You are viewing our Australia website.

Privacy information: Jetstar.com handles your personal information in accordance with our Privacy Policy

Accounts Payable and Procurement at Jetstar

Coupa Supplier Portal

We use the Coupa Supplier Portal (CSP) to manage account information and streamline your interactions with us. Using the portal, you can ensure your information is always up to date and you receive the latest communications from us. Find out about registering and updating your supplier information in the CSP.

Oracle Accounts Payable and Procurement

Suppliers are responsible for ensuring the health and safety of their officers, employees, agents and contractors (and their employees or contractors) as well as the health and safety of others, including Jetstar employees, customers, visitors and other contractors and suppliers, when present at Jetstar Sites.
Jetstar is using Oracle for invoice processing and purchase orders. This is a common platform across the Qantas Group.

Invoicing and Payment Guidelines

Jetstar will always endeavour to pay suppliers on-time for goods and services we purchase. To help with timely settlement of supplier invoices, it is important for all suppliers to follow the invoicing instructions below: Suppliers must ensure the following items are present on all invoices to Jetstar:
Do you have a purchase order number?
Invoice RequirementsYesN/A
Jetstar Site ID NumberN/AYes
Purchase Order line details i.e. item description, quantity, unit price and delivery addressrYesN/A
Jetstar Business Contact NameYesYes
Supplier Name, Tax Registration Number and ContactYesYes
If you don’t receive a Purchase Order Number from your Jetstar Business Contact, then you must include your Jetstar Site ID and Business Contact Name on your invoices to Jetstar. If you are unsure of your Jetstar Site ID, please contact the Jetstar Accounts Payable team for assistance. All supplier invoices should be emailed directly to one of the following email addresses (subject to the Jetstar airline you are billing):
Business AreaEmail Address for Invoices to be sent to:
Jetstar Airways Pty Limited;
Any other Jetstar entity not listed below		AP.Invoices@jetstar.com
Jetstar Asia Airways Pte LtdAccounts.payable@jetstarasia.com
Jetstar Japan Co, LtdAccounts.PayableJapan@jetstar.com
Additional requirements for submitting your invoices to ensure invoices are processed accurately:
  • Invoices must be sent in pdf format
  • Please ensure only one invoice is attached per email
  • If the invoice has any supporting documentation, please have the invoice and the supporting documentation saved as two separate PDF files and attach both files to one email, with the invoice always being the first attachment in an email
  • Do not combine more than one invoice into one PDF file, and do not combine an invoice and its supporting documentation into one PDF file
If the above requirements are not met, the invoice will not be processed, and an email communication will be sent to the original email address. Please read our Jetstar Supplier Invoicing Guide for more information.

Where to seek help?

Please contact the relevant Jetstar Accounts Payable email address for support with your invoicing:
Business AreaEmail Address for Queries only
Jetstar Airways Pty Limited;
Any other Jetstar entity not listed below		AP.Queries@jetstar.com
Jetstar Asia Airways Pte LtdJSA.APQueries@jetstar.com
Jetstar Japan Co, LtdJJPAccountsPayable-Inquiry@jetstar.com

Australian Small Business Suppliers

As part of the Qantas Group, Jetstar is proud to support Australian small businesses. We recognise that prompt, reliable payment times can help small suppliers remain viable and even expand and create jobs, so Qantas Group continues to be a signatory company to the Australian Supplier Payment Code (developed by the Business Council of Australia). The Code commits signatory companies to pay eligible Australian small business suppliers within 30 days of receipt of a correctly rendered invoice or receipt of a correct product from the supplier (whichever is the later). In addition, the Australian Government established the Payment Times Reporting Scheme in 2021, which aimed to improve payment times for Australian small businesses by requiring large businesses to report their small business payment terms and times. As part of the scheme, the Australian Government developed a Small Business Identification (SBI) tool to help identify small businesses using their ABN. Small businesses that have been confirmed against the SBI tool, will have their payment terms updated to 25 days from date of receipt of the invoice. If your business has multiple payment sites, only payment sites with terms greater than 25 days of receipt of a correct invoice will be changed. Learn more about the Business Council of Australia’s Australian Supplier Payment Code. Learn more about the Payment Times Reporting Scheme.

Supplier Requirements

Suppliers are required to comply with the Qantas Group Supplier Requirements. Under Workplace Health and Safety (WHS) legislation in all jurisdictions, Jetstar has an obligation to ensure, as far as reasonably practicable, the health and safety of all persons working in and present at Jetstar premises or other workplaces controlled by Jetstar (Jetstar Sites). Suppliers are responsible for ensuring the health and safety of their officers, employees, agents and contractors (and their employees or contractors) as well as the health and safety of others, including Jetstar employees, customers, visitors and other contractors and suppliers, when present at Jetstar Sites. The Supplier Requirements sets out the WHS requirements which provide suppliers with an overview of their responsibilities in relation to occupational health and safety while present on Jetstar Sites. In relation to WHS, Jetstar suppliers and their personnel must as a minimum comply with:
  • Applicable occupational health and safety legislation, regulations, Codes of Practice and Australian Standards
  • The WHS requirements in the Supplier Requirements, when present at Jetstar Sites.
Depending upon the nature of the goods or services being supplied in each case, Jetstar may provide more specific WHS requirements relating to the provision of those particular goods or services. Further, the Supplier Requirements sets out requirements regarding standards of personal behaviour, workplace conduct (including discrimination, harassment and bullying), theft, fraud, or removal of property, as well as requirements under the Civil Aviation Safety Regulations for random drug and alcohol testing. Suppliers are also required to comply with obligations under the Australian Consumer Law, including consumer guarantees and product safety law. The Qantas Group Compliance Statement (attached to the Supplier Requirements) sets out the supplier’s obligations in relation to anti-bribery, economic and trade sanctions, export controls, anti-money laundering, anti-slavery and human trafficking and conflicts of interest.

Supplier Code of Conduct

Jetstar is committed to ensuring that its procurement practices are transparent, fair and responsible and uphold high standards of integrity and honesty. The Qantas Group Supplier Code of Conduct establishes our expectations of suppliers, and their supply chain, in providing goods and services to Jetstar.

Standard Purchase Order Terms

View the Jetstar Standard Purchase Order Terms.