Travel Alerts

How we are keeping you safe

Last Updated: 22/03/2020 12:33 PM

Quality air filtration

Our HEPA (High Efficiency Particulate Arresters) aircraft filtration systems filter 99.999% of dust particles and airborne contaminants such as viruses and bacteria, ensuring the highest possible quality of cabin air. These filters are used in hospital operating rooms

Aircraft cleaning

In Singapore, our aircraft are cleaned between services and during this period, as a precaution, are undergoing additional cleaning every night including dis-infecting all toilet and cabin surfaces. All interior surfaces including the seats, tables, trays, overhead compartments and galley are wiped down with disinfectant.

Stay healthy with good hygiene

Here’s how you can stay safe when travelling:

  • Regularly wash your hands
  • Use hand sanitiser,
  • Cover your sneeze or cough with your arm

If you’re healthy, wearing a mask is not recommended according to various health authorities. If you have respiratory issues like coughing or sneezing, then you should wear a mask.

What to do if you’re feeling unwell

If you have flu-like symptoms, you should seek your doctor’s advice before you travel.

For more information, visit your local health authority online sites. 

For Travel to/ from Taiwan (18 March 2020)

Last Updated: 22/03/2020 12:24 PM

The Taiwanese government is advising citizens of Taiwan not to visit any countries with a warning level of ‘orange’, ‘red’, ‘alert’ or ‘warning.’ Customers departing Taipei between 31 January and 31 March and travelling to these countries, which includes Singapore, who now wish to change their travel plans may contact us via our Live Chat for the following options: 

  • A full refund in the form of a voucher to the value of their un-flown booking
  • Change your date of travel with a waived change fee (fare difference will apply) for flights departing before 31 August 2020.

Alternatively, refunds can be requested using this form

The Taiwanese government has also recently announced it will postpone the Taiwan school summer holiday period by two weeks due to the COVID-19. The holiday period will now commence on 15 July and end on 13 Sept 2020. Any customer who had previously booked a Jetstar flight (before 4 February) for travel between 28 June – 15 July 2020 (inclusive), to or from Taipei, who now wish to change their travel plans may contact us via our Live Chat for the following options: 

  • A full refund in the form of a voucher. 
  • Change your date of travel with a waived change fee (fare difference will apply) for flights departing between 15 July and 13 September 2020 

FOR TRAVEL FROM VIETNAM TO KAOSHIUNG/TAIPEI/HONG KONG (18 March 2020)

Given the evolving situation of the COVID-19 and the subsequent reduced demand for air-travel services, Jetstar Pacific will suspend the following services:

  • From Da Nang to Kaohsiung and Taipei
  • From Da Nang to Hong Kong
  • From Hanoi to Hong Kong

All scheduled services for above routes will now be suspended until 31/05/2020 when the situation will be reviewed again. This is a flight suspension extension following our February 2020 announcement that all services will be suspended till April 30, 2020.  

All customers impacted by these changes will be contacted directly by SMS and/or email and will be able to cancel their bookings and obtain a full refund or credit voucher.

Alternatively, customers can contact either Jetstar.com or their travel agent, depending on how they purchased their ticket.

We apologies for the inconvenience this may cause you.

Updated Travel Information (19 March, 2020)

Last Updated: 22/03/2020 12:23 PM

General Information
Please click here for COVID-19 related information, including travel restrictions, how Jetstar Japan is keeping you safe during this time, and our correspondences to the situation.

NETWORK ADJUSTMENTS
Domestic
Jetstar Japan has suspended some of its domestic services. Please click here for more details including options available for impacted customers.

International
Please click here for more details on Jetstar Group’s suspended routes in/out of Japan and special handling for those tickets.

Please note:

Currently, we have been receiving high volume of phone calls and messages through Live Chat at Jetstar contact centre and may take a while to respond. If not urgent, please try again later. Thank you very much for your cooperation and understanding.

(Last updated: 19 March, 2020, 19:00)

Flights to Mainland China (Updated on 28 February)

Last Updated: 04/03/2020 02:43 AM

Given the evolving situation of the 2019 novel coronavirus (2019-nCoV) and the subsequent reduced demand for these services, Jetstar Asia will bring forward the suspension of services between Singapore and Hong Kong.

All customers impacted by these changes will be contacted directly by SMS and/or email and will be able to cancel their bookings and obtain a full refund or credit voucher. Alternatively, customers can contact either 
Jetstar.com or their travel agent, depending on how they purchased their ticket.

Ha Noi and Ho Chi Minh City to Guangzhou (Updated on 28 February)

All scheduled services from Hanoi and Ho Chi Minh City to Guangzhou will be suspended from 9 February 2020 until 30 April when the situation will be reviewed again.

All scheduled services from Hong Kong to Singapore will be suspended from 15 February 2020, with the final flight scheduled for 14 February 2020.

Cal
l Centre (Updated on 28 February)

As all our customer service agents are experiencing a high volume of enquiries, please accept our apologies that we may not be able to answer immediately. We seek your kind understanding and patience. please leave us our details in the Live Chat links and we will get back to you as soon as possible.

Jetstar Asia (3K) and Jetstar Japan (GK) customers with bookings to/from or via mainland China, travelling up until the 31st March also have the option to cancel and refund their bookings in full or to change their bookings to depart after 31 March 2020. 

Refunds can be requested using this 
form

Jetstar Pacific (JPA) customers with bookings to/from or via mainland China, travelling between 9 February and 30 April will be offered a full refund or credit voucher. 



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