Travel Alerts

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Flights to and from Seoul

Last Updated: 27/02/2020 08:17 AM

Jetstar will temporarily suspend its Seoul-Gold Coast service from 8 March 2020 until
 30 June 2020.

We’ve made this decision in response to Coronavirus (COVID-19) and the Australian Government’s recent travel advice for South Korea and the subsequent drop in demand.

Customers will be offered a range of options including the option to defer their travel dates until March 2021 or a refund if they no longer wish to travel.

Customers who have commenced their outward journey at the time of suspension are asked to contact our customer team to discuss options for a return flight home. 

Customers booked under a Jeju Air flight number should contact Jeju Air or their travel agent.

Recent Immigration changes

Last Updated: 10/02/2020 02:31 AM

Jetstar has been advised of changes to the immigration regulations for a number of countries around the globe as a result of the coronavirus. 

Many countries including Australia (more details below),  New Zealand,  the US, Japan, Vietnam and Singapore have implemented entry requirements for travellers who have visited or reside in Hubei province and/or mainland China. Please note that the travel restrictions are changing rapidly and this page does not contain all the restrictions in force. If the restrictions apply to your travel you may not be permitted to board your flight.

Please refer to the 
smartraveller website and the relevant government websites for all countries you will be travelling through including your final destination.

If you are no longer able to travel based on new immigration restrictions, please contact us via Live Chat

Australian immigration restrictions

The Australian Government has announced immediate immigration measures which restrict entry to travellers who have been in mainland China on or after 1 February 2020. Those who have been in or transited through mainland China since 1 February 2020 will not be permitted to board flights to Australia.

 Those who departed mainland China before 1 February are not affected. Australian citizens or permanent residents (and their immediate family) are exempt. To understand more about these new immigration measures, refer to the Australian Government’s advice to travellers.

If you are no longer able to travel based on new immigration restrictions, please contact us via 
Live Chat.

Flights to, from and via mainland China

(Last update 18:00 AEST, 29 January, 2020)

In response to the current coronavirus infection originating in Wuhan, China,  Jetstar is offering flexible options to customers travelling to/originating from or via mainland China on another carrier who hold a separate Jetstar booking for travel within domestic Australia, New Zealand or trans-Tasman.

Although Jetstar Airways does not fly directly to China from Australia or New Zealand customers with Jetstar bookings as part of an itinerary outlined above, departing between 24 January 2020 and 31 March 2020, who no longer wish to travel, currently have the option to rebook the Jetstar portion of their flight, cancel their ticket and retain its value in the form of a voucher or cancel their flights for a full refund. 

Change and cancellation fees will not be charged to these customers.

Jetstar Asia (3K) and Jetstar Japan (GK) customers with bookings to/from or via mainland China within these travel dates also have the option to cancel and refund their bookings in full or to change their bookings to depart after 31 March 2020. Refunds can be requested using this form