Refunds on fare and Jetstar add-ons

Missed check-in deadline or failure to board within the required time

  • Non-refundable/loss of fare, except in certain circumstances including under the Australian Consumer Law, your local law or Conditions of Carriage. Check your itinerary and Jetstar.com for strict check-in and boarding times.

Time/Date change

  • Permitted upon payment of the applicable Fare Difference within Change Deadline.
  • No fees are payable where you are entitled to an alternative flight under the Australian Consumer Law, your local law or Conditions of Carriage.

Origin/Destination changes

  • Not permitted.
  • An origin/destination change is when the place of departure or arrival of a booking is changed. This includes changing the date of an outbound flight so it would depart after the date of a return inbound flight.

Passenger Name changes

  • Permitted upon payment of the applicable Fare Difference within the Change Deadline via the Jetstar Contact Centre.
  • Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.
  • Name Changes are not permitted for Qantas Frequent Flyer Points Plus Pay, Flight bookings on Jetstar or JAL Mileage bookings.

Change Deadline and Point of contact

  • Permitted changes must be made before the original scheduled flight opens for check-in at the airport. Airport check in opening times are available on your Jetstar itinerary or Jetstar.com.
  • Time and Date changes can be made via Jetstar.com if original booking was made via Jetstar.com, the Jetstar App or Jetstar Contact Centre.
  • All changes can be made via Jetstar Contact Centre or Jetstar Service Desk at the airport and additional booking fees (see Fees and charges) apply if the booking was not originally made via the Jetstar Contact Centre or Jetstar Service Desk at the airport. Booking fees apply at the rate published on the day of change (except Change Fees). Booking fees are subject to change and Jetstar will give at least one month's notice of a change by updating the Fees and charges webpage. Additional booking fees can be avoided by making changes through Jetstar.com or on the Jetstar App.

Change Fees and Fare Difference

  • Change Fees do not apply for permitted changes to a Starter fare with Plus bundle.
  • Fare Difference applies per passenger, per flight. Your new fare will be at least the amount of your original fare or fare with bundle and may be more. You cannot change to a lower fare or fare with bundle. No refund will be applicable if a lower fare or fare with bundle is available. However, if the new bundle price is lower this will be offset against any fare price difference. The Fare Difference may be substantial.
  • Fare Difference for permitted changes to Club Jetstar member exclusive fare bookings is the difference between your original Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle and an available Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle on the date of change which is at least the same fare or fare with bundle. These changes must be made via the Jetstar Contact Centre and do not incur an additional service fee.
  • If a Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle is not available or for permitted changes to Club Jetstar member exclusive fare bookings made on Jetstar.com or the Jetstar App, the Fare Difference will be the difference between your original Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle and an available non-member fare or non-member fare with bundle on the date of change which is at least the same fare. If the same fare or fare with bundle is not available, the Fare Difference will be the difference between the original Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle and the next available higher fare or fare with bundle.
  • Fare Difference for changes to other bookings is the difference (if any) between your original fare or fare with bundle and an available fare or fare with bundle on the date of change which is at least the same fare or fare with bundle. If the same fare or fare with bundle is not available, the Fare Difference will be the difference between the original fare or fare with bundle and the next available higher fare or fare with bundle.

Permitted fare/bundle changes

  • Subject to payment of Fare Difference applicable at time of change, Starter fares with Plus bundles can be changed to an available Starter fare with Plus bundle, Starter fare with Max bundle, Business Class fare or Business Class fare with Max bundle.
  • Club Jetstar member exclusive fare Starter fare with Plus bundle bookings can be changed only to an available member or non-member Starter fare with Plus bundle, Starter fare with Max bundle, Business Class fare or Business Class fare with Max bundle.
  • Starter fares with Plus Bundle cannot be changed to a Starter fare or Starter fare with Flex bundle.
  • Unless you have purchased FareCredit with your original Starter fare with Plus bundle booking, if you change from a Starter fare with Plus bundle to a Starter Fare with Max bundle and later cancel your booking, you will not be eligible for a Voucher, except if you are entitled to a remedy under the Australian Consumer Law, your local law or Conditions of Carriage.
  • If you change from a Starter fare with Plus bundle to a Business Class fare with Max bundle your fare and later cancel your booking, you will not be eligible for a refund, except if you have purchased FareCredit with your original Starter or Business fare booking (in which case the FareCredit terms and conditions apply if you choose to cancel and receive a voucher) or if you are entitled to a remedy under the Australian Consumer Law, your local law or Conditions of Carriage.
  • If you have purchased a FareCredit the relevant terms and conditions apply and are available on Jetstar.com at the time of purchase.

Re-booking

  • You must re-book onto an available Jetstar flight. Jetstar does not hold open-dated bookings.

Currency

  • All amounts will be charged in the currency you made your original booking.

Earning Qantas Points and Status Credits, JAL Mileage and Emirates Skywards Miles

  • Qantas Points and Status Credits
    • Starter Fare with Plus Bundle passengers are eligible to earn Qantas Points and Status Credits, subject to the Qantas Frequent Flyer Terms and Conditions.
    • Qantas Points and Status Credits are earned at the Qantas Economy Rate.
  • JAL Mileage
    • Passengers travelling on Jetstar Japan (GK) flights may opt to earn JAL Mileage at a 30% accumulation rate.
    • JAL Mileage Bank earn is only available on Jetstar Japan (GK) flights.
  • Emirates Skywards Miles
    • Passengers travelling on Jetstar (international flights only), Jetstar Asia (3K), and Jetstar Japan (GK) flights may opt to earn Skywards Miles at the Emirates Economy rate.
    • Emirates Skywards earn is not available on domestic flights operating in Australia or New Zealand.
  • The terms and conditions of the third-party service provider may apply, and you should check these carefully before making your purchase. The details of the third party are provided on Jetstar.com at the time of booking.

Qantas Frequent Flyer Classic Upgrade Rewards

  • Starter Fare with Plus Bundle is not eligible for Classic Upgrade Rewards.
  • The terms and conditions of the third-party service provider may apply, and you should check these carefully before making your purchase. The details of the third party are provided on Jetstar.com at the time of booking.

Qantas Frequent Flyer Points Plus Pay - Flights on Jetstar and JAL Mileage - Additional Payments

  • All changes or additions to your booking must be paid with money and cannot be paid with points.
  • Changes or additions will be calculated by using the original monetary value and currency of the fare (as determined by Jetstar) and as per the conditions listed in the Change Fee and Fare Difference section of these fare rules.
  • The terms and conditions of the third-party service provider may apply, and you should check these carefully before making your purchase. The details of the third party are provided on Jetstar.com at the time of booking.