Travelling on a Jetstar Connect booking? Different fees and charges may apply.
Find out about fees and charges on Jetstar Connect.

Refund fee

This fee applies if you choose to refund a Business Class fare with a Max bundle, or a Starter fare with a Max bundle booked through a partner airline or some travel agents. Contact your travel agent for more information.

For details, see Starter fare with Max bundle fare rules and Business Class fare with Max bundle fare rules.

Applies per passenger per booking. Does not apply to any circumstances other than those listed above.

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $50
Domestic flights in Japan JPY ¥3,090
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $50
Long haul international flights with Jetstar Airways AUD / NZD $50 / KRW ₩61,500
International flights with Jetstar Asia SGD $50 / VND 900,000₫
International flights with Jetstar Japan JPY ¥4,150

Refund administration fee

 

Some fare types are non-refundable or only partially refundable, subject to our Conditions of Carriage or applicable law. However, if you choose not to travel, contact us to request a refund of certain third-party charges and Government taxes that may be included in your fare: excluding fuel and insurance surcharges. If you request a refund of these third-party charges and taxes, the following administration fee applies, unless otherwise exempted by applicable law. If this administration fee exceeds the amount of the available refund, no refund will be paid and you will not be charged an administration fee.

Applies per passenger, per booking (variation apply*).

Flight type Fee
All Jetstar Airways (JQ) AUD / NZD $50
Jetstar Asia (3K) SGD $50 /900,000₫
Jetstar Japan (GK) domestic JPY ¥3,090
Jetstar Japan (GK) international JPY ¥4,150

*Fee Variation:

• The applicable administration fee per passenger, per booking for Jetstar Asia (3K) flights from Malaysia shall be RM2.20.

Check the relevant Conditions of Carriage on the Terms and Conditions page.

To request a refund of third-party charges and taxes, go to Contact us.

 

Change fee via jetstar.com (Manage booking)

Fee applies per, passenger per flight when you change the date or the time of your flights at Manage booking.

This fee also applies when you make name changes to your booking through the Contact Centre by phone or online chat.

Flight type Fee 
Domestic flights in Australia and New Zealand AUD / NZD $55
Domestic flights in Japan JPY ¥3,300
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $75 / KRW ₩61,500
Long haul international flights with Jetstar Airways AUD / NZD $75 / KRW ₩82,100
International flights with Jetstar Asia SGD $60 / IDR 565,000 Rp / VND 1,000,000₫
International flights with Jetstar Japan JPY ¥4,150

Change fee via the Jetstar Contact Centre, General Sales Agent (GSA), or at the airport

Fee applies per passenger per flight, when you change the date or time of your flights by phone or online chat at jetstar.com, in person at a GSA, or at the airport.

Applies per passenger per flight.

Flight type Fee 
Domestic flights in Australia and New Zealand AUD / NZD $85
Domestic flights in Japan JPY ¥4,320
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $100 / KRW ₩82,100
Long haul international flights with Jetstar Airways AUD / NZD $100 / KRW ₩82,100
International flights with Jetstar Asia SGD $80 / IDR 750,000 Rp /VND 1,400,000₫
International flights with Jetstar Japan JPY ¥6,500

Change fee via Global Distribution System (GDS)

Applies per passenger per flight.

Flight type Fee 
Domestic flights in Australia AUD $85
Domestic flights in New Zealand NZD $55
Domestic flights in Japan JPY ¥4,320
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $100
Long haul international flights with Jetstar Airways AUD / NZD $100 / KRW ₩82,100
International flights with Jetstar Asia SGD $80 / IDR 750,000 Rp /VND 1,400,000₫
International flights with Jetstar Japan JPY ¥6,500

Contact Centre booking fee

Applies per passenger, per flight when you make a new booking through phone or online chat.

If your original booking was made via jetstar.com, this fee also applies when you change the date or time of your flights, or your fare type through phone or online chat. In addition to this fee, you’ll also be charged the Jetstar Contact Centre change fee listed above.

