Singapore
乘客指南
登记
该往哪个候机楼？
捷星国际航班和惠旅航班
- 新加坡樟宜国际机场 – 候机楼1
- 曼谷Suvarnabhumi机场
- 丹帕沙。巴厘岛。Ngurah Rai机场
- 雅加达 – Soekamo-Hatta 雅加达国际机场候机楼2
- 吉隆坡国际机场 – 主候机楼
- 古晋国际机场 – 候机搂1
- 哥打基纳巴卢 国际机场
- 马尼拉Ninoy Aquino 国际机场 – 候机楼1
- 金边国际机场 – 国际候机楼
- 暹粒 国际机场 – 国际候机楼
- 苏腊巴亚 -- Juanda国际机场
- Tan Son Nhat 国际机场 – 国际候机楼
- 台北桃园机场 – 候机楼1
- 仰光 国际机场—国际候机楼
澳洲国内航班
捷星在澳洲的多个国内机场运营
- 在墨尔本，我们再两个机场运营：塔拉马林的昆达士国内机场和阿瓦朗机场
- 在悉尼，我们在候机楼2运营
- 在荷伯特，我们在国际候机楼运营
- 在波斯，我们在昆达士候机楼运营（候机楼2）
准时抵达
为了能够让您准时到达目的地，我们的航班必须依照日程表起航。
- 若乘搭捷星亚洲（3K），惠旅航空（VF）飞往亚州地区，请确保最迟在40分钟前登记
- 若乘搭捷星（JQ）离开澳洲国内机场，请确保最迟在30分钟前登记
- 若乘搭捷星（JQ）离开国际机场，请确保最迟在60分钟前登记
登记处开放时间表：
- 若乘搭捷星亚洲（3K），惠旅航空（VF）飞往亚州地区，登记处会从2小时前开放
- 若乘搭捷星（JQ）离开澳洲国内机场，登记处会在2小时前开放
- 若乘搭捷星（JQ）离开国际机场，登记处会在3小时前开放
若无法及时抵达登记处办理登记手续，乘客将不能乘搭该班机，并且票价将被没收
登记后，请：
- 若乘搭捷星亚洲（3K），惠旅航空（VF）飞往亚州地区，请最少在15分钟前在登机口等候
- 若乘搭捷星（JQ）离开澳洲国内机场，请最少在25分钟前在登机口等候
- 若乘搭捷星（JQ）离开国际机场，请最少在40分钟前在登机口等候
马尼拉机场特别事项
- 乘客必须在离境前3小时抵达机场
- 乘客必须携带行程表，即可进入候机楼
- 乘客须付费PHP550才可前往办理离境手续的柜台处
- 持有菲律宾护照者需缴付菲律宾旅游税（PHP1620）才可登记
- 持有菲律宾护照者，若只有一位家长于18岁以下的孩童出境，必须填妥社会福利部的表格才可登记
- 非菲律宾居民的游客必须持有来回机票
照片签定要求
往返澳洲及亚洲地区的国际航班
乘搭捷星亚洲（3K）和惠旅航空（VF）往返亚洲地区的乘客，以及乘搭捷星（JQ）国际航班往返澳洲的乘客，都必须在机场登记时出示护照。乘客须确保随时携带旅游证件及相关的入境证。若与儿童出国，家长须确保儿童持有自己的护照，或者与家长有联名护照。
澳洲国内航班
所有乘客（包括与家长出国的儿童）必须出示捷星认可的身份证件。身份证件包括：
- 护照;
- 驾驶执照 ;
- 公司证件; or
- 学生证
- 出生证明
从国际候机楼起飞的澳洲国内航班
If you are travelling domestically and departing from an international terminal, and are 18 years of age or over, you will need to produce photographic identification as below that includes your full name. Your boarding pass will have a special 'D' (Domestic) sticker. You will need to sign your name in the space provided and may also be required to record details of your photographic identification.
You must retain your boarding pass as you will need to present it at immigration and customs clearance points at the end of your journey. This is required to comply with the Migration regulations administered by the Department of Immigration and Multicultural Affairs (DIMA).
