Disruption to flights due to industrial actions between 13 and 20 December
Last Updated: 11/12/2019 05:50 AM
Last Updated: 11 December 11:40am (AEST)
We have been notified by the Australian Federation
of Airline Pilots that it plans to take a range of industrial actions that
could disrupt travel between December 13 and December 20, 2019
Our teams are working hard to minimise the
disruption to customers.
What you need to know and do if you’re travelling between 13 and 20
- Make sure your contact details are up to date: If your fight is affected
we will contact you directly via SMS and email as soon as we know so please make sure your contact details are up to date. The best way to do
this is via Manage
- If your flight is cancelled or
delayed by more than 3 hours we’ll look after you: You will be offered the choice of an alternate flight or a refund. For
customers who have to overnight away from home as a result of this disruption
we will also offer accommodation and meals to a specified value.
- If your flight is rescheduled or cancelled you can choose a
new one without calling us: Just follow the link in your email
or SMS to our Recovery
Portal and you can review your flight options.
- You can cancel your travel now and receive a refund online: We
understand this industrial action creates uncertainty, and so if you are travelling
with us between 13 and 20 December and you want to cancel your flight and make
other plans, you can request a refund directly by filling up this FORM.
- Want to move your travel to
before December 13? You can contact us to move your flight
forward to travel between now and 13 December at no additional cost.
Flights operated by Jetstar
Japan, Jetstar Asia and Jetstar Pacific are not affected by this industrial
You can find out more about
the reasons behind the workers' industrial action HERE
This Travel Alert will be updated
regularly with the latest information.