Jetstar GDS guide

This list shows which Jetstar Group airlines^ are available in each GDS:

• Amadeus (JQ, 3K & GK)
• Galileo (JQ, 3K & GK)
• Worldspan (JQ, 3K & GK)
• Apollo (JQ, 3K & GK)
• Sabre (JQ, 3K & GK)
• Abacus (JQ, 3K & GK)
• Travelsky (JQ & 3K)

^ The Jetstar Group of airlines includes:
JQ – Jetstar Airways
3K – Jetstar Asia
GK – Jetstar Japan

Jetstar will no longer confirm bookings made through GDS by Non-IATA agents. Please contact an IATA agency to make bookings and issue tickets
for Jetstar flights.

Jetstar will return the actual Holds (time limit) in an SSR after the booking has been committed.

• The hold applicable to the first sector governs the entire booking
• Original hold time remains the same regardless of changes made to the booking before payment
• For segments sold between 2-0 days prior to departure, instant payment / ticketing is required after booking commitment.
• Bookings can be made up until 2 hours prior to departure
• If a hold expires, flights need to be re-booked in a new PNR.

For sale on following routes (& vice versa): ADLDPS, AKLMEL, AKLMCY, AKLOOL, AKLRAR, AKLSYD, AKLBNE, BNEDPS, BKKPER, CHCMEL, CHCOOL, CNSCHC, CNSDPS, DPSDRW, DPSMEL, DPSPER, DPSSIN, DPSSYD, DPSTSV, DUDOOL, HKTPER, HLZSYD, HLZOOL, MELZQN, NANMEL, NANSYD, OOLWLG, OOLZQN, PERSIN, RARSYD, SYDVLI, SYDZQN.

For sale on all other routes. Please refer to GDS fare rules for inclusions, change fees and refund rules.
Business Starter fares and sale fares are not available through the GDS.

• Jetstar participates in interline fares of Jetstar interline partners. These are booked in classes I,Z,A,F,E,P or B in the economy cabin, and D in the business cabin.
• For JAL Mileage and Emirates Skywards points eligibility and earn please refer to your GDS fare rules
• Jetstar does not accept waitlist bookings

In Australia, Korea, New Zealand, Singapore, Indonesia, Malaysia, Philippines, Thailand and Vietnam, all Jetstar Group airlines permit QF-081 e-tickets to be issued for Jetstar fares. QF-081 will be the default validating carrier for these point-of-sale.
Settlement of Jetstar fares on QF tickets will be via BSP between QF and the ticketing agent.
Auto-quoted fares are guaranteed, manual fare quotes are subject to audit.
When you commit a booking, Jetstar will respond with SSRs stating the ticketing time limit. Please note, this ticketing time limit will be enforced by Jetstar. For ticketed bookings, the price in the GDS fare quote is the amount that will be settled through BSP.
Ticket re-issue is required (no revalidation) when changing Jetstar flights in itineraries that do not contain a QF sector. For ticketing support with QF ticketed bookings

• When the itinerary contains ONLY Jetstar flights, contact Jetstar Trade Support
• When the itinerary contains Jetstar and Qantas flights contact Qantas Agency Connect

For more information about issuing Qantas tickets for Jetstar fares
Agents in Australia, Korea, New Zealand Singapore, Indonesia, Malaysia, Philippines, Thailand and Vietnam, go to the Qantas ticketing FAQs

The Jetstar group of airlines permit Hahn Air (HR -169) e-tickets to be issued for Jetstar fares in more than 100 countries (incl. NZ and SG). To see if Hahn is assigned as Jetstar’s ticketing agent in your country, please consult your GDS.
In Jetstar’s Hahn ticketing countries please ensure fare quotes have HR as the validating carrier. Settlement of Jetstar fares on Hahn tickets will be between the ticketing agent and Hahn Air through the ticketing agent’s local BSP/ARC.
The amount charged will be the fare on the ticket. Fares auto quoted and issued on Hahn tickets are guaranteed. Ensure that you commit the booking and receive a confirmation back from Jetstar before you issue the ticket. The segment will be in confirmed status (HK) and you will receive the Jetstar record locator with an SSR comment stating the booking is confirmed, along with the Holds (time limit) that you need to ticket the booking before cancellation, e.g. “SSR OTHS ITIN CONFIRMED - MUST PROVIDE PAYMENT. SUBJ CXL ON/BEFORE 01JUL 0825Z WITHOUT PAYMENT”. Jetstar Trade support cannot issue or re-issue tickets. All ticket handling needs to be performed by the ticketing agent or your consolidator. Ticketing questions should be directed to your GDS or Hahn support desk (service@hahnair.com).

