Travel on Jetstar is subject to the Conditions of Carriage. Please read them carefully.

Refunds on fare and Jetstar add-ons

Missed check-in deadline or failure to board within the required time

  • Permitted changes can be made only if requested before the end of the day of your original scheduled departure and upon payment of any applicable Fare Difference.

Time/Date change

  • Permitted upon payment of the applicable Fare Difference within the Change Deadline.
  • No fees are payable where you are entitled to an alternative flight under the Australian Consumer Law, your local law or Conditions of Carriage.

Origin/Destination changes

  • Permitted upon payment of the applicable Fare Difference within the Change Deadline. You must contact the Contact Centre or the Jetstar Service Desk at the airport to make origin or destination changes.

Passenger Name changes

  • Free within the Change Deadline via the Jetstar Contact Centre.
  • Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.
  • Name changes not permitted for Qantas Frequent Flyer Points Plus Pay or JAL Mileage bookings on Jetstar.

Change Deadline and Point of contact

  • Permitted changes must be made before the end of your day of your scheduled flight departure, changes can be made:
    • at Jetstar.com or Jetstar App before the original scheduled flight opens for check-in at the airport if originally the booking was made via Jetstar.com, the Jetstar App or Jetstar Contact Centre.
    • at the Contact Centre or at the Jetstar Service Desk at the airport up to the end of the day of your scheduled flight departure, and additional service fees may apply.
  • Airport check in opening times are available on your Jetstar itinerary and on Jetstar.com.
  • Time and Date changes can be made via Jetstar.com or on the Jetstar App if originally booking was made via Jetstar.com, the Jetstar App or Jetstar Contact Centre.
  • All changes can be made via Jetstar Contact Centre or Jetstar Service Desk at the airport and additional booking fees (see Fees and charges) apply if the booking was not originally made via the Jetstar Contact Centre or Jetstar Service Desk at the airport. Booking fees apply at the rate published on the day of change (except change fees). Booking fees are subject to change and Jetstar will give at least one month's notice of a change by updating the Fees and charges webpage. Additional booking fees can be avoided by making changes through Jetstar.com or on the Jetstar App.

Change Fees and Fare Difference

  • Change Fees do not apply for permitted changes on the Business Class fare.
  • Fare Difference applies per passenger, per flight. Your new fare will be at least the amount of your original fare or fare with bundle and may be more. You cannot change to a lower fare or fare with bundle. No refund will be applicable if a lower fare or fare with bundle is available. However, if the new bundle price is lower this will be offset against any fare price difference. The Fare Difference may be substantial.
  • Fare Difference for permitted changes to Club Jetstar member exclusive fare bookings is the difference between your original Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle and an available Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle on the date of change which is at least the same fare or fare with bundle. These changes must be made via the Jetstar Contact Centre and do not incur an additional service fee.
  • If a Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle is not available or for permitted changes to Club Jetstar member exclusive fare bookings made on Jetstar.com or the Jetstar App, the Fare Difference will be the difference between the Club Jetstar member exclusive fare or fare with bundle originally booked and an available non-member fare or non-member fare with bundle on the date of change which is at least the same fare or fare with bundle. If the same fare or fare with bundle is not available, the Fare Difference will be the difference between the original Club Jetstar member exclusive fare or Club Jetstar member exclusive fare with bundle and the next available higher fare or fare with bundle.
  • Fare Difference for changes to other bookings is the difference (if any) between your original fare or fare with bundle and an available fare or fare with bundle on the date of change which is at least the same fare or fare with bundle. If the same fare or fare with bundle is not available, the Fare Difference will be the difference between the original fare or fare with bundle and the next available higher fare or fare with bundle.

Permitted fare/bundle changes

  • Subject to payment of Fare Difference applicable at time of change, Business Class fares can be changed to an available Business Class fare or Business Class fare with Max bundle.
  • Club Jetstar member exclusive fare Business Class fare bookings can be changed only to an available member or non-member Business Class fare or Business Class fare with Max bundle.
  • If you change from a Business Class fare to a Business Class fare with Max bundle and later cancel your booking, you will not be eligible for a refund, except if you have purchased FareCredit with your original Starter or Business fare booking (in which case the FareCredit terms and conditions apply if you choose to cancel and receive a voucher) or if you are entitled to a remedy under the Australian Consumer Law, your local law or Conditions of Carriage.
  • Business Fares cannot be changed to economy Starter fare, Starter fare with Flex Bundle, Starter Fare with Plus Bundle or Starter fare with Max bundle.

Re-booking

  • You must re-book onto an available Jetstar flight. Jetstar does not hold open-dated bookings.

Currency

  • All amounts will be charged in the currency you made your original booking.

Earning Qantas Points and Status Credits, JAL Mileage and Emirates Skywards Miles

  • Business Class fare is not eligible to earn Qantas Frequent Flyer Points and Status Credits, JAL Mileage or Emirates Skywards Miles.
  • The terms and conditions of the third-party service provider may apply and you should check these carefully before making your purchase. The details of the third party are provided on jetstar.com at the time of booking.

Qantas Frequent Flyer Classic Upgrade Rewards

  • Business Class fare is not eligible for Classic Upgrade Rewards.
  • The terms and conditions of the third-party service provider may apply and you should check these carefully before making your purchase. The details of the third party are provided on jetstar.com at the time of booking.

Qantas Frequent Flyer Points Plus Pay - Flights on Jetstar - Additional Payments

  • All changes or additions to your booking must be paid with money and cannot be paid with points.
  • Changes or additions will be calculated by using the original monetary value and currency of the fare (as determined by Jetstar) and as per the conditions listed in the Change Fee and Fare Difference section of these fare rules.
  • The terms and conditions of the third-party service provider may apply and you should check these carefully before making your purchase. The details of the third party are provided on jetstar.com at the time of booking.