The following are the only acceptable forms of photographic identification, all of which must be valid at the time of travel:
- National passport; or
- A motor vehicle driver's licence issued under a law of the Commonwealth of Australia, or of an Australian State or Territory; or
- A document that identifies you issued by:
- the Commonwealth of Australia, or
- an Australian State or Territory, or
- by an authority of the Commonwealth of Australia, or an Australian State or Territory; or
- An aviation security identification card issued by the operator of the aircraft or the operator of an airport in Australia
Children and infants are subject to the same identification requirements as adults, where they have an approved form of photographic identification. Exceptions from the identification requirements are given for children and infants travelling with an adult. If the child is travelling with a parent or guardian their name must be recorded on the back of their parent or guardian's boarding pass.
行李
手提行李
乘搭捷星集团（JQ/3K/VF/BL）航班的乘客:
每位乘客在搭乘捷星（JQ），捷星亚洲（3K）和惠旅航空（ＶＦ）时，只许携带共10kg的一件主要手提行李，及一件小型随身物件。而捷星太平洋（ＢＬ）的航班只许乘客携带７kg的手提行李。若有需要，搭客也能携带婴儿食品上机，以方便喂食婴孩。如果家长为婴孩订购机位，一张受批准的婴儿椅也能带上机。
搭乘Starclass价位的乘客可携带多一件手提行李。每件手提行李不得超过１０kg，而总称量不得超过２０kg
- 捷星（JQ），捷星亚洲（3K）和惠旅航空（ＶＦ）：手提行李的尺寸不得超过５６ｃｍ（宽度）３６ｃｍ（高度）２３ｃｍ（长度）
- •捷星太平洋（ＢＬ）：手提行李的尺寸不得超过４８ｃｍ（宽度）３４ｃｍ（高度）２３ｃｍ（长度）
- 西装／服装袋（在无折叠的情况下）的尺寸不得超过６０ｃｍ（宽度）１１ｃｍ（高度）１１６ｃｍ（长度）
- 小型随身物件包括小型手提包，钱包，大衣，雨伞，或在某些国际航班上可携带免税物品
- 每件小型随身物必须能够放置在前座底下或在机舱的储存箱里。
- 若手提行李不能依从以上的标准，行李需搬运到机舱货物库，或者不得搬运上飞机。
请点击这里以了解更多详情。
Checked baggage
Passengers travelling on Jetstar Group Services:
Fare Type |
Checked in |
| JetSaver Light | 0kg |
| JetSaver and JetFlex | 20kg |
| StarClass | 30kg |
Bookings for flights to or from the United States made before 1 November 2008 - please click here for checked baggage allowances.
JetSaver Light fares do not include a Checked Baggage Allowance. The following fees apply if you are holding a JetSaver Light fare and your bags need to be checked in, up to a weight of 20 kilograms per passenger.
Domestic Australia and New Zealand | ||
| Currency | Call centre or website |
At the Airport |
| AUD | 40 | 80 |
| NZD | 40 | 80 |
Domestic Vietnam | ||
| Currency | Call centre or website |
At the Airport |
| USD | 6 | 12 |
| VND | 100,000 | 200,000 |
Intra Asia | ||
| Currency | Call centre or website |
At the Airport |
| SGD | 30 | 60 |
| THB | 700 | 1,400 |
| TWD | 700 | 1,400 |
| MYR | 70 | 140 |
| USD | 20 | 40 |
| HKD | 160 |
320 |
International to/from Australia | ||
| Currency | Call centre or website |
At the Airport |
| AUD | 80 | 160 |
| NZD | 80 | 160 |
| THB | 2,000 | 4,000 |
| SGD | 80 | 160 |
| MYR | 240 | 480 |
| USD | 80 | 160 |
| JPY | 8,000 | 16,000 |
Amounts will be charged in the currency of the original booking. Further charges will apply to checked baggage in excess of 20 kilograms per passenger.
Charges will apply to all Checked Baggage in excess of the Checked Baggage allowance (ie. above these allowances). Current charges can be found here. Jetstar may not be able to carry your excess baggage.