Please refer to the accepted payments methods of the ticketing carrier.

• The following special services can be requested on Jetstar through the GDS with an SSR entry:

Other forms of special services can be requested directly through Jetstar Trade Support. Some services may require medical or dangerous goods clearance. Please contact our Trade Support live chat team via the Trade Support or Travel Agents page at jetstar.com, to advise if the passenger is travelling with a wheelchair. Electric wheelchairs are considered dangerous goods and require airline approval. We recommend you complete the approval process at least 5 days before flight departure.

• Flight, date, time and name changes can be made through the GDS for ticketed bookings. Please refer to the fare rules for further details.

All changes require a ticket reissue with any penalty fees to be added.

• Jetstar may deny boarding for re-booked flights if tickets have not been re-issued.
• Use DU tax code to collect change fees for HR ticketed bookings
• Raise a QF EMD to collect change fees for QF ticketed bookings.

It’s important that you send Jetstar your passengers’ contact details to enable us to contact them in the event of a disruption or delay. Please add their mobile number via SSR CTCM and email address via SSR CTCE using the following GDS key entry formats.

• Enter phone format as country dialling code first, then mobile/ cell number with leading zero removed. e.g. If mobile number is 0412999999 with Australian dialling code +61, enter as 61412999999
• When entering an email address use:
  // in place of @
  .. in place of _
  ./ in place of -
  e.g. Email address EMAIL-ADDRESS_1@EMAIL.COM needs EMAIL./ADDRESS..1//EMAIL.COM
• Use the applicable carrier code in the key entry JQ/3K/GK
• Entries can be passenger associated (e.g. P1, N1, -1.1)

Qantas Business Rewards (QBR) customers can earn QBR points on eligible Jetstar fares. Agents must send customer's Australian Business Number (ABN) to Jetstar using the below entries in the booking to allow points accrual. Agents must also send the customer’s Qantas Frequent Flyer (QFF) number to Jetstar in the booking as well.

• Where ******** is the ABN to be entered

Members of airline partner frequent flyer programs can earn points on eligible Jetstar (JQ), Jetstar Asia (3K), Jetstar Japan (GK) fares. For airline partner eligibility and earn, please refer to your GDS fare rules.

• Use the applicable airline partner carrier code in the key entry where YY is
• Where ******** is the Frequent Flyer Number to be entered
• Entries can be passenger associated (e.g. P1, 1.1, PN1)

If you would like an email itinerary sent from Jetstar then add your email address as an OSI CTCE entry during booking creation using the following key entries. The email will be sent after payment / ticketing.

We will notify you of a schedule change via ASC message (Advice of Schedule Change) which will queue your booking for action in your GDS. If the changes are acceptable, no further action is required (if a ticket is involved, you should reissue to update). If the change is not suitable, please contact our Trade Support live chat team via the Trade Support or Travel Agents page at jetstar. com for alternative options.

The following optional extras are available at an additional cost and can be booked through the Agent Hub or our Trade Support live chat team via the Trade Support / Travel Agents page at jetstar.com.

• Excess baggage
• Meals
• Selective seat assignment (exit row, front of cabin or general seating)
• Inflight vouchers
• Car seat (chst)

• Inflight entertainment
• Hot meals (standard or VGML only) - must be pre-booked.
• Comfort pack

Products can be purchased on-board or at airports (excluding CHST), but subject to availability

All Jetstar flights have allocated seating. Seat preferences for all JQ/3K/GK fares can be requested through the Agent Hub or our Trade Support live chat team via the Trade Support / Travel Agents page at jetstar.com. Seat requests can be made through the GDS via SSRs SEAT, NSST, NSSW and NSSA, for Jetstar sectors booked in one of our participating interline partner’s fares. These bookings will be in classes I,Z,A,F,E,P,B or D on a JQ/3K/GK sector Final seat allocation will be made at the airport.

Jetstar flights can be ticketed on the stock of our interline partners when a Jetstar fare is sold in combination with our partner’s fares. Jetstar fare rules apply to the Jetstar sectors of these bookings.

• Some Jetstar classes (I,Z,A,F,E,P,B or D) can be sold as part of our interline partners through fares. Interline partner fare rules apply to these Jetstar sectors.
• Customers booked on Jetstar long haul international services on an interline through fare will usually receive complimentary food / non-alcoholic beverages, inflight entertainment and a comfort pack.
• All ticketing is on the interline partner’s plate
• Please refer to the Travel Agents’ Information Centre for further information on our Interline partners.