Pre-flight
Temperature checking pre-boarding
Onboard the plane
A sanitizing wipe is available upon request.
Regular enhanced cleaning of aircraft during flight, transit and at the end of each day, using a disinfectant effective against COVID-19, with a focus on high contact areas – seats, seatbelts, overhead lockers, air vents and toilets.
Our people are trained and are required to follow strict personal hygiene protocols, for the benefit of themselves and others.
Rows blocked to create “isolation zones” on board.
Once onboard the plane, the risk of inflight transmission is extremely low. All airline employees are required to follow strict personal hygiene protocols, for the benefit of themselves and others.
Quality air filtration: The air conditioning systems of all Jetstar aircraft are already fitted with hospital-grade HEPA filters, which remove 99.9% of all particles including viruses. The air inside the cabin is also refreshed every few minutes, ensuring the highest possible quality of cabin air.
Configuration of the aircraft: The seats and galley act as a natural barrier and people are not seated face-to-face.
What to do if you’re feeling unwell
If you’re feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight, you should defer your travel plans. If you need to defer your plan, contact us via Live Chat to discuss your options.
If your flights were booked through a travel agency or third-party website, contact these companies directly to discuss your options.
For more information, visit the Singapore Ministry of Health for their list of frequently asked questions or the Thai Department of Disease Control's COVID-19 page.
What you can do to stay healthy
Wear a mask on board
Wash your hands regularly
Use hand sanitiser
Cover your sneeze or cough with your arm
Frequently Asked Questions
For more information, please refer to our COVID-19 Help Hub