Travel Alerts

Extension of temporary suspension of services

Last Updated: 09/04/2020 09:37 AM

Dear Valued Customer,
Jetstar Asia extends temporary suspension of services

As border restrictions across the region remain firmly in place and with the Singapore Government introducing new stricter “circuit breaker” measures to prevent the spread of COVID-19, Jetstar Asia will extend the suspension of all scheduled services until 19 May 2020.

All Jetstar Asia passengers# with existing bookings for travel from 15 March to 19 May 2020 will be offered a refund to the full value of their untraveled booking in the form of a travel credit voucher.

Due to the high demand at our contact center, the fastest and easiest way for customers to request a voucher is by visiting Manage my booking and by following these steps:

·     Enter your booking number and last name

·     Click on the 'find out more' button

·     Select 'check flight options' button

·     Click 'view other options' button

·     Select 'request reimbursement'

The credit voucher can be redeemed up to the value stated on the voucher in one booking only within 6 months of issue, for travel on Jetstar within 12 months of the booking date. A fare difference, if any, will apply.

All changes to codeshare and interline bookings will be in accordance with the issuing carrier’s policy. Please contact that airline for further advice.

Please refer to our Travel Alerts page for updated information.

If you have any other questions, please contact us via email or on Live Chat

Jetstar Asia extends temporary suspension of scheduled services

Last Updated: 09/04/2020 07:31 AM

As border restrictions across the region remain firmly in place and with the Singapore Government introducing new stricter “circuit breaker” measures to prevent the spread of COVID-19, Jetstar Asia will extend the suspension of all scheduled services until 19 May 2020.

All Jetstar Asia passengerswith existing bookings for travel from 15 March to 19 May 2020 will be offered a refund to the full value of their untraveled booking in the form of a travel credit voucher.

Due to the high demand at our contact centre, the fastest and easiest way for customers to request a voucher is by visiting Manage My Booking and by following these steps:

  • Enter your booking number and last name
  • Click on the 'find out more' button
  • Select 'check flight options' button
  • Click 'view other options' button
  • Select 'request reimbursement'

The credit voucher can be redeemed up to the value stated on the voucher in one booking only within 6 months of issue, for travel on Jetstar within 12 months of the booking date. A fare difference, if any, will apply.

If your flights were booked through a travel agency or third-party website, you can also request a voucher by visiting Manage My Booking.

#Passengers with a 3K booking to/from Australia or to/from Japan are requested to wait to receive a letter from Jetstar regarding available options before visiting Manage My Booking.


Announcement on check-in location change at Noi Bai International Airport (HAN)

Last Updated: 25/03/2020 08:21 AM

From 29/03/2020, check-in location and airport ticketing office of Jetstar Pacific Airlines at Noi Bai International Airport (HAN) will be moved to Hall B, Level 2, T1 Terminal (from counter B1 to B5)

Jetstar Asia to temporarily suspend all services (23 March - 15 April)

Last Updated: 24/03/2020 10:31 AM

As a result of the introduction of new government restrictions across multiple jurisdictions in recent days, Jetstar Asia will suspend all services for a period of three weeks, from 23 March to 15 April 2020.

All Jetstar Asia passengers# with existing bookings for travel from 15 March to 30 April 2020* will be offered a refund to the full value of their untraveled booking in the form of a travel credit voucher.

Due to the high demand at our contact centre, the fastest and easiest way for customers to request a voucher is by visiting Manage My Booking and by following these steps:

  • Enter your booking number and last name
  • Click on the 'find out more' button
  • Select 'check flight options' button
  • Click 'view other options' button
  • Select 'request reimbursement'

The credit voucher can be redeemed up to the value stated on the voucher in one booking only within 6 months of issue, for travel on Jetstar within 12 months of the booking date. A fare difference, if any, will apply.

If your flights were booked through a travel agency or third-party website, you can also request a voucher by visiting Manage My Booking.

For more information, read our
FAQs

Note:  Customers should not call the contact centre as due to high demand, we are experiencing long call wait times.

