Take the worry out of travelling with a crowd!

Planning a big trip for a school group, sports group, wedding party or conference? If you’re booking for 10 or more passengers, you can use our special group fares.

  • Stress-free payment – pay a deposit, then we let you pay the final balance later1
  • Haven’t worked out exactly who’s coming? Don’t worry; you can make unlimited name changes at no additional cost, up until 24 hours before departure.
  • Waived Payment Fees
  • Checked-baggage allowance per person, plus carry-on baggage as per our carry-on baggage limits2
  • Baggage allowance can be shared among the group – handy if you’re bringing sports gear
  • Dedicated support and booking assistance
  • Group bookings are not discounted, but you do get added flexibility and a bunch of great extras

Jetstar Connect
Group bookings are not available on Jetstar Connect bookings.

Oversized items

An oversized item handling fee applies if you’re bringing sporting equipment, a musical instrument, or any item longer than one metre as part of your checked-baggage allowance. The fee doesn’t apply to mobility and assistive devices, medical equipment and infant items. It will save you time at the airport if you pay the fee before you arrive. At the airport you’ll need to pay the fee before you take your items to the oversized baggage counter.

See Oversized baggage for more information, including size and weight limits.

In-flight meals

We recommend pre-purchasing any in-flight meals and snacks when you make your group booking. If you’re unsure of your group’s meal choices, grab an in-flight voucher or In-Flight Meal Deal and they can choose their own meal or snack on-board. On all Jetstar Airways (JQ) flights you’ll need a credit card to buy food and drink on board, so an In-Flight Meal Deal is a good way to feed members of your group who don’t travel with a credit card.

For details, see What will be available to eat and drink on my flight?

Travel agents

If you’re a travel agent you can make group bookings too. Register your agency with us and you’ll get access to some handy tools that’ll make booking flights even easier.

How to make a group booking

Send us an email to ask for a quote. Make sure you include the following details:

  • Number of passengers
  • Departure and destination airports
  • Preferred departure and return dates
  • Any in-flight meals you’d like
  • Your designated group leader’s details. The group leader will be responsible for paying for the booking and receive the booking itinerary.
  • Your Jetstar organisation code, IATA or TIDS number (if you’re a Travel Agent)
Your location Contact
Australia groupreservations@jetstar.com
1300 792 688
New Zealand groupreservations@jetstar.com
0800 401 283
Japan japangroup@jetstar.com
Southeast Asia groups@jetstar.com
Fax: +65 6546 0571
China cngroups@jetstar.com
Hong Kong SAR/Taiwan, China hkgroups@jetstar.com
USA groupreservations@jetstar.com
1866 397 8171
Other groupreservations@jetstar.com

We’ll try to respond to your request within 48 hours. Then if you’d like to go ahead with your booking, let us know and within 48 hours we’ll set it up for you.

Details of your booking will be provided in the email you’ll receive from us, including each passenger's checked and carry-on baggage allowance, and when the deposit and balance payments are due.

How you pay will depend on the country you’re making your group booking from – if you’re booking through a travel agent, organise payment with them.

If you’d like to know the payment timeframes or how much checked baggage you can bring on your group booking, before you book, please contact Group bookings in your region via the contact details listed above.

Remember that there must be a minimum of 10 people on at least one flight to qualify for a group booking.

If you prefer you can still make a booking for 10 or more passengers using our website. But you won’t get the extras that a group booking fare gives you, particularly the extended payment period and flexibility with name changes.

1 The exact date your deposit and balance will be due will depend on the country you make your booking from. Details will be in our email response to your booking query.

2 Checked-baggage allowance will depend on the country you make your booking from. Details will be in our email response to your booking query.