Changes are always cheapest to make at Manage booking.

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $35
Domestic flights in Japan JPY¥2,780
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $40
Long haul international flights with Jetstar Airways AUD / NZD $45 / KRW ₩37,100
International flights with Jetstar Asia SGD $25 / IDR 235,000 Rp /VND 110,000₫
International flights with Jetstar Japan JPY¥3,000

Contact Centre Ancillary Fee

Applies per passenger, per item, when you add baggage, seats, comfort packs, or in-flight entertainment to your booking through phone or online chat.

You can avoid this fee by purchasing what you need when you make your own booking at jetstar.com, or after you book at Manage Booking.

It’s cheapest to purchase checked baggage online when you book your flight.

Flight type Fee
Domestic flights in Australia and New Zealand AUD $5 / NZD $5
Domestic flights in Japan JPY ¥450
Short haul international flights /
Flights between Australia and New Zealand
AUD $5 / NZD $5 / KRW ₩4,100
Long Haul International flights with Jetstar Airways AUD $5 / NZD $5
International flights with Jetstar Asia SGD $5 / IDR 50,000 Rp
International flights with Jetstar Japan JPY ¥450

Airport booking fee and Jetstar Travel Shop booking fee

For new bookings made at the airport service desk – fee applies per passenger, per flight.
For new bookings made at the Jetstar Travel Shop – fee applies per passenger, per booking.

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $32
Domestic flights in Japan JPY ¥2,780
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $37
Long haul international flights with Jetstar Airways AUD / NZD $42 / KRW ₩34,500
International flights with Jetstar Asia SGD $30 / IDR 300,000 Rp /VND 440,000₫
International flights with Jetstar Japan JPY ¥3,000

The Jetstar Travel Shop booking fee applies to bookings made at Jetstar branded Jetstar Travel Shop stores in Haikou.


Jetstar Asia (3K) wheelchair fee

Jetstar provides wheelchair and mobility assistance to passengers who require it. Wheelchair fees will apply for wheelchair requests (which are subject to availability), for international flights with Jetstar Asia (3K) from 28 March 2018.

Fee applies per passenger per flight (exemptions apply*).

Flight type: International Fee (per passenger per flight) flights with Jetstar Asia (3K)
Customers travelling with own wheelchair No Charge
Pre-booked via Jetstar website and/or call centre SGD $35 / CNY 170 / HKD $190 / TWD $700 / THB 650 / VND 570,000₫ / USD $25 / MYR 90 / IDR 250,000 Rp / JPY ¥2,750
At the airport SGD $50 / CNY 240 / HKD $270 / TWD $1,000 / THB 950 / VND 800,000₫ / USD $35 / MYR 120 / IDR 320,000 Rp / JPY ¥3,900
On the flight SGD $50

*Fee Exemptions:

  • 3K Passengers travelling with their own wheelchair
  • Passengers on Jetstar Asia (3K) flights to/from Darwin and the Philippines.
  • Passengers on Jetstar Asia (3K) flights from Malaysia presenting a valid OKU card during check in
  • Codeshare and interline passengers
  • Connecting flights between Jetstar Airways (JQ) and Jetstar Asia (3K); Jetstar Japan (GK) and Jetstar Asia (3K)
  • Flights operated by Jetstar Airways (JQ) and Jetstar Japan (GK)
  • Multi-city flights involving exempted flights and Jetstar Asia (3K) flights in the journey

Note: We may be unable to accommodate some of the specific assistance requirements on your selected flight/s. In such instances, please select an alternative flight, or contact us for more information.

Note: We may be unable to accommodate some of the specific assistance requirements on your selected flight/s. In such instances, please select an alternative flight, or contact us for more information.

Singapore Airport Development Levy

Singapore’s Changi Airport is undergoing major development. Because of this, there will be an Airport Development Levy added to any fares that depart or transit through this airport from 1 July 2018. Find out more.