If you’re travelling on selected Jetstar international flights and you don’t have checked baggage, visa or other entry requirements you may be able to check in online and go straight to the boarding gate when you arrive at the airport.

Please note that Straight to Gate is not available if:

  • You’re travelling with an infant
  • You made your booking through Jetstar Group bookings.
  • You need assistance (eg, wheelchairs, extra seats, visual or hearing impairments, service dogs, young passengers travelling alone)
  • Your booking has an outstanding balance

If any of the above applies to your booking, you’ll need to check in at the airport.

Mobile boarding passes

When checking in online, you may be given the option to use a mobile boarding pass. This is a convenient way to keep your boarding pass on your mobile phone to present to our crew before boarding.

If you check in online but mobile boarding passes are not available, download and print the PDF and bring it with you to the airport. Please note, mobile boarding passes are not yet available on JQ international flights.

Make sure you check the mobile boarding pass page for all of the requirements.

Passengers with visa / other entry requirements and carry-on baggage only

Check in online, then proceed to the Jetstar desk in the check-in hall for a quick document and visa verification check. Please note that the document check must be completed by the flight check-in deadline.

Passengers travelling with checked baggage

Check in online, then go to the Jetstar bag drop in the check-in hall to drop off your baggage.

Jetstar Airways (JQ) flights

From Australia

  • Sydney - Nadi
  • Sydney - Auckland
  • Sydney - Queenstown
  • Sydney - Ho Chi Minh City
  • Sydney - Denpasar
  • Sydney - Christchurch
  • Sydney - Phuket
  • Brisbane - Denpasar
  • Gold Coast - Queenstown
  • Gold Coast - Tokyo (Narita)
  • Gold Coast - Auckland
  • Gold Coast - Wellington
  • Cairns - Tokyo (Narita)
  • Cairns - Osaka (Kansai)
  • Cairns - Denpasar
  • Adelaide - Denpasar
  • Darwin - Denpasar
  • Melbourne (Tullamarine) - Christchurch
  • Melbourne (Tullamarine) - Denpasar
  • Melbourne (Tullamarine) - Bangkok
  • Melbourne (Tullamarine) - Queenstown
  • Melbourne (Tullamarine) - Phuket
  • Melbourne (Tullamarine) - Auckland
  • Melbourne (Tullamarine) - Ho Chi Minh City
  • Melbourne (Tullamarine) - Singapore

To Australia

  • Tokyo (Narita) - Gold Coast
  • Tokyo (Narita) - Cairns

From New Zealand

  • Auckland - Sydney
  • Auckland - Rarotonga
  • Auckland - Gold Coast
  • Auckland - Melbourne (Tullamarine)
  • Christchurch - Melbourne (Tullamarine)
  • Christchurch - Gold Coast
  • Queenstown - Sydney
  • Queenstown - Gold Coast
  • Queenstown - Melbourne (Tullamarine)

Jetstar Asia (3K) flights

From Singapore

  • Singapore - Bangkok
  • Singapore - Clark
  • Singapore - Da Nang
  • Singapore - Denpasar
  • Singapore - Guiyang
  • Singapore - Haikou
  • Singapore - Ho Chi Minh City
  • Singapore - Hong Kong
  • Singapore - Jakarta
  • Singapore - Kuala Lumpur
  • Singapore - Manila
  • Singapore - Medan
  • Singapore - Okinawa (Naha)
  • Singapore - Penang
  • Singapore - Phnom Penh
  • Singapore - Phuket
  • Singapore - Sanya
  • Singapore - Shantou
  • Singapore - Siem Reap
  • Singapore - Surabaya
  • Singapore - Taipei
  • Singapore - Xuzhou
  • Singapore - Yangon 

To Singapore

  • Bangkok - Singapore
  • Denpasar - Singapore
  • Ho Chi Minh City - Singapore
  • Hong Kong - Singapore
  • Jakarta - Singapore
  • Kuala Lumpur - Singapore
  • Medan - Singapore
  • Penang - Singapore
  • Phuket - Singapore
  • Phnom Penh - Singapore
  • Siem Reap - Singapore
  • Surabaya - Singapore

Jetstar Japan (GK) flights

  • Tokyo (Narita) - Hong Kong
  • Tokyo (Narita) - Shanghai (Pudong)
  • Tokyo (Narita) - Taipei
  • Tokyo (Narita) - Manila
  • Osaka (Kansai) - Hong Kong
  • Osaka (Kansai) - Taipei
  • Osaka (Kansai) - Manila
  • Nagoya (Chubu) - Manila
  • Hong Kong - Tokyo (Narita)
  • Hong Kong - Osaka (Kansai)
  • Taipei - Tokyo (Narita)
  • Taipei - Osaka (Kansai)
  • Shanghai (Pudong) - Tokyo (Narita)

Arrive at your boarding gate on time

Remember, even if you have checked in online you must still be at the boarding gate on time. If you don't get to the boarding gate before it closes, you won’t be able to board your flight and you may lose your fare in full.

Please see: When do I need to get to the airport for international flights?