Fly with confidence, fly well
At Jetstar, your health and safety has always been our highest priority. That’s why we introduced the Fly Well programme, a series of new and existing wellbeing measures designed to protect you - and your peace of mind - when you fly with us in this new travel era.
On this page
Keeping you safe every step of your journey
Before you fly
Flying well starts before you even get to the airport. With all the key information at your fingertips from the get-go, you'll be better prepared for an enjoyable, hassle-free trip.
At the airport
Your experience at the airport will be a little different to what you’re used to, due to changes we’ve made to safeguard your health all the way to the departure gate.
At the departure gate
Fly Well has got you covered at the departure gate too, with new measures to make boarding as smooth and safe as possible.
On the plane
Sit back, relax and rest assured: not only is the risk of in-flight transmission very low, but our suite of onboard wellbeing measures are designed to further protect your health while flying.
How you can stay healthy when travelling
Here are a few simple actions you can take to stay healthy while travelling.
Wear a mask on board
Wash your hands regularly
Use hand sanitiser
Cover your sneeze or cough with your arm
Face masks: what you need to know
Flights between New Zealand and Australia and all domestic New Zealand flights
Face masks are mandatory on all flights between New Zealand and Australia and all domestic New Zealand flights. You'll need to wear a mask at the boarding gate and throughout your flight, unless you're under 12 years old or have a medical condition that exempts you.
Your mask needs to cover your mouth and nose. You can use the mask from your Fly Well pack or bring your own.
If you’re feeling unwell
You should defer your travel plans if you’re feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight. Symptoms include:
- fever, fatigue or aches
- runny nose, cough or sore throat
- shortness of breath.
Other reasons to defer travel:
- you’ve tested positive for COVID-19 or you're waiting for COVID-19 results
- you've been in close contact with someone who has tested positive.
Please contact us via Live Chat to discuss your options.
If your flights were booked through a travel agency or third-party website, please contact them directly.