# Passengers with a 3K booking to/from Australia or to/from Japan are requested to wait to receive a letter from Jetstar regarding available options before visiting Manage My Booking.

* The offer for passengers travelling between Singapore and Darwin is available for bookings to travel between 15 March and 31 May 2020 (inclusive). See notice on travel to/ from Australia.

Flexibility for existing bookings

Last Updated: 22/03/2020 12:35 PM

The Singapore Ministry of Health (MOH) has introduced new precautionary measures for travel to Singapore.

From 16 March 2020, 2359 hours (SGT), all travelers (including Singapore Residents, Long Term Pass holders, and short-term visitors) entering Singapore with recent travel history to ASEAN countries, Japan, Switzerland, or the United Kingdom within the last 14 days will be issued with a 14-day Stay-Home Notice (SHN).

We understand that many people’s travel plans may be impacted and therefore Jetstar Asia's offering all customers with existing bookings for travel from 15 March to 30 April 2020* (inclusive) the option to cancel their booking and receive a credit voucher.

The offer applies to all 
Jetstar Asia (3K) international travel to and from Singapore. 

Requests can be made from 9am (SGT) on Tuesday 17 March 2020. 

Due to the high demand at our contact centre, we recommend the fastest and easiest way to request a voucher is by visiting Manage My Booking and by following these steps:

  • Enter your booking number and last name
  • Click on the 'find out more' button
  • Select 'check flight options' button
  • Click 'view other options' button
  • Select 'request reimbursement'.


The credit voucher can be redeemed up to the value stated on the voucher in one booking only within 6 months of issue, for travel within 12 months of the booking date. A fare difference, if any, will apply.

If your flights were booked through a travel agency or third-party website, you can also request a voucher by visiting Manage My Booking.

*The offer for passengers travelling between Singapore and Darwin is available until 31 March for bookings to travel between 15 March and 31 May 2020 (inclusive). See notice on travel to/ from Australia. 

Update about Entry restriction to Taiwan

Last Updated: 10/03/2020 08:59 AM

With effective 07 February 2020 the updated policy from Immigration for foreign passenger (excluding Hong Kong, Macao regions) before entering Taiwan as below,

- Foreign passengers who have been in China or reside in China since 24 January 2020 and the following 14 days are not allowed to enter Taiwan.

- Foreign passengers with ARC who have been in China or reside in China since 24 January 2020 and the following 14 days are required to fill out Health Declaration Card and self-isolate for a period of 14 days from their arrival into Taiwan.

From 06/02/2020:

- The entry of Chinese residents will be suspended.

- Travelers with a history of travel to China, Hong Kong and Macau are required to be under home quarantine after entering Taiwan.

- Travelers returning to Taiwan who were permitted to visit Hong Kong and Macau are required to conduct self-health management for 14 days.

From 11/02/2020:

The Taiwanese government has recently announced it will postpone the Taiwan school summer holiday period by two weeks due to the 2019-nCoV. The holiday period will now commence on 15 July 2020 and end on 13 Sept 2020.  Any customer who had previously booked a Jetstar flight (before 4 February) for travel between 28 June – 15 July 2020 (inclusive), to or from Taipei, who now wish to change their travel plans may contact us via our <Live Chat> for the following options: 

A full refund in the form of a voucher 

Change your date of travel with a waived change fee (fare difference will apply) for flights departing between 15 July and 13 September 2020  

Per the update from Taiwan Immigration, starting from 11 February 2020, Hong Kong and Macau residents to be deferred from entering Taiwan, except the spouse and minor children with granted ARC or business traveler with visa granted etc.

Per the update info forwarding by CAA as below,

With effective 1500 of 11 February 2020 per the requested from Taiwan CDC, all the inbound except China, Hong Kong and Macau passengers are required to fill out Health Declaration Card upon arrival Taiwan. 

For travelers transiting through China, Hong Kong and Macau and granted entry into Taiwan 14-day home quarantine to be required.

Health Declaration Card can be downloaded from here and here.


*Update on 10/03/2020

Latest update on cancelled flights due to Covid-19

Last Updated: 10/03/2020 08:15 AM

Jetstar Pacific would like to announce the latest update on cancel the following flights due to nCov-2019 outbreak as below.

