Travel Alerts

Jetstar Asia to temporarily suspend all services (23 March - 15 April)

Last Updated: 24/03/2020 10:31 AM

As a result of the introduction of new government restrictions across multiple jurisdictions in recent days, Jetstar Asia will suspend all services for a period of three weeks, from 23 March to 15 April 2020.

All Jetstar Asia passengers# with existing bookings for travel from 15 March to 30 April 2020* will be offered a refund to the full value of their untraveled booking in the form of a travel credit voucher.

Due to the high demand at our contact centre, the fastest and easiest way for customers to request a voucher is by visiting Manage My Booking and by following these steps:

  • Enter your booking number and last name
  • Click on the 'find out more' button
  • Select 'check flight options' button
  • Click 'view other options' button
  • Select 'request reimbursement'

The credit voucher can be redeemed up to the value stated on the voucher in one booking only within 6 months of issue, for travel on Jetstar within 12 months of the booking date. A fare difference, if any, will apply.

If your flights were booked through a travel agency or third-party website, you can also request a voucher by visiting Manage My Booking.

For more information, read our
FAQs

Note:  Customers should not call the contact centre as due to high demand, we are experiencing long call wait times.

# Passengers with a 3K booking to/from Australia or to/from Japan are requested to wait to receive a letter from Jetstar regarding available options before visiting Manage My Booking.

* The offer for passengers travelling between Singapore and Darwin is available for bookings to travel between 15 March and 31 May 2020 (inclusive). See notice on travel to/ from Australia.

Flexibility for existing bookings

Last Updated: 22/03/2020 12:35 PM

The Singapore Ministry of Health (MOH) has introduced new precautionary measures for travel to Singapore.

From 16 March 2020, 2359 hours (SGT), all travelers (including Singapore Residents, Long Term Pass holders, and short-term visitors) entering Singapore with recent travel history to ASEAN countries, Japan, Switzerland, or the United Kingdom within the last 14 days will be issued with a 14-day Stay-Home Notice (SHN).

We understand that many people’s travel plans may be impacted and therefore Jetstar Asia's offering all customers with existing bookings for travel from 15 March to 30 April 2020* (inclusive) the option to cancel their booking and receive a credit voucher.

The offer applies to all 
Jetstar Asia (3K) international travel to and from Singapore. 

Requests can be made from 9am (SGT) on Tuesday 17 March 2020. 

Due to the high demand at our contact centre, we recommend the fastest and easiest way to request a voucher is by visiting Manage My Booking and by following these steps:

  • Enter your booking number and last name
  • Click on the 'find out more' button
  • Select 'check flight options' button
  • Click 'view other options' button
  • Select 'request reimbursement'.


The credit voucher can be redeemed up to the value stated on the voucher in one booking only within 6 months of issue, for travel within 12 months of the booking date. A fare difference, if any, will apply.

If your flights were booked through a travel agency or third-party website, you can also request a voucher by visiting Manage My Booking.

*The offer for passengers travelling between Singapore and Darwin is available until 31 March for bookings to travel between 15 March and 31 May 2020 (inclusive). See notice on travel to/ from Australia. 

How we are keeping you safe

Last Updated: 22/03/2020 12:33 PM

Quality air filtration

Our HEPA (High Efficiency Particulate Arresters) aircraft filtration systems filter 99.999% of dust particles and airborne contaminants such as viruses and bacteria, ensuring the highest possible quality of cabin air. These filters are used in hospital operating rooms

Aircraft cleaning

In Singapore, our aircraft are cleaned between services and during this period, as a precaution, are undergoing additional cleaning every night including dis-infecting all toilet and cabin surfaces. All interior surfaces including the seats, tables, trays, overhead compartments and galley are wiped down with disinfectant.

Stay healthy with good hygiene

Here’s how you can stay safe when travelling:

  • Regularly wash your hands
  • Use hand sanitiser,
  • Cover your sneeze or cough with your arm

If you’re healthy, wearing a mask is not recommended according to various health authorities. If you have respiratory issues like coughing or sneezing, then you should wear a mask.

What to do if you’re feeling unwell

If you have flu-like symptoms, you should seek your doctor’s advice before you travel.

For more information, visit your local health authority online sites. 

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