Travel Alerts

Update: For passengers travelling between Singapore, Manila and Okinawa on 14 January

Last Updated: 14/01/2020 01:09 AM

Update as of 10 pm, 13 January
Ninoy Aquino International Airport in Manila has partially resumed operations this afternoon and all Jetstar Asia flights to and from Manila and Clark on Tuesday 14 January will resume operations but with new timings.  See below.  

Due to the volcanic ash in the area, Jetstar Asia’s service to and from Okinawa on Tuesday 14 January will also be delayed.  See updated timings below. 

Tuesday 14 January:

·        3K777 from Singapore to Clark will now depart at 0420 and arrive at 0800

·        3K777 from Clark to Osaka will now depart at 0840 and arrive at 1320

·        3K778 from Osaka to Clark will now depart at 1420 and arrive at 1745

·        3K778 from Clark to Singapore will now depart at 1825 and arrive at 2155

·        3K761 from Singapore and Manila will now depart at 0825 and arrive at 1200

·        3K762 from Manila to Singapore will now depart at 1240 and arrive at 1620

·        3K791 from Singapore to Okinawa will now depart at 0400 and arrive at 1000

·        3K792 from Okinawa to Singapore will now depart at 1050 and arrive at 1515

We will continue to monitor the situation closely and update this Travel Alert regularly with any additional changes. Customers can also check the status of their flights on the Flight Status page on Jetstar.com or via our smartphone app.

Please ensure your contact details are up to date by visiting the Manage My Booking page.

Update: For passengers travelling to Manila/ Clark on 13 January

Last Updated: 13/01/2020 03:33 AM

Ninoy Aquino International Airport in Manila continues to suspend all flights due to the volcanic ash from the Mount Taal eruption. As a result, Jetstar Asia has cancelled scheduled flights to and from Manila and Clark today, Monday 13 January.  A full list can be found below.

All customers on affected flights will be contacted directly via email and SMS and offered travel alternatives including changing their date of travel or opting to receive a refund in the form of a flight voucher.

We understand these cancellations are frustrating but the safety of our passengers and crew is our first priority.

We will continue to monitor the situation closely and update this Travel Alert regularly with any additional changes. Customers can also check the status of their flights on the Flight Status page on Jetstar.com or via our smartphone app.

Please ensure your contact details are up to date by visiting the Manage My Booking page.

List of cancelled flights on Monday 13 January:

·        3K763 from Singapore to Manila

·        3K763 from Manila to Osaka

·        3K764 from Osaka to Manila

·        3K764 from Manila to Singapore

·        3K779 from Singapore to Clark 

·        3K780 from Clark to Singapore

·        3K761 from Singapore to Manila

·        3K762 from Manila to Singapore 


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