- Passengers must ensure all Baggage is packed appropriately before being presented at check in
- No single item may exceed 32kg in weight
- Bulky items (maximum 1.9 metres for A320, A321 or B737 aircraft, maximum 2.77 metres for A330 aircraft), including but not limited to bicycles, surfboards, skis, golf clubs, snow boards, may be included within the allowance, subject to space availability
- Passengers who anticipate having bulky items, excess baggage or require extra assistance should arrive at the airport to check in at least 2 hours prior to the scheduled departure time for flights departing from a domestic terminal and 3 hours prior to the scheduled departure time for flights departing from an international terminal
- In addition to the allowance Jetstar will carry at no additional charge in the hold a fully collapsible wheelchair and/or mobility aid for you if you are dependent on them
- In addition to the allowance Jetstar will carry at no additional charge in the hold baby accessories such as a pram and portable cot, if you are travelling with an infant.
- All Baggage allowances are subject to occupational health and safety requirements and aircraft limitations
- Jetstar may refuse to carry any piece of Baggage that does not comply with the Jetstar policy.
Passengers travelling to / from the United States (HNL) – Bookings made before 1 November 08
For bookings made before Saturday 1 November 2008 (AEST), each Passenger travelling on a JetSaver, JetFlex or StarClass fare to or from the United States may check in up to 2 pieces of Baggage for carriage in the aircraft hold at no additional charge. The maximum total combined dimension of the two pieces is 270cm (106 inches), with no single item exceeding 158cm (62 inches).
Each piece of baggage which is above the Checked Baggage Allowance specified above will be charged AUD 96 per piece (departing from Australian airports) or USD 72 per piece (departing from Honolulu).
Passengers travelling on Jetstar (JQ) Intra-Asia Flights – Bookings made before 30th April 09
Bookings made prior to the 30th April 09 to travel Singapore to/from Jakarta or Singapore to/from Denpasar on JQ flight numbers 114, 115, 116 and 117 - the fees in table "International to/from Australia" apply. This category of fees was applicable at the time of booking.
Excess baggage rates
Intra-Asia Excess Baggage Rates* per Kilogram (Kg) – 3K and VF
| Intra-Asia flights operated by Jetstar Asia (3K) and Valuair (VF) | For flights out of Singapore * | For flights into Singapore* |
| Jakarta (Valuair) Medan |
SGD 8.00 | USD 6.0 |
| Kuala Lumpur | SGD 8.00 | MYR 22 |
| Bangkok/Phuket | SGD 10.00 | THB 250 |
| Surabaya (Valuair) | SGD 10.00 | USD 7.50 |
| Denpasar (Bali by Valuair) Phnom Penh Siem Reap (Angkor Wat) Ho Chi Minh City Manila |
SGD 12.00 | USD 9.0 |
| Yangon | SGD 12.00 | USD 10.00 (Non Resident) MMK 7500 (Resident) |
| Hong Kong Macau |
SGD 15.00 | HKD 90 |
| Taipei | SGD 15.00 | TWD 375 |
*Amounts will be charged in the local currency of the applicable airport.
Domestic Australia and Domestic New Zealand Excess Baggage Rates* per Kilogram (Kg) – JQ
For every kg of Checked Baggage above the allowance specified, you will be charged a fee per kilo. Please refer to the table below for the schedule of excess baggage fees:
| Domestic Australian and Domestic New Zealand flights operated by Jetstar (JQ) | 10 AUD/NZD (includes GST) per kilo |
*If you have purchased a connecting fare comprising one Domestic Australian or Domestic New Zealand flight and one International flight, you will be charged the international excess baggage rate applicable at your point of departure, per kilo for every kg of baggage carried between 20 and 40kg for your whole journey. See below for the international excess baggage rates.
If you are travelling with an infant, the infant's baby accessories such as a pram and portable cot will be checked in free of charge.
For JetSaver Light passengers: You are not entitled to check in any baggage for carriage in the aircraft hold. Subject to space availability, passengers travelling on JetSaver Light fares may be allowed to check in up to 20kg of baggage for an additional charge. Passengers wishing to check in baggage can contact the Jetstar reservations centre up to 24hours before departure to change to a JetSaver Fare. Alternatively, you may change at the airport for a fee.
