Charges to check baggage in at airport check-in

Excess carry-on baggage charges

Checked baggage fees at airport check-in

It’s always cheaper to add checked baggage to your booking before you arrive at the airport. If you don’t have a pre-purchased checked baggage allowance, you will be charged the fees, displayed below, at the airport check-in desk. There is a fee for the first 15kg of baggage per passenger, then a fee for each additional kilo.

If you have added checked baggage to your booking but arrive with more than your allowance, you'll also be charged for excess baggage at the per-kilo rate, see below.

If you have connecting flights with a domestic and international leg, you’ll be charged at the international per-kilo rate noted below for the whole journey.

Fees for up to 15kg of baggage checked in at airport check-in:

Carry-on baggage charges at the airport

Your carry-on baggage allowance is two items weighing no more than 7kg, unless you’ve purchased one of the following:

  • +3kg extra carry-on baggage (two items, 10kg weight total, for travel from 4 September 2018, limited availability);
  • a FlexiBiz bundle (two items, 10kg weight total); or
  • a Business Class fare (three items, 14kg weight total).

Size restrictions also apply. Learn more about carry-on baggage

We monitor carry-on baggage at the airport (including the boarding gate).

For travel until 4 September 2018

If you exceed your carry-on baggage allowance, you must pay an excess carry-on baggage fee, regardless of any checked baggage allowance you may have already purchased. All excess carry-on baggage must be carried as checked baggage in the baggage hold.

For travel from 4 September 2018

Passengers with a 7kg carry-on baggage fare allowance can purchase 3kg extra carry-on baggage (subject to availability, excludes flights to, from or within Vietnam). This top-up can be purchased at several stages, but it’s cheapest when you book your flight. If you didn’t add it during your booking, we recommend adding it before you arrive at the airport as it is more expensive at the airport.

If you would like to purchase the 3kgs extra carry-on baggage at the airport, please proceed to the Jetstar service desk to check availability and make payment.

If you arrive at the boarding gate with extra carry-on baggage above 7kg but below 10kg, you can purchase the extra 3kg carry-on baggage allowance, provided it’s still available. However, this will be at the most expensive price. If it is sold out or your total baggage weight exceeds 10kgs (or 14kgs for Business Class) or exceeds size or piece restrictions, an excess carry-on baggage charge will apply, regardless of any checked baggage allowance you may have already purchased. All excess carry-on baggage must be carried as checked baggage in the baggage hold. See table below for details of charges.

Excess carry-on baggage charges per item until 4 September 2018
Flights

Per item of excess carry-on baggage

Domestic Australia and New Zealand AUD $60 / NZD $60
Domestic Vietnam USD $25/ VND 500,000₫
Domestic Japan JPY¥3,000

JPY¥4,000 (all flights departing on or after 25 July 2018)

International flights with Jetstar Asia (Excluding flights to Australia) USD $40 / SGD$60 / VND 725,000₫ / THB ฿1,400 / TWD $1,400 / HKD $320 / JPY¥5,000 / IDR 400,000 Rp / PHP ₱2,200
International flights with Jetstar Japan HKD $320 / JPY¥5,000 / TWD $1,400 / PHP ₱2,200 / CNY¥250 / USD $40
International flights with Jetstar Pacific USD $45 / VND 1,000,000₫ / JPY¥5,500
Flights between Australia and New Zealand with Jetstar Airways AUD $75 / NZD $75
International flights with Jetstar Airways (excluding flights between Australia and New Zealand) and Jetstar Asia Flights to/from Australia AUD $100 / NZD $100 / USD $100 / SGD $100 / THB ฿2600 / IDR 1,025,000 Rp / JPY¥8,500 / VND 1,750,000₫

The charge per kilo for excess baggage is as follows:

Domestic excess baggage

Flights within

Amount per kg

Australia AUD $15
New Zealand NZD $15
Vietnam USD $3 / VND 45,000₫
Japan JPY¥800

International flights within Asia excess baggage

Flights departing from

Amount per kg

Singapore SGD $20
Indonesia IDR 150,000 Rp
Japan JPY¥1,500
Vietnam VND 320,000₫ / USD $16
Thailand THB ฿600
Malaysia MYR 50
Hong Kong SAR, China HKD $120
Taiwan, China TWD $600
Philippines PHP ₱650
China CNY¥100

International excess baggage

Flights departing from

Amount per kg

Singapore SGD $25
Australia AUD $25
New Zealand NZD$25
Japan JPY¥1,500
Indonesia IDR 200,000 Rp

All charges above are inclusive of Goods and Services Tax (GST) or Value Added Tax (VAT). Amounts will be in the local currency of the applicable airport.


Airport Carry-on baggage charges from 4 September 2018

3kg extra carry-on baggage is subject to availability and excludes flights to, from or within Vietnam. Excess carry-on charges apply where carry-on items exceed 10kgs total weight (14kgs for business passengers), you exceed any other carry-on baggage limits or if 3kgs carry-on baggage product is not available.

Flights

Airport Check-in Price: for 3kgs extra carry-on baggage

Gate Price: 3kgs extra carry-on or excess carry-on baggage charge (per item)

Domestic Australia and New Zealand AUD $30 / NZD $30 AUD $60 / NZD $60
Domestic Vietnam NA USD $25 / VND 500,000
Domestic Japan JPY¥3,000 JPY¥4,000
International flights with Jetstar Asia (Excluding flights to Australia) SGD $40 (not available for flights to/from Vietnam) NA
International flights with Jetstar Japan (excluding to/from Vietnam) JPY ¥4,500 JPY ¥5,000
International flights with Jetstar Pacific NA USD $45 / VND 1,000,000₫
Jetstar Airways (JQ) flights between Australia and New Zealand AUD $40 / NZD $40 AUD $75 / NZD $75
International flights with Jetstar Airways (excluding flights between Australia and New Zealand and flights to/from Vietnam) and Jetstar Asia flights to/from Australia AUD $50 AUD $100