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What can we help you with?

Change, cancel or add to a booking
Delays or cancellations
Lost, damaged or delayed baggage
Making a new booking
Vouchers or Gift Cards
Complaints and compliments
Club Jetstar and Frequent Flyer Loyalty programs
Jetstar Mastercard & Travel Insurance products

Change a flight or change name
Compassionate change or cancellation

Let Ask Jess, our virtual assistant, help you with your request. Please have any relevant supporting documents with you for us to verify online.
Cancel a booking, flight or married/maiden name changes

Chat with us to cancel a booking or update your surname.

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Add extras

Chat with us to add baggage, seats, meals or entertainment to your booking.

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Re-book or refund a delayed or cancelled flight

Our Live Chat team are ready to help. Let us know if you'd like a refund, a new booking or help with a cancelled flight.

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Claim additional expenses as a result of your flight delay or cancellation

Our Live Chat team are ready to help. Please have any relevant receipts or bank statements with you ready for us to check online.

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Documentation for insurance claim
Check flight status

Baggage tracing and claims

Help making a new booking
Check booking status / resend itinerary

Let Ask Jess, our virtual assistant, help you. Please have any relevant proof of payment documents, such as bank statements or transaction receipts, with you before starting the chat.
Payment issue or refund enquiry

Got a payment problem or need to check your refund status? Our Live Chat team is ready to help. Please have any screenshots or itineraries with you ready for us to check online.

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Duplicate booking

Our Live Chat team is ready to help if you have a duplicate booking. Please have screenshots or itineraries ready for us to check online.

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New holiday booking
New group booking
Price Beat Guarantee booking

Voucher transfer or reissue

Our Live Chat team is ready to help. Please have your Voucher Number and details ready before starting the chat.

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Voucher payment or gift card not working

Our Live Chat team is ready to help. Please have your Voucher or Gift Card details ready before starting the chat.

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Club Jetstar and Qantas Frequent Flyer

Our Live Chat team is ready to help. Please have your booking reference, Qantas Frequent Flyer details or Club Jetstar details ready before starting the chat.

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Other loyalty programs

Jetstar Mastercard contact details
Travel Insurance contact details