Terms and Conditions

This page displays the Jetstar terms and conditions applicable for Jetstar flights. For the purposes of identifying the applicable terms and conditions for your flight, please refer to your flight details and find the carrier code. The carrier code is the two letter designator that is shown at the start of your flight number.

Carrier code definitions

JQ: Jetstar Airways Pty Ltd
3K: Jetstar Asia Airways Pte Limited
GK: Jetstar Japan Co., Ltd.

Conditions of Carriage

The conditions of carriage are the rules that apply to your travel on Jetstar, including Qantas Frequent Flyer Points Plus Pay - Flights.

Jetstar Group fare rules

In addition to the conditions of carriage, these are the rules that apply to the fare that you have booked, including Qantas Frequent Flyer Points Plus Pay – Flights. It sets out the important information regarding your fare, such as the changes permitted. The fare rules for our fares and bundles can be found on our Fare rules page.

Jetstar Holidays booking conditions

Additional conditions apply to each traveller included in bookings for Jetstar Holidays Packages and Land Content. Land Content refers to non-airfare components such as activities, hotels and cars. You will be sent the appropriate Holidays booking conditions with your itinerary when you complete your booking. The Holidays booking conditions that apply to you depend on the country where you made your booking. Holiday booking conditions (for bookings made whilst in Australia)
Holiday booking conditions (for bookings made whilst in New Zealand)
Holiday booking conditions (for bookings made whilst in Singapore)

Privacy statement

Our Privacy statement explains how Jetstar protects the privacy of your personal information under privacy laws. It will apply to any personal information you provide to us in the course of your dealings with us.

Terms of use

The "Jetstar Group Terms of use" govern your use of the Jetstar Website and any linked pages.
The “Jetstar Trips App Terms of use” govern your use of the Jetstar Trips App and any linked pages.
The "Jetstar App Terms of use" govern your use of the Jetstar App and any linked pages.

Further information

Further information and details on fees and charges, can be found on our Fees and charges page.