Jetstar’s Trade Support team is dedicated to providing quality support to our travel industry partners. The team is trained in the areas of:

  • Agency registration
  • BSP settlement
  • Remuneration
  • Using the Agent Hub
  • Reporting subscriptions
  • Booking channels
  • For trade related enquiries contact Jetstar Trade Support at:

    Jetstar Trade Support
    Point of Sale Email Phone Number Hours of Operation
    Australia sales@jetstar.com 1300 042 394 0600-2030 AEST
    New Zealand sales@jetstar.com 0800 284 510 0800-2230 NZST
    Singapore sales@jetstar.com 800 852 9510 0400-1830 SGT
    Indonesia IDSales@jetstar.com +6221 2555 6377 0900-1700 WIB
    China CNsupport@jetstar.com 4001 202 974 0900-1800 CST
    Hong Kong/Taiwan HKSupport@jetstar.com +852 2737 6737 0900-1700 HKT
    Other sales@jetstar.com +61 38668 8277 0800-2030 AEST

    Group bookings

    For group booking enquiries contact use the contact details on the Group bookings page.

    Customer Feedback & Complaints

    Our Trade Support team is unable to assist with customer feedback and complaints. These must be directed to our Customer Care team, who can thoroughly investigate and formally respond.

    For all non-trade related enquires head to Contact us.