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Jetstar Pacific customer services center in Vietnam:

  • Serving 24/24 per day, 7 days per week
  • Language: Vietnamese and English
  • Phone numbers:
  • From Vietnam: Call Centre 1900 1550
  • From overseas: Call Centre: +84 8 35473550 and +84 8 62878550
  • Thailand: Monday to Friday from 8h30 to 17h30: +66 2267 5125, Saturday from 8h30 to 12h30: 001 800 61 1 2957 . 24 hour assistance: (+613) 9645 5999.
    Singapore: +65 6499 9702. Monday to Sunday 24 hours: (+613) 9645 5999.
  • Head office: 112 Hong Ha St., Ward 2, Tan Binh Dist., Ho Chi Minh city, Vietnam
  • Email: servicecomments@jetstarpacific.com.vn

Contact Centre

The booking offices in Vietnam:

Contact Ha Noi Ha Noi

No Address Telephone Fax
1

Booking office at 338C Ba Trieu St., Hai Ba Trung Dist.

(84-4) 3 9743167

(84-4) 3 9743167

2

Booking office at 2nd floor, lobby E – Noi Bai airport

(84-4) 3 5844468

(84-4) 3 5844468

3

Booking office at 02 Tran Thai Tong St., Cau Giay Dist

(84-4) 38550550
(84-4) 32006226

Hai Phong

No Address Telephone Fax

1

Booking office at 36 Hoang Van Thu St., Hong Bang Dist.

(84-031) 3 559 550

(84-031) 3 559 995

2

Booking office at Cat Bi Airport

(84-031) 3 559 737

 

Nghe An

No Address Telephone Fax

1

Booking office at 254 Nguyen Van Cu St., Vinh city

(84-038) 3 550550

(84-038) 3 560065

2

Booking office at Vinh airport

(84-038) 3 519619

(84-038) 3 519619

Ha Tinh

No Address Telephone Fax

1

Booking office at 06 - Ham Nghi St - Ward Tran Phu - Ha Tinh City

(84-039) 3777900

(84-039) 3777900

Thua Thien Hue

No Address Telephone Fax

1

Booking Office at 12 Hung Vuong St, Hue City

(84-054) 3955955, (84-054) 3 817589

(84-054) 3 817789

2

Booking Office at Hue airport

(84-054) 3 955255

(84-054) 3 955255

Da Nang

No Address Telephone Fax

1

Booking Office at 137 Nguyen Van Linh

(84-511) 3 583583

(84-511) 3 583020

2

Booking Office at Da Nang airport
(Open from 09:00 to 17:00)

(84-511) 3 646646

 

Nha Trang

No Address Telephone Fax

1

Booking Office at Nguyen Ai Quoc St, Bien Hoa city

(84-058) 2 228266

 

2

Booking Office at 61 Nguyen Thi Minh Khai

(84-058) 3 516728

(84-058) 3 516726

Phu Quoc

No Address Telephone Fax

1

Booking Office at A2 Nguyen Ai Quoc St, Bien Hoa city.

(84-077)3 992293

(84-077) 3 992294
phongvepqc.sro@
jetstarpacific.com.vn

Dong Nai

No Address Telephone Fax

1

Booking Office at A2 Nguyen Ai Quoc St, Bien Hoa city.

(84-061) 8 872121

(84-061) 8872172

Binh Duong

No Address Telephone Fax

1

15/22 Thong Nhat 1 street, Di An ward, Binh Duong province

(84-0650) 2473888

2

503 Binh Duong Highway street, Hiep Thanh ward, Binh Duong province

(84-0650) 3881881,
(84-0650) 3829829

Buon Ma Thuot

No Address Telephone Fax

1

Booking Office at 174 Ngo Quyen Street, Ward Tan An, Buon Ma Thuot City

(84-0500) 38115500 -
0916873236

(84-0500) 38115500

2

Booking office at 01-03 - Main lobby of the Sai Gon – Buon Me Hotel – Phan Chau Trinh Street –  Ward Thang Loi– Buon Ma Thuot City

(84-0500) 3766888
Hotline: 0916873236

0500.3766777

Vung Tau

No Address Telephone Fax

1

320 Nguyen An Ninh St, Vung Tau City.

(84-064) 3577562

Ho Chi Minh City

No Address Telephone Fax

1

Booking Office at 177 Vo Thi Sau St, Ward 7, District 3.

