
  • Travel agents
  • Contact us
  • Careers
  • Specific assistance
  • Cookie policy
  • Airports and terminals
  • Reconciliation Action Plan
  • Access and Inclusion Plan

Get the Jetstar app

"AppStore" "Google Play"

Follow us

  • Facebook
  • Instagram
  • Twitter
  • YouTube
Jetstar would like to acknowledge the Traditional Custodians of the local lands and waterways on which we live, work and fly. We pay our respects to Elders past and present.

Jetstar Airways Pty Ltd, ABN: 33 069 720 243. Jetstar Asia Airways Pte Ltd, BRN: 200403570D. Jetstar Regional Services Pte Ltd, BRN: 201229688K. Singaporean Travel Agent License No. 02495. Jetstar Japan Co., Ltd. Jetstar Holidays K.K. Commissioner of Japan Tourism Agency Registered Travel Agency No. 1829. Mail-order business report number: No. 2019-Seoul Jung-gu-2057.
© Jetstar Airways Pty Ltd.
  • Australia (English)
  • Hong Kong SAR, China (English)
  • Indonesia (English)
  • Sri Lanka (English)
  • Japan (English)
  • Malaysia (English)
  • New Zealand (English)
  • Philippines (English)
  • Singapore (English)
  • United States (English)
  • Vietnam (English)
  • Thailand (English)
  • Indonesia (Bahasa Indonesia)
  • 日本 (日本語)
  • 한국 (한국어)
  • ประเทศไทย (ภาษาไทย)
  • Vietnam (Tiếng Việt)
  • 中国 (简体中文)
  • 香港特別行政區,中國 (繁體中文)
  • 新加坡 (简体中文)
  • 台灣,中國 (繁體中文)