Contact us

Please make your request using the feedback form. We'll respond as soon as possible.

Let Ask Jess, our virtual assistant help you with your question. Make sure you have with you any relevant proof of payment documents, such as bank statements or transaction receipts.

Go to Manage booking and log in. You'll need your booking reference, plus your email or surname.

Go to Manage booking and log in. You'll need your booking reference, plus your email or surname.

For contact numbers or to complete a Baggage Enquiry Form, go to the Lost, damaged or delayed baggage page.

Go to Manage booking and log in. You'll need your booking reference, plus your email or surname.

To find emergency contact numbers, claim forms and general enquiry contacts, go to the Travel insurance page.

To find contact numbers visit the Jetstar MasterCard page.