Refund fee
This fee applies if you choose to refund a Business Class fare with a Max bundle, or a Starter fare with a Max bundle booked through a partner airline or some travel agents. Contact your travel agent for more information.
For details, see Starter fare with Max bundle fare rules and Business Class fare with Max bundle fare rules.
Applies per passenger per booking. Does not apply to any circumstances other than those listed above.
| Flight type | Fee |
|---|---|
| Domestic flights in Australia and New Zealand | AUD / NZD $50 |
| Domestic flights in Japan | JPY ¥3,000 |
| Short haul international flights / Flights between Australia and New Zealand |
AUD / NZD $50 / FJD $75 |
| Long haul international flights with Jetstar Airways | AUD / NZD $50 / KRW ₩61,500 |
| International flights with Jetstar Asia | SGD $50 / VND 900,000₫ |
| International flights with Jetstar Japan | JPY ¥3,000 |
Refund administration fee
Some fare types are non-refundable or only partially refundable, subject to our Conditions of Carriage or applicable law. However, if you choose not to travel, contact us to request a refund of certain third-party charges and Government taxes that may be included in your fare: excluding fuel and insurance surcharges. If you request a refund of these third-party charges and taxes, the following administration fee applies, unless otherwise exempted by applicable law. If this administration fee exceeds the amount of the available refund, no refund will be paid and you will not be charged an administration fee.
Applies per passenger, per booking (variation apply*).
| Flight type | Fee |
|---|---|
| All Jetstar Airways (JQ) | AUD / NZD $50 / FJD $75 |
| Jetstar Asia (3K) | SGD $50 / VND 900,000₫ |
| All Jetstar Japan (GK) | JPY ¥3,000 |
*Fee Variation:
• The applicable administration fee per passenger, per booking for Jetstar Asia (3K) flights from Malaysia shall be RM2.20.
Check the relevant Conditions of Carriage on the Terms and Conditions page.
To request a refund of third-party charges and taxes, go to Contact us.
Change fee via jetstar.com (Manage booking) the Jetstar Contact Centre, General Sales Agent (GSA), or at the airport
Fee applies per, passenger per flight when you change the date or the time of your flights at Manage booking, by phone or online chat at jetstar.com, in person at a GSA, or at the airport service desk*
This fee also applies when you make name changes to your booking through the Contact Centre by phone or online chat.
| Flight type | Fee |
|---|---|
| Domestic flights in Australia | AUD $60^ |
| Domestic flights in New Zealand | NZD $60 |
| Domestic flights in Japan | JPY ¥3,700 |
| Short haul and long-haul international flights on Jetstar Airways (JQ) | AUD $80# / NZD $80# / FJD $125#/ KRW ₩68,600# |
| International flights between Australia and New Zealand | AUD / NZD $80 |
| International flights with Jetstar Asia (3K) | SGD $65 / IDR 690,000 Rp / VND 1,100,000₫ |
| International flights with Jetstar Japan (GK) | JPY ¥4,500 |
*Additional airport service desk charges: Phuket (HKT) THB ฿250, Singapore (SIN) SGD $20
^ For any changes made on or after 12 October 2023 to new or existing bookings, the fee will increase to $70 AUD
# For any changes made on or after 12 October 2023 to new or existing bookings, the fee will increase to AUD $95 / NZD $95 / FJD $145 / KRW ₩ 82,000
Please note: all Australian and New Zealand airports. We accept card and contactless payments (all of which are fee-free).
Change fee via Global Distribution System (GDS)
Applies per passenger per flight.
| Flight type | Fee |
|---|---|
| Domestic flights in Australia | AUD $85 |
| Domestic flights in New Zealand | NZD $55^ |
| Domestic flights in Japan | JPY ¥3,700 |
| Short haul and long-haul international flights on Jetstar Airways (JQ) | AUD / NZD $80# / FJD $125#/ KRW ₩68,600# |
| International flights between Australia and New Zealand | AUD / NZD $80 |
| International flights with Jetstar Asia | SGD $65 / IDR 690,000 Rp / VND 1,100,000₫ |
| International flights with Jetstar Japan | JPY ¥4,500 |
^ For any changes made on or after 17 October 2023 to new or existing bookings, the fee will increase to NZD $60
# For any changes made on or after 17 October 2023 to new or existing bookings, the fee will increase to AUD $95 / NZD $95 / FJD $145 / KRW ₩ 82,000
Contact Centre booking fee
Applies per passenger, per flight when you make a new booking through phone or online chat.
If your original booking was made via jetstar.com, this fee also applies when you change the date or time of your flights, or your fare type through phone or online chat. In addition to this fee, you’ll also be charged the Jetstar Contact Centre change fee listed above.
