Jetstar’s Trade Support team is dedicated to providing quality support to our travel industry partners. Live chat is the quickest and easiest way to get in touch with our Trade Support team. Before starting a live chat, please have your booking reference/s and any relevant supporting documentation ready for upload.

The team is trained in the areas of:

  • Agency registration
  • BSP settlement
  • Remuneration
  • Using the Agent Hub
  • Reporting subscriptions
  • Booking channels
  • Customer complaints/feedback

Have a question?


+61 38668 8277
8:00am – 8:30pm AEST

Group bookings
For group booking enquiries, contact us via the contact details on the Group bookings page.

Non-trade bookings
For all non-trade related enquires, head to Contact us.

Reduction in contact centre hours - Due to COVID-19, our trade support and groups team are now available as follows:

Trade Phone: Monday to Friday 6am-8pm AEST
Trade Chat: Monday to Sunday: 8am-8pm AEST
Groups: Monday – Friday 8.30am – 5.30pm AEST