Contact us
Jetstar Pacific customer services center in Vietnam:
- Serving 24/24 per day, 7 days per week
- Language: Vietnamese and English
- Phone numbers:
- From Vietnam: Call Centre 1900 1550 (in Ha Noi and Ho Chi Minh city); 3 583583 (in Da Nang)
- From overseas: Call Centre: +84 8 62999399
- Head office: 112 Hong Ha St., Ward 2, Tan Binh Dist., Ho Chi Minh city, Vietnam
- Email: servicecomments@jetstarpacific.com.vn
Contact Centre
The booking offices in Vietnam:
Contact Ha Noi
| No |
Address |
Telephone |
Fax |
| 1 |
Booking office at 152 Le Duan St., Dong Da Dist.
|
(84-4) 3 8515350
|
(84-4) 3 5185416
|
| 2 |
Booking office at 338C Ba Trieu St., Hai Ba Trung Dist.
|
(84-4) 3 9743167
|
(84-4) 3 9743167
|
| 3 |
Booking office at 206 Tran Quang Khai, Hoan Kiem Dist.
|
(84-4) 3 8550550
|
(84-4) 3 9368893
|
| 4 |
Booking office 1 at 2nd floor, lobby B – T1 Terminal – Noi Bai airport
|
(84-4) 3 5844468
|
(84-4) 3 5844468
|
| 5 |
Booking office 2 at 2nd floor, lobby B – T1 Terminal – Noi Bai airport
|
(84-4) 3 5844468
|
(84-4) 3 5844468
|
Hai Phong
| No |
Address |
Telephone |
Fax |
|
1
|
Booking office at 36 Hoang Van Thu St., Hong Bang Dist.
|
(84-031) 3 559 550
|
(84-031) 3 559 995
|
|
2
|
Booking office at Cat Bi Airport
|
(84-031) 3 559 737
|
|
Nghe An
| No |
Address |
Telephone |
Fax |
|
1
|
Booking office at 254 Nguyen Van Cu St., Vinh city
|
(84-038) 3 550550
|
(84-038) 3 560065
|
|
2
|
Booking office at Vinh airport
|
(84-038) 3 519619
|
(84-038) 3 519619
|
Thua Thien Hue
| No |
Address |
Telephone |
Fax |
|
1
|
Booking Office at 21 Ngo Quyen St, Hue city
|
(84-054) 3955955, (84-054) 3 817589
|
(84-054) 3 817789
|
|
2
|
Booking Office at Hue airport
|
(84-054) 3 955255
|
(84-054) 3 955255
|
Da Nang
| No |
Address |
Telephone |
Fax |
|
1
|
Booking Office at 137 Nguyen Van Linh
|
(84-511) 3 583583
|
(84-511) 3 583020
|
|
2
|
Booking Office at Da Nang airport
(Open from 09:00 to 17:00)
|
(84-511) 3 646646
|
|
Nha Trang
| No |
Address |
Telephone |
Fax |
|
1
|
Booking Office at Nguyen Ai Quoc St, Bien Hoa city
|
(84-058) 2 228266
|
|
|
2
|
Booking Office at 61 Nguyen Thi Minh Khai
|
(84-058) 3 516728
|
(84-058) 3 516726
|
Dong Nai
| No |
Address |
Telephone |
Fax |
|
1
|
Booking Office at A2 Nguyen Ai Quoc St, Bien Hoa city.
|
(84-061) 8 872121
|
(84-061) 8872172
|
Binh Duong
| No |
Address |
Telephone |
Fax |
|
1
|
15/22 Thong Nhat 1 street, Di An ward, Binh Duong province
|
(84-0650) 2473888
|
|
|
2
|
503 Binh Duong Highway street, Hiep Thanh ward, Binh Duong province
|
(84-0650) 3881881,
(84-0650) 3829829
|
|
Buon Ma Thuot
| No |
Address |
Telephone |
Fax |
|
1
|
Booking Office at Buon Ma Thuot Domestic Airport
|
(84-0500) 38115500 -
0916873236
|
(84-0500) 38115500
|
Vung Tau
| No |
Address |
Telephone |
Fax |
|
1
|
320 Nguyen An Ninh St, Vung Tau city.
|
(84-064) 3577562
|
|
Ho Chi Minh City
| No |
Address |
Telephone |
Fax |
|
1
|
Booking Office at 177 Vo Thi Sau St, Ward 7, District 3.