International Excess Baggage Rates* per Kilogram on Jetstar (JQ) operated flights
For every kg of Checked Baggage above the allowance specified above, you will be charged a fee per kilo. The fees per kilo will vary by country. Please refer to the table below for the schedule of excess baggage fees listed by country of departure:
| Excess baggage rates* per kilogram (kg) | |
|---|---|
| International flights operated by Jetstar (JQ) | |
| Australia | AUD 20 |
| New Zealand | NZ 20 |
| Singapore | SGD 20 |
| Malaysia | MYR 60 |
| Thailand | THB 600 |
| Japan | JPY 1800 |
| Vietnam | USD 18 |
| Indonesia | USD 18 |
Restrictions on cabin baggage
Please click on the links below for important information on cabin baggage restrictions, including restrictions on liquids, aerosols and gels:
- Passengers travelling from Singapore
- Passengers traveling from Vietnam
- Passengers travelling to and from Australia
- Passengers travelling to/from USA
- Passengers travelling from Japan
- Passengers travelling from New Zealand
You must not include in Cabin Baggage knives, sharp objects or cutting implements of any kind and any length, whether of metal or other material, knitting needles, or sporting goods. These items must be packed in your Checked Baggage. They cannot be carried in your Cabin Baggage or on your person. If they are, the articles will be removed and not returned.
Passengers carrying hypodermic needles will need to declare them at the screening point. Where possible documentation or identification to confirm the Passenger's medical condition should be produced. Medication should have a professionally printed label identifying the medication or a manufacturer's name or pharmaceutical label affixed. Please contact Jetstar should you have a question.
Any additional restrictions imposed by government or airport authorities will also apply. Please check before departure for any restrictions applicable to your specific flights.
Restrictions on checked baggage
You must not include in your Checked Baggage:
- fragile, delicate or perishable items
- computers
- items with a special value, such as money, jewellery, precious metals, silverware
- negotiable papers, share certificates, securities or other valuable documents
- cameras
- electronic equipment
- commercial goods or business documents
- passports and other travel documents
- firearms unless special approval has been granted by the airline in writing.
The airline will not be liable for any inconvenience or Damage you suffer if you have ignored our requirements and included these item/s as Checked Baggage.
Bulky items
Bulky items (maximum 1.9 meters for Jetstar flights operated by an A320, A321 and B737 aircraft and 2.77 meters for Jetstar flights operated by an A330 aircraft, click here to see the aircraft type by route) including but not limited to bicycles, surfboards, skis, golf clubs, snow boards, may be included within the 20kg allowance, subject to space availability. Please ensure that all bulky items are packed appropriately before being presented at check in. Further information on bulky items. Passengers who anticipate having bulky items or excess baggage should arrive at the airport to check in:
- 2 hours prior to the scheduled departure time for flights operated by Jetstar (JQ) departing from a domestic terminal and Intra-Asia flights operated by Jetstar Asia (3K) and Valuair (VF)
- 3 hours prior to the scheduled departure time for flights operated by Jetstar (JQ) departing from an international terminal
Qantas Club access
All StarClass passengers will have access to the Qantas Club, where one is available at the airport from which they are departing. Economy class passengers travelling on Jetstar (JQ) with:
- valid Qantas Club membership, or
- Qantas Frequent Flyer Gold or Platinum status
will have access to the Qantas Club, where one is available at the airport from which they are departing. Passengers travelling on Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF) do not have access to the Qantas Clubs.
Boarding on flights operated by Jetstar (JQ)
Boarding for all Jetstar international flights commences 40 minutes before the departure of the flight. StarClass and JetFlex passengers will be invited to board in the first boarding call or they can board at their leisure. JetSaver passengers will be called to board based on their assigned zone. Lower-mobility passengers will be offered priority boarding.
Baggage services
We try to ensure that passengers' baggage is delivered on time and in the condition received.
In the unlikely event that your bag is lost or damaged, please contact your arrival airport as soon as possible.
For flights operated by Jetstar Asia (3K) and Valuair (VF):
Any claim for loss of or damage to Checked Baggage or Cabin Baggage must be made in writing within the following timeframes:
- in the case of damage to your Baggage, as soon as you discover the damage after you have received the Baggage, and at the latest within 24 hours; or
- in the case of delay, within 3 days from when the Baggage has been made available to you.
