If you think your plans might change before you travel, buy FareCredit when you book and relax. FareCredit lets you cancel your booking and get a credit voucher for the value of your flight, plus any in-flight extras (excluding the cost of FareCredit).
FareCredit is currently available on domestic flights in Australia, New Zealand and Japan, and international flights between Australia and New Zealand.
When you’re booking a fare on Jetstar.com (including bookings made through the Jetstar Contact Centre) you’ll have the option of purchasing FareCredit before finalising payment. You can buy it to cover your whole booking or just one flight if you’re certain about the rest. Once added, FareCredit will apply to all passengers on the selected flight.
You can cancel your trip for any reason (even if you’ve checked in online) until airport check-in opens for that flight.
- Visit Jetstar’s Manage booking page and log in with the reference number on your itinerary and your email or surname.
- Select ‘Cancel flights’ under ‘View more options’
- Select the flights you wish to cancel and confirm cancellation
- Check your email. We’ll send your voucher within 24 hours.
For bookings where not all passengers would like to cancel, please call the Jetstar Contact Centre.
The credit voucher
The credit voucher is single use only and will cover the value of any flights and in-flight extras on your booking, including:
- comfort packs
The cost of FareCredit is excluded from the credit voucher.
Any Car hire, accommodation, travel insurance, airport parking, airport transfers, Club Jetstar membership, booking and service fees, carbon offset, StarHeritage or StarKids donations on your booking aren’t covered by FareCredit and won’t be included in your voucher.
Vouchers are valid for 3 years where the original booking is with Jetstar Airways (JQ).
You can use your voucher for Jetstar flights at Jetstar.com or through the Jetstar Contact Centre. See the FareCredit credit voucher full terms and conditions for full details.
FareCredit Terms and Conditions
(a) FareCredit does not override your entitlements under your local law or Jetstar’s Conditions of Carriage.
(b) To cancel a flight covered by FareCredit, you must log in to Manage booking before airport check-in opens for that flight. While flight check-in at the airport usually opens three hours before a scheduled departure, it is the passenger’s responsibility to ascertain the precise opening time of airport check-in for all relevant flights.
(c) When you cancel a flight, you’ll receive a credit voucher for the value of the flight and any in-flight extras (excluding the cost of FareCredit) emailed to you within 24 hours. For cancellations with multiple passengers, a single voucher will be issued in the name of the booking contact and emailed to the booking contact.
(d) If a Contact Centre Booking Fee has been charged, this will not be refunded in the credit voucher.
(e) Voucher inclusions: the value of your flights and all in-flight extras (except the cost of FareCredit itself), including bundles, baggage, seats, meals, entertainment and comfort packs.
(f) Voucher exclusions: the cost of FareCredit, car hire, accommodation, travel insurance, airport parking, airport transfers, Club Jetstar membership, booking and service fees, carbon offset, StarHeritage or StarKids donations. See the Voucher Terms & Conditions for more information.
(g) All forms of payment will be credited to the voucher, including payment made with Points Plus Pay (e.g. Qantas Points). The voucher will be made to the dollar value of the fare and applicable in-flight extras at the time of booking and provided in the currency used to purchase FareCredit. See the Voucher Terms & Conditions for more information.
(h) If you upgrade your fare to a Flex or Max bundle, the FareCredit on your original booking will be transferred. If you cancel this flight, you will receive a credit voucher for the value of your upgraded fare, but not including the value of your FareCredit.
(i) FareCredit can only be used once and, once used, does not carry over to any flights paid with the voucher issued as a result of using the FareCredit product. However, if you change a flight covered by FareCredit to a different date and it is changed without using FareCredit, FareCredit will carry over to the new flight.
(j) If cancellations are required for only some passengers in a booking, the Jetstar Contact Centre must be contacted.
(k) FareCredit is only available to purchase for bookings where a Flex or Max bundle has not already been selected.
(l) FareCredit is only offered on selected flights.
(m) FareCredit is not a travel insurance policy, nor does it replace your possible need for travel insurance. You should read and consider the FareCredit terms and conditions before booking and note the limitations and exclusions, in light of your personal circumstances, prior to making any decision to acquire the product.
(n) FareCredit is not available when part of the trip involves a zero dollar journey (e.g. Return for Free or Kids Fly Free).
(o) These FareCredit Terms and Conditions should be read in conjunction with the FareCredit Voucher Terms and Conditions.