Your health and safety remains our highest priority. With New Zealand at Alert Level 1 and the easing of government travel restrictions, we’ve introduced the Fly Well program; a series of new and existing wellbeing improvements designed to help you feel comfortable about flying again.

What to do if you’re feeling unwell

You should defer your travel plans if:
  • you’re feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight;
  • you’ve tested positive for COVID-19;
  • been in close contact with someone who has tested positive; or
  • are awaiting COVID-19 results.
If you need to defer your plans, contact us via Live Chat to discuss your options.
Live Chat
Symptoms include:
  • Fever, fatigue or aches;
  • Runny nose, cough or sore throat;
  • Shortness of breath.
If your flights were booked through a travel agency or third-party website, contact these companies directly to discuss your options.

Fly Well


  • Contactless check-in (via online/app) and self-service kiosks (available at selected airports) is recommended
  • Low contact scanning of boarding passes to reduce shared contact
  • Hand sanitising stations throughout terminals and progressively installed at departure gates where feasible.
  • Ahead of boarding, a Fly well pack containing a mask and sanitising wipes will be available (one per customer). Masks are not mandatory from a safety point of view. Sanitising wipes are there for you to wipe down your seat belt, trays and armrests if you’d like.
    When disembarking the aircraft, place any used sanitiser wipes and facemasks back into your pack and dispose of them in the airport terminal bins on arrival.

Onboard the plane

  • Enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents, toilets and galleys
  • Modified inflight catering to minimise touchpoints for crew and customers
  • Customers asked to limit movement around the cabin, once seated
  • Our people are trained with the latest hygiene protocols
Once onboard the plane, the risk of inflight transmission is extremely low.

Quality air filtration: The air conditioning systems of all Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air.

Configuration of the aircraft: The seats and galley act as a natural barrier and people are not seated face-to-face.

Reduced food and beverage offering: Food and beverages will only be available when pre-paid up to 24 hours before departure, no sales will be made on board.


What you can do to stay healthy

Check in using your mobile

Use hand sanitiser

Regularly wash your hands

Cover your sneeze or cough with your arm


Alert Level 1

For details around domestic travel under COVID-19 Alert Level 1, please visit the New Zealand Government's COVID-19 website opens in new window.

Frequently asked questions

For more information see our COVID-19 FAQs
For more information on Coronavirus and for instructions on what to do, visit the New Zealand Government's COVID-19 website, call the Healthline team on 0800 358 5453 (in New Zealand).