(84-8) 62907349

(84-8) 3 9325980

2

Booking office at 01A-12 Truong Son St, Ward 2, Tan Binh Dist.

(84-8) 39485701

(84-8) 3 8486256

3

Booking office at O1A Me Linh, District 1

(84-8) 38258101-02-03

(84-8) 3 8258104

4

Booking Office at Tan Son Nhat Domestic Airport

(84-8) 38487176

 

5

Booking Office at 519 Truong Chinh St., Ward 14, Tan Binh Dist.

(84-8) 62925825

(84-8) 6 2922026

6

Booking Office at 9 Quang Tring St, Ward 10, Go Vap Dist

(84-8) 62955751

(84-8) 6 2955761

 

Group Bookings:

Contact detail at the countries:

No

Address

Telephone

Fax/Email

1

In the North region

Booking office at 338C Ba Trieu St., Hai Ba Trung Dist Ha Noi

+ 84 4 3974 3173
+ 84 4 3974 3167

marketing_hanoi
@jetstarpacific.com.vn

2

In the Middle region

Booking Office at 137 Nguyen Van Linh, Da Nang City

+84 5116 251 265

sales.mro
@jetstarpacific.com.vn

3 In the Southern region

Level 03, Vietnam Airlines Tower, Tan Son Nhat Airport, Ward 2, Ho Chi Minh City, Vietnam

+84 8 36280052

group.sro
@jetstarpacific.com.vn

4 Australia, New Zealand, Malaysia and other countries +61 3 8628 3999 groupsales@jetstar.com
5 China 4001 201 260  
6 Hong Kong 800 967 614 (61 3 9340 4970)  
7 Singapore +65 6546 0571 groups@jetstarasia.com
8 America +1 866 397 8170 groupsales@jetstar.com

 

Contact Centre

Call our Contact Centre via one of the numbers provided below.

Please only call the number of the country you are dialing from (e.g. (613) 9645 5999 from Australia):

SKYPE (Jetstar.group)

 

Skype Me™!
Free skype call from anywhere

AUSTRALIA

Telephone Number

(613) 9645 5999
131 538

Monday to Sunday

24 hours

NEW ZEALAND

Telephone Number

(64) 9975 9426
0800 800 995
(613) 9645 5999

Monday to Sunday

24 hours

CAMBODIA

Phnom Penh

Telephone Number

855 23 220-909

Monday to Saturday

8.00am to 6.00pm (local time)

24 hour assistance

(613) 9645 5999

Siem Reap (Anqkor Wat)

Telephone Number

855 63 964-388

Monday to Saturday

8.00am to 6.00pm (local time)

24 hour assistance

(613) 9645 5999

CHINA

Telephone Number

4001 201 260
(613) 9645 5999

Monday to Sunday

24 hours

FIJI

Telephone Number

800 2171
(613) 9645 5999

Monday to Sunday

24 hours

HONGKONG

Telephone Number

(852) 3192 7451
(613) 9645 5999

Monday to Sunday

24 hours

INDONESIA

Telephone Number

001 803 852 9779
(613) 9645 5999

Monday to Sunday

24 hours

JAPAN

Call Center

0570-550-538* (toll)
Please press "2" for English.
Contact number when calling from PHS device:
050-3163-8538 (toll)

 

Monday to Sunday

9.00am to 9.00pm (local time)

MALAYSIA

Telephone Number

1800 81 3090
(613) 9645 5999

Monday to Sunday

24 hours

MYANMAR

Telephone Number

+95 9 42111 6662
+95 9 42111 6663

Monday to Friday

9.00am to 5.00pm (local time)

PHILIPPINES

Telephone Number

1800 1611 0280
(613) 9645 5999

Monday to Sunday

24 hours

SINGAPORE

Telephone Number

(65) 6499 9702
(613) 9645 5999

Monday to Sunday

24 hours

THAILAND

Telephone Number

66 2267 5125

Monday to Friday

8.30am to 5.30pm (local time)

Saturday

8.30am to 12.30pm (local time)

24 hour assistance

001 800 61 1 2957
(613) 9645 5999

TAIWAN

 

