COVID-19 (Coronavirus) may have changed the way we all travel, but it hasn't changed our commitment to the health and safety of our passengers and team members. As always, this remains our top priority.

The Jetstar COVID-19 Help Hub is your 'one-stop shop' for everything you need to know about this new travel era – whether you're thinking about booking a flight or you're due to travel soon.

All your questions answered

Other information

Compensation and refunds

Your rights under the New Zealand Civil Aviation Act

Still feel stuck?

Our virtual assistant Jess is here to help.