|
(84-8) 62907349
|
(84-8) 3 9325980
|
|
2
|
Booking office at 01A-12 Truong Son St, Ward 2, Tan Binh Dist.
|
(84-8) 39485701
|
(84-8) 3 8486256
|
|
3
|
Booking office at O1A Me Linh, District 1
|
(84-8) 38258101-02-03
|
(84-8) 3 8258104
|
|
4
|
Booking Office at Tan Son Nhat Domestic Airport
|
(84-8) 38487176
|
|
|
5
|
Booking Office at 519 Truong Chinh St., Ward 14, Tan Binh Dist.
|
(84-8) 62925825
|
(84-8) 6 2922026
|
|
6
|
Booking Office at 9 Quang Tring St, Ward 10, Go Vap Dist
|
(84-8) 62955751
|
(84-8) 6 2955761
|
Group Bookings:
Contact detail at the countries:
Contact Centre
Call our Contact Centre via one of the numbers provided below.
Please only call the number of the country you are dialing from (e.g. (613) 9645 5999 from Australia):
|
SKYPE (Jetstar.Airways)
|
 |
Free skype call from anywhere
|
|
AUSTRALIA
|
|
Telephone Number
|
(613) 9645 5999
131 538
|
|
Monday to Sunday
|
24 hours
|
|
NEW ZEALAND
|
|
Telephone Number
|
(64) 9975 9426
0800 800 995
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
CAMBODIA
|
|
Phnom Penh
|
|
Telephone Number
|
855 23 220-909
|
|
Monday to Saturday
|
8.00am to 6.00pm (local time)
|
|
24 hour assistance
|
(613) 9645 5999
|
|
Siem Reap (Anqkor Wat)
|
|
Telephone Number
|
855 63 964-388
|
|
Monday to Saturday
|
8.00am to 6.00pm (local time)
|
|
24 hour assistance
|
(613) 9645 5999
|
|
CHINA
|
|
Telephone Number
|
4001 201 260
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
FIJI
|
|
Telephone Number
|
800 2171
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
HONGKONG
|
|
Telephone Number
|
(852) 3192 7451
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
INDONESIA
|
|
Telephone Number
|
001 803 852 9779
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
JAPAN
|
|
Call Center
|
0570-550-538* (toll) 24 hours, seven days a week
Please press "2" for English.
Contact number when calling from PHS device:
050-3163-8538 (toll)
|
|
MALAYSIA
|
|
Telephone Number
|
1800 81 3090
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
MYANMAR
|
|
Telephone Number
|
+95 9 42111 6662
+95 9 42111 6663
|
|
Monday to Friday
|
9.00am to 5.00pm (local time)
|
|
PHILIPPINES
|
|
Telephone Number
|
+632 453 6666
1800 1611 0280
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
SINGAPORE
|
|
Telephone Number
|
(65) 6499 9702
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
THAILAND
|
|
Telephone Number
|
66 2267 5125
|
|
Monday to Friday
|
8.30am to 5.30pm (local time)
|
|
Saturday
|
8.30am to 12.30pm (local time)
|
|
24 hour assistance
|
001 800 61 1 2957
(613) 9645 5999
|
|
TAIWAN
|
|
Telephone Number
|
00801 852 015
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
USA
|
|
Call Centre
|
1866 397 8170
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
VIETNAM
|
|
Ho Chi Minh City or Hanoi
|
|
Telephone Number
|
+84 8 62999399
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
Danang
|
|
Telephone Number
|
84 511 3583 583
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
|
OTHER COUNTRIES
|
|
Telephone Number
|
(613) 9645 5999
|
|
Monday to Sunday
|
24 hours
|
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Baggage Services
Please contact Baggage Services on the relevant number below
|
Australia
|
1800 687 374
|
|
China
|
Toll Free Number 4001 201 451
|
|
Ho Chi Minh City
|
(08) 844 6725 (local number)
|
|
Indonesia
|
Toll Free Number 001 803 852 9778 / 001 803 61332
|
|
New Zealand
|
0800 700 730
|
|
Singapore
|
Toll Free Number 800 852 3632
|
|
Taiwan
|
Toll Free Number 00801 856 694
|
|
Thailand
|
001800 611 2961 (calling from Thailand only)
|
|
USA ( including Hawaii)
|
Toll Free Number 1 866 562 4240
|
