(Last update 18:00 AEST, 29
In response to the current
coronavirus infection originating in Wuhan, China, Jetstar is offering flexible options to
customers travelling to/originating from or via mainland China on another
carrier who hold a separate Jetstar booking for travel within domestic
Australia, New Zealand or trans-Tasman.
Although Jetstar Airways does
not fly directly to China from Australia or New Zealand customers with Jetstar
bookings as part of an itinerary outlined above, departing between 24 January
2020 and 31 March 2020, who no longer wish to travel, currently have the option
to rebook the Jetstar portion of their flight, cancel their ticket and retain
its value in the form of a voucher or cancel their flights for a full refund.
Change and cancellation fees
will not be charged to these customers.
Jetstar Asia (3K) and Jetstar
Japan (GK) customers with bookings to/from or via mainland China within these
travel dates also have the option to cancel and refund their bookings in full
or to change their bookings to depart after 31 March 2020. Refunds can be requested using this form.