For flights operated by Jetstar (JQ):
The Jetstar Conditions of Carriage require you to report damage to or destruction of part of an item of checked baggage within 3 days of your travel for Domestic flights or 7 days for International flights.
The bag must be presented to Jetstar staff at the arrival airport to assess the damage.
Baggage Services contact details (JQ)
货物运输
捷星的国际货物运输是由昆达士货物运输团负责的。欲知更多详情，请查阅 www.qantasfreight.com.
转机行李转运
除非有另外的指定说明，捷星不提供转机，行李转运，或多个航班的登记的服务。若乘客的行程表包括多个航班，乘客必须自己确保有充裕的时间转机。不同航班有不同的时间安排。因此，乘客有责任确保行程表里有足够的时间转机。
为了方便乘客，捷星也会在指定的航班提供有限的帮助，把乘客的行李运到转接机上。
宠物
不允许旅客携带任何宠物登机。
捷星航班的座位
指定座位
乘客可以在订购机票时指定座位，但捷星将不会确保您任何座位。乘客的班机座位将会在机场做最后的确认。
儿童出国需注意的事项
若搭乘捷星亚洲（3K）或惠旅航空（VF），15岁以下的儿童必须有15岁或以上的乘客陪同。没有陪同的孩童将无法登机。
由于飞机上没有专门的服务人员或设备负责协助或照看乘客，航班通常需要乘客能够保持自律和独立。没有监护人陪同的孩童有可能会造成其他乘客的困扰，甚至会危害到自己，因此不可在没有监护人的情况下独自登机。
所有往返澳洲的国内或国际捷星航空航班（JQ），必须确保未上中学的孩童有陪同才可乘搭捷星航空。如有必要，捷星工作人员会在乘客登记时要求出示证件确认孩童年龄。如果孩童是中学生，但家长/监护人认为孩童不宜独自乘搭飞机， 家长/监护人需预先通知捷性航空。
*陪同者必须可以单独旅行，并且适时提供孩童所需的帮助或监督。陪同者必须是15岁或以上，捷星才可认定他为适宜的陪同乘客。由于捷星航班并没有特别的设施或人员来监管或提供乘客特殊帮助，因此捷星一般会要求乘客能够单独旅行。在有可能造成干扰或危害他人或自己的前提下，需要照看的孩童将不会被视为能够独自旅行的乘客。
护照和签证
乘客有责任确保携带所有相关的旅行证件。有些国家需要乘客的目的地联络方式，或者在抵达的时候提供指纹／照片。
因此在出国前，乘客须查清当地所需的相关文件。若需要签证，乘客须自行处理。
乘客咨询
在出国前，乘客须查清当地所要注意的事项。捷星将不会对当地的发生的任何事项负责。
乘客可以通过不同的管道如当地的官方网站查询出国时所应该注意的事项。
有限的特殊帮助
若乘客无法自行出国（需要监护人＊或特别援助），航班通常会制止乘客独自登机。虽然飞机上没有专门的服务人员或设备负责协助或监督乘客，捷星（JQ）能够提供特殊帮助给在视听障碍的或行动不便的乘客。若想查询相关更多信息，请拨电给我们的捷星订购团。而通过捷星订购团作出特别安排的乘客，将可优先登机。
＊所指的监护人包括可单独旅行和提供有关的援助或督促的人士。其监护人必须是15岁或以上。
若乘客有医疗状况，并且需拥有医疗通关证书才可出国，请下载通关表格并且与您的医生讨论病情。捷星亚洲（3K）或惠旅航空（VF）的航班
要特别照看的旅客，我们通常都会建议其与人同行，除非它可自行照顾自己。
若乘搭捷星亚洲（ 3K ／ VF ）的乘客需要特别的援助，您必须最迟在离境３天前拨电给捷星亚洲订购团订购机票。否则，捷星亚洲或许无法提供相关的援助。乘客若在登机前没有通知所需要的协助，捷星亚洲也有权阻止乘客登机。
捷星亚洲飞往的国家会因当地机场的一些特别限制而有不一样的服务。欲知更多详情，请拨电至捷星亚洲的24小时call centre。
想要知道更多咨询？
请点击运输条件以查阅更多信息。.