Passengers who has booking in these periods and need to change booking/refund, or any assistance please contact our Guest Contact Center on hotline 19001550.

Route

Flight number

Period

Note

SGN-CAN-SGN

BL154-BL155

29 Mar 20 – 30 Apr 2020

Cancel

HAN-CAN-HAN

BL150-BL151

29 Mar 20 – 30 Apr 2020

Cancel

DAD-HKG-DAD

BL164-BL165

29 Mar 20 – 30 Apr 2020

Cancel

HAN-HKG-HAN

BL160-BL161

29 Mar 20 – 30 Apr 2020

Cancel

DAD-TPE-DAD

BL140-BL141

29 Mar 20 – 30 Apr 2020

Cancel

DAD-KHH-DAD

BL124-BL125

29 Mar 20 – 30 Apr 2020

Cancel

SGN-SIN-SGN

BL111-BL110

29 Mar 20 – 30 Apr 2020

Cancel

SGN-BKK-SGN

BL133-BL132

29Mar 20 – 30 Apr 2020

Cancel

SGN-BKK-SGN

BL131-BL130

12 Mar 20 – 30 Apr 2020

Cancel


With flight from/to Kaohsiung, Taipei, Hong Kong and Guangzhou, passengers will be contacted SMS or email directly and will be able to cancel their bookings and obtain a full refund or credit voucher.


 *Updated on 10/03/2020

Mandatory health declaration for all passengers’ entry to Vietnam

Last Updated: 09/03/2020 07:31 AM

Pursuing request of Civil Aviation Authority of Vietnam (CAAV) and National Steering Committee on COVID-19 Prevention and Control, from 06:00 AM of 07/03/2020, all entries to Vietnam (including both Vietnamese and foreigners) MUST fill mandatory health declaration.

Passengers may declare using one of the following methods:

- In the first method, passenger may declare by fill in Health Declaration form at the airport.

- In the second method, fill in Health Declaration form online at http://suckhoetoandan.vn/khaiyte before traveling to Vietnam.

Passengers please follow the above request.

Jetstar kindly thank you.

Temporary service suspended to/from Taiwan from 05/03/2020 to 31/03/2020

Last Updated: 26/02/2020 04:07 AM

Given the evolving situation of the COVID-19 and the subsequent reduced demand for these services, Jetstar Pacific will suspend services from Da Nang to Kaohsiung and Taipei.

All scheduled services from Da Nang to Kaohsiung and Taipei will be suspended from 05/03/2020.

Services will be suspended until 31/03/2020 when the situation will be reviewed again.

All customers impacted by these changes will be contacted directly by SMS and/or email and will be able to cancel their bookings and obtain a full refund or credit voucher. Alternatively, customers can contact either Jetstar.com or their travel agent, depending on how they purchased their ticket.

*Updated on 25/02/2020

About entry restriction to Vietnam, updated on 04/02/2020.

Last Updated: 04/02/2020 03:20 AM

As requested by Civil Aviation Authority of Vietnam (CAAV), from 07:00 AM 04/02/2020, foreign passengers (non-Vietnamese citizen) who has been in China mainland or transit via China mainland within 14 days will be denied entry to Vietnam. Vietnamese citizen will be allowed to enter and has to follow guidance and instruction at the place of immigration.
For contact, please find the contact number at your country from here.

Cancel all flights from Vietnam to China as requested by Civil Aviation Authority of Vietnam (CAAV)

Last Updated: 01/02/2020 01:02 PM

From 13h45, 01st Feb 2020, Jetstar Pacific will cancel all flights from Vietnam to China as requested by Civil Aviation Authority of Vietnam (CAAV) until further notice.

For more information please call Jetstar Pacific Call Center, tel: 19001550

Announcement on Singapore Entry restriction

Last Updated: 01/02/2020 07:04 AM

EXTENSION OF PRECAUTIONARY MEASURES TO MINIMISE RISK OF COMMUNITY SPREAD IN SINGAPORE

Latest developments

On Tuesday, 28 January 2020, the Ministry of Health (MOH) announced additional measures to limit the risk that travellers from Hubei pose to Singapore. These measures have been fully implemented.

