If your flights, holiday packages or hotel bookings have been impacted by COVID-19 (Coronavirus), learn more about your options by reading these FAQs.

Making changes to your booking on the go is easy. Access your itinerary, change flight details or add extras like meals and baggage using your booking reference number.

Get in touch

Updated contact centre hours: English-language contact centre available 7 days a week from 6am – 10pm AEST

We're happy to assist if you need dedicated help.

Call us anytime for free from your web browser (there’s no charge for these calls - all you need is a data connection). Let us know the reason for your call so we can help.

A full list of contact numbers can also be found here.

Not sure if you need to call us? Find answers to a range of frequently asked questions.