COVID-19 (Coronavirus) may have changed the way we all travel, but it hasn't changed our commitment to the health and safety of our passengers and team members. As always, this remains our top priority.
The Jetstar COVID-19 Help Hub is your 'one-stop shop' for everything you need to know about this new travel era – whether you're thinking about booking a flight or you're due to travel soon.
All your questions answered
Get the latest information on border restrictions, entry requirements and find links to any entry documents you need to complete before you fly.View restrictions
International travel may look a little different. Learn more about the changes to travel and what might be required before you arrive for your flight.Learn more
Fly with all the flex you need: COVID-19 changes and cancellations
With travel restrictions changing regularly, we’re giving you more flexibility when you book and looking after you if your flight changes.Learn more
Stay healthy with Fly Well
Our Fly Well program is designed to protect your health, safety and peace of mind when you travel with us.Find out more
Your new travel checklist
Because this new way of travelling will be different to what you're used to, we've created a checklist outlining the steps you can take to enjoy a smooth, relaxing trip with us.View checklist
Find out about your other Jetstar bookings and services
Information about travel insurance, travel agent bookings and Club Jetstar membership and bookings.Learn more
Multi-use Credit vouchers
All credit vouchers issued due to the impact of COVID-19 are now multi-use, giving you more flexibility to use them.Learn more
Your rights under the New Zealand Civil Aviation Act
Still feel stuck?
Our virtual assistant Jess is here to help.