2. On 30 January, the Director-General of the World Health Organization (WHO) declared China’s novel coronavirus (2019-nCoV) outbreak a public health emergency of international concern (PHEIC). This declaration sets the stage for a global coordinated effort to enhance preparedness in other regions of the world. WHO believes that it is still possible to interrupt the spread of the virus, provided that countries put in place strong preparedness and response measures. Indeed, there has been increased action worldwide to limit the global spread of the virus by restricting the entry of possible contacts and cases into other countries.

3. While the majority of confirmed cases in China are still linked to Hubei province, MOH understands that there is a growing possibility that more individuals from other parts of China may be infected with the virus. Significantly, the virus has spread to every region of mainland China. The number of reported infections in China has also doubled since 28 January, to over 9,000, and the likelihood of widespread community transmission in other parts of China is now high. As a result, we are likely to see a sharper rise in the local transmission of the virus in Chinese cities beyond the Hubei province in the coming days.

4. In view of the growing possibility of transmission from new travellers arriving from other parts of mainland China, MOH has assessed that it is prudent to take additional pre-emptive measures at this stage. Therefore, the Multi-Ministry Taskforce on the Wuhan Coronavirus has decided to take further steps to limit the potential risk that new travellers arriving from mainland China pose to Singapore.

New visitors with travel history in mainland China or with PRC passports

 5. From 1 February 2020, 2359h, all new visitors with recent travel history to mainland China within the last 14 days will not be allowed entry into Singapore, or to transit through Singapore.

6. In the same context, with immediate effect, the Immigration and Checkpoints Authority (ICA) will suspend the issuance of all forms of new visas to those with PRC EMBARGOED TILL 6PM, 31 JAN 2020 passports. We will also suspend Singapore’s status as a visa-free transit facility for those with PRC passports.

7. Previously issued short-term and multiple-visit visas for those with PRC passports will also be suspended. During this period of suspension, they will not be allowed entry into Singapore.

Returning residents and long-term pass holders with travel history in mainland China

8. With immediate effect, the following returning groups will be issued an advisory for them to be placed on a 14-day leave of absence from the day of their return from China:

 a) Residents (Singaporean Citizens/ PRs) with recent travel history to mainland China within the last 14 days; and

b) Long-term pass holders (including Work Passes and Permits, Student Pass, Dependent Pass and Long-term Visit Pass) with recent travel history to mainland China within the last 14 days.

9. Persons who have been put on a leave of absence should stay at home and avoid social contact. They should avoid crowded places and refrain from attending social or public gatherings. They should monitor their health closely, and seek medical attention immediately if they develop any fever or symptoms of acute respiratory illness such as cough or shortness of breath.

10. This is an expansion of the previous measures already implemented for people who interact closely with vulnerable populations in certain sectors — childcare and education, healthcare and eldercare.

11. Previously announced quarantine requirements for returning residents and long-term pass holders with travel history to Hubei, or with PRC passports issued in Hubei, remain in effect.

Remaining cautious and calm

12. There remains no evidence of community spread in Singapore, and these latest measures are aimed at minimising the risk of this occurring. They will also help to stem the global spread of the virus. These latest steps are part of a calibrated series of measures we have taken as the situation of the virus outbreak has evolved. The Taskforce will continue to monitor the situation and take further steps as needed.

13. Meanwhile, Singaporeans can continue to play their part by being socially responsible and practising good personal hygiene habits. They should wash their hands regularly. Those who are unwell should wear a mask and see a doctor immediately. But there is no need to wear a mask if you are well. EMBARGOED TILL 6PM, 31 JAN 2020

14. At the same time, Singaporeans can help each other to cope with the disruptions that these new restrictions may cause. The Government will do its part to support businesses and workers that are affected. 15. We urge Singaporeans to remain calm, and to refer to official sources such as the MOH website or subscribe to the gov.sg WhatsApp, to get the latest updates on the situation.

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