Following an extensive and careful review of the Jetstar Asia (3K) airline, the very difficult decision has been made to progressively reduce the airlines’ schedule before permanently ceasing operations on 31 July 2025. 
The decision does not impact any Jetstar Airways (JQ) flights, including JQ international flights between Australia and Southeast Asia, or any Jetstar Japan (GK) flights.  
Jetstar Asia’s (3K) business has been increasingly challenged in recent years by escalating supplier costs, airport fees and aviation charges as well as growing capacity and competition in the region. 
Despite our best efforts to offset these rising costs, they are expected to continue into the foreseeable future, putting unsustainable pressure on Jetstar Asia’s ability to offer low fares. 
This is incredibly difficult news for our Jetstar Asia team members and customers, and the Jetstar Group is committed to providing support during this time with a range of options in place for all those impacted. 
Information for customers with Jetstar Asia (3K) bookings
Jetstar Asia (3K) flights will continue to operate until 31 July 2025 with a progressively reduced schedule. 
For customers with bookings prior to 31 July 2025, there will be some changes to Jetstar Asia’s usual schedule, and we will reach out directly if there are any changes to your upcoming flight. 
If you are not contacted with any schedule changes, your original flight will operate as planned, and there is no action needed. Please proceed to the airport as normal. You can also check your flight status <a href="https://booking.jetstar.com/flight-status/?culture=en-sg&amp;pid=subnav:flight-status">here</a> in the lead up to your departure. 
Customers with bookings from 31 July 2025 onwards are eligible for a full refund to your original form of payment. We will contact you directly to discuss your options. You can also visit <a href="https://booking.jetstar.com/mmb/?pid=subnav:mmb#/login?culture=en-sg">Manage Booking</a> to secure your refund now.  
Flights remain on sale for Jetstar Asia (3K) flights operating until 31 July 2025. 
Additional information for customers
Vouchers
If you have a current Jetstar voucher related to travel with Jetstar Asia (3K) with an available balance, you’ll be contacted in August to arrange converting your remaining voucher balance to a monetary refund.   
Club Jetstar memberships 
We will refund the annual membership fee for all Singapore-based Club Jetstar members with a current membership, and the membership will be cancelled. 
We will commence processing refunds from August, which will be automatically applied directly to the card you used to purchase the membership. 
We sincerely thank our customers for their support during the transition towards closure. 
Need more information?
For further information, please visit <a href="ttps://www.jetstar.com/sg/en/jetstar-asia-information">here</a>, visit our <a href="https://www.jetstar.com/sg/en/help/contact-numbers">contact numbers page</a> or speak directly to an agent via Live Chat below.

Jetstar Asia is currently operating services from Singapore to the following destinations:
<ul>
<li>Bangkok – up to 28 return services a week </li>
<li>Broome - 2 return services a week (seasonal - ending 25 October 2025)</li>
<li>Clark - 4 return services a week (seasonal -  restarting on 1 December 2025)</li>
<li>Colombo - 5 return services a week</li>
<li>Denpasar – up to 28 return services a week</li>
<li>Jakarta – up to 21 return services a week</li>
<li>Krabi - 4 return services a week</li>
<li>Kuala Lumpur – up to 21 return services a week </li>
<li>Labuan Bajo - 2 return services a week</li>
<li>Manila – 18 return services a week </li>
<li>Medan - up to 7 return services a week</li>
<li>Melbourne – up to 6 services a week operated by Jetstar Airways </li>
<li>Okinawa – 6 services per week </li>
<li>Osaka – 10 services a week via Manila</li>
<li>Penang – up to 6 return services a week</li>
<li>Phuket – up to 15 return services a week </li>
<li>Surabaya – up to 7 return services a week</li>
<li>Wuxi – up to 4 return services a week </li>
</ul>
Travellers of eligible nationalities arriving at Changi Airport will be able to use the automated lanes for immigration clearance when they arrive in Singapore. Details are available on <a href="https://www.ica.gov.sg/enter-depart/for-visitors/ACI#:~:text=The%20Automated%20Clearance%20Initiative%20(ACI,clearance%20at%20the%20immigration%20counters.&amp;text=You%20are%20eligible%20to%20enrol,the%20corresponding%20criteria%20are%20met.&amp;text=There%20is%20no%20separate%20registration%20required">ICA’s website</a>.

From 1 May 2025, all visitors to Thailand must complete the Thailand Digital Arrival Card (TDAC) online before arrival, whether entering by air, land, or sea. This replaces the previous paper-based arrival form, streamlining the immigration process.
Key information:
<ul>
<li>TDAC is mandatory for all non-Thai nationals.</li>
<li>Registration must be completed within 3 days before arrival.</li>
<li>Apply online at: <a href="https://tdac.immigration.go.th/arrival-card/#/home">tdac.immigration.go.th</a></li>
</ul>
Visitors who do not complete the TDAC before arrival may face delays at immigration. Please submit all required information in advance to ensure a smooth entry process.
For more details, visit the Tourism Authority of Thailand: <a href="https://www.tatnews.org/">tatnews.org</a>

From 27 August 2024, the Indonesian Government requires all international travellers arriving in the country to compete an electronic health declaration form.
To prevent the spread of the Mpox virus (formerly known as monkeypox), travellers need to fill out a <a href="https://sshp.kemkes.go.id/register">SATUSEHAT Health Pass (SSHP) Form</a>. We recommend customers complete this form before boarding their flight.  
Once the form is completed, a QR code will be generated. Travellers should save the QR code by taking a screen capture or leaving the website open on their device. Authorities will scan the QR code in the airport arrivals area.
The World Health Organisation has declared Mpox a global public health emergency. More information on the virus is available on the <a href="https://www.who.int/news-room/fact-sheets/detail/mpox">WHO’s website</a>.For further advice on travel to Indonesia, please visit the Australian Government’s <a href="https://www.smartraveller.gov.au/destinations/asia/indonesia">smartraveller</a> website.

All travellers entering Singapore, including Singapore citizens, are required to complete the online <a title="https://www.ica.gov.sg/enter-transit-depart/entering-singapore/sg-arrival-card" href="https://www.ica.gov.sg/enter-transit-depart/entering-singapore/sg-arrival-card" target="_blank" rel="noreferrer noopener">Singapore Arrival Card (SGAC)</a>.
This must be completed before checking in and boarding your flight. 
If you are only transiting through Singapore, you do not need to submit a SGAC - this is only required if you are clearing immigration at Changi Airport. 
The form can be submitted up to three days before you are expected to arrive in Singapore.

Between 17:30 (WITA) on 9 October 2023 and 05:30 (WITA) on 10 October 2023, we will be upgrading our account services platform (‘My Account’).
During this time, customers will be unable to sign into their Jetstar account, create a new account or access Club Jetstar discounts. Updates to contact preferences may also be delayed.
If you're a Club Jetstar member, please consider making your booking before or after this period.
All other services will be working normally during this time. This includes bookings, online check-in, flight status and manage booking.

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