- Contactless check-in (via online/app) and self-service kiosks (available at selected airports) is recommended
- Low contact scanning of boarding passes to reduce shared contact
- Hand sanitising stations throughout terminals and progressively installed at departure gates where feasible.
Ahead of boarding, a Fly well pack containing a mask and sanitising wipes will be available.
It is mandatory that you wear a mask throughout your flight. You can also bring your own mask if you’d prefer.
Sanitising wipes are there for you to wipe down your seat belt, trays and armrests if you’d like. When disembarking the aircraft, place any used sanitiser wipes and facemasks back into your pack and dispose of them in the airport terminal bins on arrival.
Onboard the plane
- Enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents, toilets and galleys
- Modified inflight catering to minimise touchpoints for crew and customers
- Customers asked to limit movement around the cabin, once seated
- Our people are trained with the latest hygiene protocols
Quality air filtration: The air conditioning systems of all Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air.
Configuration of the aircraft: The seats and galley act as a natural barrier and people are not seated face-to-face.
Reduced food and beverage offering: Food and beverages will only be available when pre-paid up to 24 hours before departure, no sales will be made on board.
What you can do to stay healthy
Check in using your mobile
Use hand sanitiser
Regularly wash your hands
Cover your sneeze or cough with your arm
Wear a mask onboard
What to do if you’re feeling unwell
You should defer your travel plans if:Live ChatSymptoms include:
- you’re feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight;
- you’ve tested positive for COVID-19;
- been in close contact with someone who has tested positive; or
- are awaiting COVID-19 results.
- Fever, fatigue or aches;
- Runny nose, cough or sore throat;
- Shortness of breath.
For more information on Coronavirus and for instructions on what to do, visit the New Zealand Government's COVID-19 website, call the Healthline team on 0800 358 5453 (in New Zealand).