Hello! The quickest and easiest way to make changes to your booking is at Manage booking.

If your flights, holiday packages or hotel bookings have been impacted by COVID-19 (Coronavirus), learn more about your options by reading these FAQs.

We know you might be trying to contact us regarding your travel. We’re currently experiencing long call wait times and appreciate your patience. If you’re not departing within 72 hours, please delay calling so we can help customers who are immediately affected.

^Applies to Jetstar Airways (JQ) domestic and international travel in and from Australia and New Zealand and Jetstar Asia’s flights between Darwin and Singapore with travel dates from 15 March to 31 July 2020. This offer is available until 30 April 2020. The voucher can be redeemed up to the value stated on the voucher in one booking only before the expiry date. A fare difference, if any, will apply.

If you need to get in touch with us, check out the options below - our online chat agents are here for you 24/7.