Contact us

Hello! The quickest and easiest way to make changes to your booking is at Manage booking.

If you need to get in touch with us, check out the options below - our Live Chat agents are here for you 24/7.

Change a flight or change name
Compassionate change or cancellation

Let Ask Jess, our virtual assistant, help you with your request. Please have any relevant supporting documents with you for us to verify online.
Cancel a booking or change your surname

Chat with us to cancel a booking or update your surname. Some fees may apply.

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Help pages
Specific assistance

Chat with us if you need to request specific assistance or would like to discuss your specific assistance needs.

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Help pages
Infant travel

Chat with us if you need to bring a car seat or if you’re travelling with more than one infant.

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Help pages
Add extras

Chat with us to add baggage, seats, meals or entertainment to your booking. Some fees may apply.

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Help pages

Re-book a delayed or cancelled flight

Our Live Chat team are ready to help. Let us know if you'd like a refund, a new booking or help with a cancelled flight.

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Help pages
Claim additional expenses as a result of your flight delay or cancellation

Ask Jess, our virtual assistant, to help you with your claim. You'll need your booking reference number, which you can find on your itinerary.
Documentation for insurance claim
Check flight status

Apply for a refund

For the quickest way to make a refund request, our virtual assistant Jess can help. You'll need your booking reference, which you can find on your itinerary.

Help making a new booking
Bookings for more than one infant, or an infant in a seat

If you’re travelling with more than one infant, or you would like to book a seat for your infant, please chat with us to make your booking.

We're really busy right now, but we’ll have an agent available to help you soon. Please try again, or check our help pages for an answer.

Help pages
Check booking status / resend itinerary

Let Ask Jess, our virtual assistant, help you. Please have any relevant proof of payment documents, such as bank statements or transaction receipts, with you before starting the chat.
Payment issue or refund enquiry

Got a payment problem or need to check your refund status? Our Live Chat team is ready to help. Please have any screenshots or itineraries with you ready for us to check online.

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Please try again, or check our help pages for an answer.

Help pages
Duplicate booking

Our Live Chat team is ready to help if you have a duplicate booking. Please have screenshots or itineraries ready for us to check online.

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New holiday booking
New group booking
Price Beat Guarantee booking