For the latest schedule updates and travel advice, please visit our Travel Alerts page.
The shareholders of Jetstar Asia (3K) have made the very difficult decision to progressively reduce the airline’s schedule before permanently ceasing operations on 31 July 2025.
The decision followed an extensive and careful review of Jetstar Asia which has been increasingly challenged by rising costs and competition in the region it operates. This has unfortunately put unsustainable pressure on the airline’s ability to offer the low fares fundamental to its business model.
The decision does not impact any Jetstar Airways (JQ) flights, including JQ international flights between Australia and Southeast Asia, or any Jetstar Japan (GK) flights.
With the full support of the Qantas Group, Jetstar Asia will do all it can to minimise the impact to customers in the lead up to, and after, closure.
Please see below FAQ and reach out to us via Live Chat if we can assist in any other way.
FAQs
I have a booking after the airline closure date, what are my options?
All customers with bookings for travel after Jetstar Asia’s closure will be contacted directly with the option of a full cash refund.
Customers with connections to/from Australia, or travelling between Singapore and Bali, Manila and Osaka, may be offered an alternative Qantas Group flight, subject to availability.
We will contact you via the email address you provided at the time of making your booking. If you booked via a travel agent or another airline, please contact them for your options.
I’m booked to travel with Jetstar Asia (3K) prior to the airline closure date, will my flight go ahead?
Jetstar Asia will continue to operate a progressively reduced schedule ahead of its closure.
If there are any changes to your flight/s as a result of this announcement, we’ll notify you or your travel agent directly via the contact details listed in your booking.
Customers who have an active booking with Jetstar Asia (3K) can get the latest information via the Jetstar Asia travel alert.
I’m booked to travel with Jetstar Asia (3K) prior to the airline closure date but I no longer wish to fly – what options do I have?
We will have increased flexibility for our Jetstar Asia customers travelling in the lead up to the airline’s closure.
Customers can log into Manage booking to see the options available to them.
Yes, if you have a current Jetstar voucher related to travel with Jetstar Asia (3K) with an available balance, you’ll be contacted in August to arrange converting your remaining voucher balance to a monetary refund.
Vouchers that expired prior to 11 June 2025 are not eligible for refunds. Customers with vouchers for bookings made on Jetstar.com or via the Jetstar Contact Centre:
For bookings made within the last 18 months, where possible, we will automatically refund you to the card used for payment on your booking. We will notify you directly via the email address listed as a contact on your booking or voucher when this is completed.
For all other bookings, we will contact you via the email address provided as a contact in your booking with further instructions. We will never ask you to provide us your credit card information.
For bookings where separate vouchers were issued for each passenger, we will notify the email address listed as the booking contact to coordinate the refunds for each voucher. Customers with vouchers issued for bookings made via Travel Agents or other third parties:
Where your travel agent has provided us with your contact information, we will email you directly via the address provided to us with instructions about how to claim your refund.
Where we do not have your email address, we will contact your travel agent to request they coordinate your refund.
What happens to my Club Jetstar membership?
We will refund the annual membership fee for all Singapore-based Club Jetstar members with a current membership, and the membership will be cancelled.
We will commence processing refunds from August, which will be automatically applied directly to the card you used to purchase the membership.
If for any reason we cannot refund the money directly to your card, we will contact you by email with further instructions. We will never ask you to provide us with your credit card information to secure your refund.
Memberships that expired before 11 June 2025 will not be refunded.
I’m booked to travel on a partner airline, what should I do?
We will notify impacted customers about any changes to your Jetstar Asia flight/s, and for any connecting customers our partner airlines will contact you about alternative arrangements where required.
I booked via a third-party website or travel agent, do I need to contact them directly?
Customers will be notified by Jetstar of their options where we hold their contact information.
You’ll be notified by your travel agent if we do not have your contact information on file.
Where can I get more information?
For the latest schedule updates and travel advice, please visit our Travel Alerts page.
If you have an upcoming booking, you can also log into Manage booking to view options related to your booking.
If you require further assistance, please contact us via .