Changes are always cheapest to make at Manage booking.
| Flight type | Fee |
|---|---|
| Domestic flights in Australia and New Zealand | AUD / NZD $40 |
| Domestic flights in Japan | JPY ¥3,000 |
| Short haul international flights / Flights between Australia and New Zealand |
AUD / NZD $45 / FJD $70 |
| Long haul international flights with Jetstar Airways | AUD / NZD $50 / KRW ₩42,900 |
| International flights with Jetstar Asia | SGD $30 / IDR 320,000 Rp /VND 510,000₫ |
| International flights with Jetstar Japan | JPY ¥3,500 |
Contact Centre Ancillary Fee
Applies per passenger, per item, when you add baggage, seats, comfort packs, or in-flight entertainment to your booking through phone or online chat.
You can avoid this fee by purchasing what you need when you make your own booking at jetstar.com, or after you book at Manage Booking.
It’s cheapest to purchase checked baggage online when you book your flight.
| Flight type | Fee |
|---|---|
| Domestic flights in Australia and New Zealand | AUD $5 / NZD $5 |
| Domestic flights in Japan | JPY ¥450 |
| Short haul international flights / Flights between Australia and New Zealand |
AUD $5 / NZD $5 / FJD $8 |
| Long Haul International flights with Jetstar Airways | AUD $5 / NZD $5 / KRW ₩4,100 |
| International flights with Jetstar Asia | SGD $5 / IDR 50,000 Rp |
| International flights with Jetstar Japan | JPY ¥450 |
Airport booking fee and Jetstar Travel Shop booking fee
For new bookings made at the airport service desk – fee applies per passenger, per flight*.
For new bookings made at the Jetstar Travel Shop – fee applies per passenger, per booking.
| Flight type | Fee |
|---|---|
| Domestic flights in Australia and New Zealand | AUD / NZD $32 |
| Domestic flights in Japan | JPY ¥3,000 |
| Short haul international flights / Flights between Australia and New Zealand |
AUD / NZD $37 / FJD $55 |
| Long haul international flights with Jetstar Airways* | AUD / NZD $42 / KRW ₩34,500 |
| International flights with Jetstar Asia* | SGD $30 / IDR 120,000 Rp /VND 440,000₫ |
| International flights with Jetstar Japan | JPY ¥3,500 |
The Jetstar Travel Shop booking fee applies to bookings made at Jetstar branded Jetstar Travel Shop stores in Haikou.
*Additional airport service desk charges for new bookings: Phuket (HKT) THB ฿450, Singapore (SIN) SGD $30
Additional airport service desk charges for purchasing seats, meals, baggage: Phuket (HKT) THB ฿200
Jetstar Asia (3K) wheelchair fee
Jetstar provides wheelchair and mobility assistance to passengers who require it. Wheelchair fees will apply for wheelchair requests (which are subject to availability), for international flights with Jetstar Asia (3K) from 28 March 2018.
Fee applies per passenger per flight (exemptions apply*).
| Flight type: International Fee (per passenger per flight) flights with Jetstar Asia (3K) | |
|---|---|
| Customers travelling with own wheelchair | No Charge |
| Pre-booked via Jetstar website and/or call centre | SGD $35 / CNY 170 / HKD $190 / TWD $700 / THB 650 / VND 570,000₫ / USD $25 / MYR 90 / IDR 250,000 Rp / JPY ¥2,750 |
| At the airport | SGD $50 / CNY 240 / HKD $270 / TWD $1,000 / THB 950 / VND 800,000₫ / USD $35 / MYR 120 / IDR 320,000 Rp / JPY ¥3,900 |
| On the flight | SGD $50 |
*Fee Exemptions:
- 3K Passengers travelling with their own wheelchair
- Passengers on Jetstar Asia (3K) flights to/from Darwin and the Philippines.
- Passengers on Jetstar Asia (3K) flights from Malaysia presenting a valid OKU card during check in
- Codeshare and interline passengers
- Connecting flights between Jetstar Airways (JQ) and Jetstar Asia (3K); Jetstar Japan (GK) and Jetstar Asia (3K)
- Flights operated by Jetstar Airways (JQ) and Jetstar Japan (GK)
- Multi-city flights involving exempted flights and Jetstar Asia (3K) flights in the journey
Note: We may be unable to accommodate some of the specific assistance requirements on your selected flight/s. In such instances, please select an alternative flight, or contact us for more information.
Note: We may be unable to accommodate some of the specific assistance requirements on your selected flight/s. In such instances, please select an alternative flight, or contact us for more information.
Singapore Airport Development Levy
Singapore’s Changi Airport is undergoing major development. Because of this, there will be an Airport Development Levy added to any fares that depart or transit through this airport from 1 July 2018. Find out more.