For all other queries please contact Jetstar Reservations
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Jetstar MasterCard & Jetstar Platinum MasterCard
For 24 hour customer service please contact Card Services on the relevant number below:
|
Australia:
|
1300 150 100
|
|
Overseas:
|
(+61) 2 8232 4677
|
For Qantas Frequent Flyer Information please call the relevant number below:
|
Australia:
|
13 11 31
|
|
Overseas:
|
(+61) 3 9658 5302
|
Or visit Qantas.com/frequentflyer
If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:
|
Australia:
|
1300 150 100
|
|
Overseas:
|
(+61) 2 8232 4677
|
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Jetstar Travel Card
For all Jetstar Travel Card enquiries please contact us on the relevant number below (24 hours a day, 7 days a week):
|
Australia:
|
1300 013 800
|
|
Overseas:
|
(+61) 2 8209 4190
|
If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:
|
Australia:
|
1300 013 800
|
|
Overseas:
|
(+61) 2 8209 4190
|
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Customer Feedback
In order to properly investigate and respond to your feedback, we ask that you write to us. We may not have all the information available at our fingertips and we would prefer to get it in writing to make sure that there have been no misunderstandings.
Once we receive your written feedback we will respond back to you, please allow at least 15 business days for this to occur. If you do not require a response, we also welcome any feedback and suggestions on how we might improve our services.
Please submit your feedback using our online Customer Care Feedback Form.
If you are unable to access the above form please mail a typed letter with a detailed description of your case to one of the addresses listed below. To assist us with our investigation of your experience, please ensure that you include as much as you can from the following information in your description:
- Booking reference number (displayed in the upper right corner of on your itinerary)
- Full name, address and contact phone number(s).
- Flight origin and destination.
- Flight date and time.
|
AUSTRALIA
|
|
Jetstar Customer
Care
|
GPO Box 635
SUNSHINE VIC 3020
|
|
|
NEW ZEALAND
|
|
Customer Care
|
PO Box 14081
CHRISTCHURCH NEW ZEALAND 8030
|
|
JAPAN
|
|
Customer Care
(Japanese only)
|
Osaka, Kokusai Bldg 13F
3-13 Azuchimachi 2-chome
Chuo-ku, Osaka 541-0052
|
|
|
SINGAPORE
|
|
Customer Care
|
Singapore Changi Airport T1
PO Box 323
Singapore 918144
|
|
|
VIETNAM
|
|
Customer Care
|
112 Hong Ha
Ward 12
Tan Binh Dist,
Ho Chi Minh City, Vietnam
|
|
ALL OTHER COUNTRIES
|
|
Customer Care
|
GPO Box 635
SUNSHINE VIC 3020
Australia
|
|
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Compassionate Requests
If you or a passenger you are travelling with is unable to travel due to the passing away or illness of a passenger or immediate family member, you may wish to make a compassionate request.
Unless otherwise stated, bookings are non refundable and limited changes are permitted, charges apply. However, at our discretion we may be able to offer you some additional options for your booking.
For more information and to submit a request online please use our Compassionate Request Form.
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Corporate Addresses
|
JETSTAR AIRWAYS(AUSTRALIA)
|
|
Address
|
Customer Care
PO Box 635
SUNSHINE VIC 3020
|
|
JETSTAR ASIA(SINGAPORE)
|
|
Address
|
Singapore Changi Airport T1
PO Box 323
Singapore 918144
|
|
JETSTAR PACIFIC(VIETNAM)
|
|
Address
|
112 Hong Ha
Ward 12
Tan Binh Dist.
Ho Chi Minh City, Vietnam
|
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