Your health and safety is our highest priority. Our Fly Well program is a series of new and existing wellbeing improvements designed to improve safety and help you feel comfortable about flying again.
 

Pre-flight

Social distancing is recommended throughout the airport.

Onboard the plane

Face masks may be required at some airport terminals and on board, depending on government requirements. Please bring your own mask if required.

A sanitising wipe is available upon request.

Enhanced cleaning. We’ve adopted even higher standards of cleaning on board, with a disinfectant effective against coronaviruses and a focus on frequently touched surfaces. Our team members are trained in the latest hygiene protocols

Quality air filtration: The air conditioning systems of all Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air.

Configuration of the aircraft: The seats and galley act as a natural barrier and people are not seated face-to-face.


Have you tested positive for COVID-19?

You should defer your travel plans if you have tested positive for COVID-19, or if you’ve been in close contact with someone who has tested positive for COVID-19 in the week leading up to your flight.

Please contact us via Live Chat to discuss your options.

All our agents are currently busy or unavailable. Our English contact centre is open 7 days a week from 6am – 10pm (AEST).Please try again.



If your flights were booked through a travel agency or third-party website, contact these companies directly to discuss your options.

 

For more information, visit the Singapore Ministry of Health for their list of frequently asked questions or the Thai Department of Disease Control's COVID-19 page.


What you can do to stay healthy

Please bring your own mask if required.

Wash your hands regularly

Use hand sanitiser

Cover your sneeze or cough with your arm


Travel Alerts

For the latest flight updates, please refer to our Travel Alerts Page

Frequently Asked Questions

For more information, please refer to our COVID-19 Help Hub