Travel Alerts

We’re offering the option to cancel and receive a credit voucher on all new & existing flight bookings with travel dates from 15 Mar – 31 May 2020. The fastest way to request your credit vouchers & cancel your flight is online via Manage booking

 

Domestic Flights

Last Updated: 30/03/2020 03:31 AM

We understand that many people’s travel plans have been impacted by the spread of COVID-19 (Coronavirus) and recent Australian, state and territory government travel advice on non-essential travel. You can find more information on the specific travel restrictions here.

In response to these circumstances beyond our control, we are suspending 70 per cent of our domestic services in Australia and 90 per cent of our domestic services in New Zealand to 31 May 2020.

For information on your options head here.


International Flights

Last Updated: 30/03/2020 03:31 AM

In response to the evolving COVID-19 situation and related government travel restrictions beyond our control, we are temporarily suspending all international flights until 31 May 2020 inclusive. 


Customer options

Last Updated: 30/03/2020 03:31 AM

Got a question about changing flights or vouchers? Please check our FAQs.

If your flight is cancelled

We will contact you directly via email if your flight is cancelled to provide you with options. This will include a credit voucher to the full value of your untraveled Jetstar booking. Refer to the instructions in your email to access your options.

If your flight is not cancelled

We are also giving customers with existing domestic and international flight bookings the opportunity to cancel their booking now and receive a credit voucher.

The voucher offer is available until 30 April for bookings to travel up to 31 July 2020. It applies to Jetstar Airways domestic and international travel to and from Australia and New Zealand.

How to request your voucher

Due to the extremely high number of contacts we are receiving, the fastest and easiest way to request a voucher is by visiting Manage booking and following these steps:

  • Enter your booking number and last name
  • Select 'View other options'
  • Select 'Request reimbursement'
  • Select applicable flights and click ‘Reimbursement summary’
  • Confirm your request
  • The voucher will be emailed to you within 14 business days

Please note, if you are already checked in you will need to contact us via Live Chat to arrange a voucher.

The voucher can be redeemed in one booking only within 6 months of issue, for travel within 12 months of the booking date.

Booking through travel agencies or third party websites

If your flights were booked through a travel agency or third-party website (for example Webjet or Expedia), you can also request a voucher by visiting Manage booking.

Jetstar Hotel & Package Bookings

Customers with Jetstar Hotel & Package Bookings should visit the following page for cancelation advice and options.

Jetstar Contact Centre

We are experiencing an exceptionally high volume of customer contacts and we ask that customers refrain from contacting us unless they are travelling within the next 48 hours or are otherwise directed to do so by us.. This will allow us to service customers who need us most urgently.


Travel Restrictions for International and Domestic Travel

Last Updated: 30/03/2020 03:30 AM

Multiple countries, as well as the Australian Federal, state and territory governments have issued travel restrictions and advice on non-essential travel.

We will be reviewing our schedule in light of this and will contact customers if their flights change.

Customers who are booked to travel from 15 March to 31 July who want to cancel their booking are being given the option of a credit voucher.

See the summary below for restrictions in each jurisdiction. While we will endeavour to keep this information up to date, customers should check current travel restrictions with local authorities including any transit locations before travel:



Australia - State Entry Restrictions

Northern Territory

From 4pm (local NT time) on Tuesday 24 March, anyone arriving into the Northern Territory, including via Darwin and Ayers Rock airports (Uluru), will be required to self-isolate for two weeks.
Customers who are booked to travel from 15 March to 31 July who want to cancel their booking are being given the option of a credit voucher.

South Australia

From 4pm (local SA time) on Tuesday 24 March, anyone arriving into the South Australia, including Adelaide, will be required to self-isolate for two weeks. Customers who are booked to travel from 15 March to 31 July who want to cancel their booking can receive a credit voucher by visiting Manage booking.

Western Australia

From 1.30pm (local WA time) on Tuesday 24 March, anyone arriving into the Western Australia, including Perth, will be required to self-isolate for two weeks.

Tasmania

Only returning Tasmanian residents and Essential Travellers can travel to Tasmania. Returning residents are required to quarantine for 14 days. Please note you will be required to fill out an arrival card and it is recommended to bring your own pen.

Queensland

From middnight (local QLD time) on Wednesday 25 March, anyone arriving into Queensland will be required to self-isolate for two weeks. Customers who are booked to travel from 15 March to 31 July who want to cancel their booking can receive a credit voucher by visiting Manage booking.

Hamilton Island

All customers will be denied entry to Hamilton Island (this excludes residents of the island, persons required to provide support, health services, other essential services to persons on the Island and crew).

Country Travel Restriction

Australia

  • From 12.00pm (AEST) 25 March 2020, Australian citizens will be restricted from travelling overseas (a few exceptions apply).
  • Only Australian citizens, residents and immediate family members can travel to Australia.
  • All travellers to Australia are required to self-isolate for 14 days, either at home or in a hotel.
  • Travel restrictions are subject to change and we recommend you check the Department of Home Affairs website for the latest advice.

Indonesia
(including Bali)

  • Passengers (including Australian Passport holders, but not Indonesian Passport holders) are required to arrange a visa before they travel by visiting their nearest Indonesian consulate. From 20 March the visa on arrival option is no longer available.
  • If you decide you no longer wish to travel you can cancel your booking and receive a credit voucher.

 
Chat with one of our friendly Jetstar customer service staff.
We are currently experiencing exceptionally high levels of customer enquiries and really appreciate your patience at this time.
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