Telephone Number

00801 852 015
(613) 9645 5999

Monday to Sunday

24 hours

USA

Call Centre

1866 397 8170
(613) 9645 5999

Monday to Sunday

24 hours

VIETNAM

Telephone Number

+84 8 35473550 và +84 8 62878550
19001550

Monday to Sunday

24 hours

OTHER COUNTRIES

Telephone Number

(613) 9645 5999

Monday to Sunday

24 hours

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Baggage Services

Please contact Baggage Services on the relevant number below

Vietnam
(Ho Chi Minh City)

+84 917 482 527
+84 844 6725

Australia

1800 687 374

China

Toll Free Number 4001 201 451

Indonesia

Toll Free Number 001 803 852 9778 / 001 803 61332

Japan (8am to 10pm)

0570 550 538 (toll)
Please press "2" for English.
Contact number when calling from PHS device:
050-3163-8538 (toll)

New Zealand

0800 700 730

Singapore

Toll Free Number 800 852 3632

Taiwan

Toll Free Number 00801 856 694

Thailand

001800 611 2961 (calling from Thailand only)

USA ( including Hawaii)

Toll Free Number 1 866 562 4240

For all other queries please contact Jetstar Reservations

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Jetstar MasterCard & Jetstar Platinum MasterCard

For 24 hour customer service please contact Card Services on the relevant number below:

Australia:

1300 150 100

Overseas:

(+61) 2 8232 4677

For Qantas Frequent Flyer Information please call the relevant number below:

Australia:

13 11 31

Overseas:

(+61) 3 9658 5302

Or visit Qantas.com/frequentflyer

If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:

Australia:

1300 150 100

Overseas:

(+61) 2 8232 4677

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Jetstar Travel Card

For all Jetstar Travel Card enquiries please contact us on the relevant number below (24 hours a day, 7 days a week):

Australia:

1300 013 800

Overseas:

(+61) 2 8209 4190

If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:

Australia:

1300 013 800

Overseas:

(+61) 2 8209 4190

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Customer Feedback

In order to properly investigate and respond to your feedback, we ask that you write to us. We may not have all the information available at our fingertips and we would prefer to get it in writing to make sure that there have been no misunderstandings.

Once we receive your written feedback we will respond back to you, please allow at least 15 business days for this to occur. If you do not require a response, we also welcome any feedback and suggestions on how we might improve our services.

Please submit your feedback using our online Customer Care Feedback Form.

If you are unable to access the above form please mail a typed letter with a detailed description of your case to one of the addresses listed below. To assist us with our investigation of your experience, please ensure that you include as much as you can from the following information in your description:

  • Booking reference number (displayed in the upper right corner of your itinerary)
  • Full name, address and contact phone number(s).
  • Flight origin and destination.
  • Flight date and time.

 

AUSTRALIA

Jetstar Customer
Care

GPO Box 635
SUNSHINE VIC 3020

NEW ZEALAND

Customer Care

PO Box 14081
CHRISTCHURCH NEW ZEALAND 8030

JAPAN

Customer Care
(Japanese only)

Osaka, Kokusai Bldg 13F
3-13 Azuchimachi 2-chome
Chuo-ku, Osaka 541-0052

SINGAPORE

Customer Care

Singapore Changi Airport T1
PO Box 323
Singapore 918144

VIETNAM

Customer Care

112 Hong Ha
Ward 12
Tan Binh Dist,
Ho Chi Minh City, Vietnam

ALL OTHER COUNTRIES

Customer Care

GPO Box 635
SUNSHINE VIC 3020
Australia

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Compassionate Requests

If you or a passenger you are travelling with is unable to travel due to the passing away or illness of a passenger or immediate family member, you may wish to make a compassionate request.

Unless otherwise stated, bookings are non-refundable and limited changes are permitted, charges apply. However, at our discretion we may be able to offer you some additional options for your booking.

For more information and to submit a request online please use our Compassionate Request Form.

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Corporate Addresses

JETSTAR AIRWAYS(AUSTRALIA)

Address

GPO Box 4713
MELBOURNE VIC 3001

JETSTAR ASIA(SINGAPORE)

Address

Singapore Changi Airport T1
PO Box 323
Singapore 918144

JETSTAR PACIFIC(VIETNAM)

Address

112 Hong Ha
Ward 12
Tan Binh Dist.
Ho Chi Minh City, Vietnam

JETSTAR JAPAN

Address

Narita Operation Centre 3F
Narita International Airport
Narita, Chiba, 282-0004, Japan

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