Below are the common fees and charges that are applicable to Jetstar flights. To find out whether fees apply for your flight, please also refer to our Fare rules.

Fees do not apply if you are entitled to a refund or flight change due to a cancellation, delay or schedule change under the Conditions of Carriage or applicable law.

For baggage related fees, please see: excess baggage charges at the airport.

Note that all amounts must be paid in the currency in which you made (or Jetstar recorded) your original booking. These amounts may differ due to currency conversion.

Fees vary depending on your flight. When checking the table below note that Short haul international flights are operated on an A320 or A321 aircraft. Long haul international flights are operated on a Boeing 787 aircraft.

Payment Fees

For all bookings, a Payment Fee applies. See below:

Booking made in Australia (AUD) Jetstar Airways (JQ) flight Jetstar Asia (3K) flight
No Payment Fee applies for bookings made in Australian Dollars (AUD) using POLi, Jetstar voucher, Jetstar Gift Card, Points Plus Pay – Flights (where the total booking is redeemed in Qantas Points), Jetstar MasterCard or Jetstar Platinum MasterCard. Fee free Fee free
Debit or Prepaid Card – MasterCard, Visa 0.23% AUD $8.50 per passenger, per flight
PayPal 0.78% AUD $8.50 per passenger, per flight
Credit or charge card – American Express, MasterCard, Visa, Diners Club, UnionPay, UATP, JCB 0.93% AUD $8.50 per passenger, per flight
Alipay 1.5% AUD $8.50 per passenger, per flight
Afterpay will charge additional late payment fees if your card has insufficient funds. Visit Afterpay opens in new window for terms and conditions. 1.5% per booking,
selected routes only

Not available

Note: Your Payment Fee is determined by the first flight on your itinerary.

Refund fee

This fee applies if you choose to refund a Business Class fare with a Max bundle, a Starter fare with a Max bundle booked before 12 October 2017 or a Starter fare with a Max bundle booked through a partner airline or some travel agents. Contact your travel agent for more information.

For details, see Starter fare with Max bundle fare rules and Business Class fare with Max bundle fare rules.

Applies per passenger per booking. Does not apply to any circumstances other than those listed above.

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $50
Domestic flights in Vietnam VND 400,000₫ / USD $18
Domestic flights in Japan JPY ¥3,090
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $50
Long haul international flights with Jetstar Airways AUD / NZD $50
International flights with Jetstar Asia SGD $50
International flights with Jetstar Japan JPY ¥4,150
International flights with Jetstar Pacific VND 900,000₫ / SGD $50 / USD $40

Refund administration fee

Some fare types are non-refundable or only partially refundable, subject to our Conditions of Carriage or applicable law. However, if your fare is non-refundable, and you choose not to travel, contact us and we will refund certain third-party charges and taxes, excluding fuel and insurance surcharges. If you request a refund of these third-party charges and taxes, the following administration fee applies, unless otherwise exempted by applicable law. If this administration fee exceeds the amount of the available refund, no refund will be paid and no administration fee will be applied.

Applies per passenger, per booking.

Flight type Fee
All Jetstar Airways (JQ) AUD / NZD $50
Jetstar Asia (3K) SGD $50
Jetstar Japan (GK) domestic JPY ¥3,090
Jetstar Japan (GK) international JPY ¥4,150
Jetstar Pacific (BL) domestic VND 400,000₫ / USD $18
Jetstar Pacific (BL) international VND 900,000₫ / SGD $50 / USD $40

Check the relevant Conditions of Carriage on the Terms and Conditions page.

To request a refund of third-party charges and taxes, go to Contact us.

 

Change fee via Jetstar.com

Applies per passenger per flight

Flight type Fee 
Domestic flights in Australia and New Zealand AUD / NZD $55
Domestic flights in Vietnam VND 360,000₫ / USD $17
Domestic flights in Japan JPY ¥3,240
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $75
Long haul international flights with Jetstar Airways AUD / NZD $75
International flights with Jetstar Asia SGD $60 / IDR 565,000 Rp
International flights with Jetstar Japan JPY ¥4,150
International flights with Jetstar Pacific VND 1,000,000₫ / USD $40

Change fee via Telephone Reservations, General Sales Agent (GSA), or at the airport

Applies per passenger per flight

Flight type Fee 
Domestic flights in Australia and New Zealand AUD / NZD $85
Domestic flights in Vietnam VND 360,000₫ / USD $17
Domestic flights in Japan JPY ¥4,320
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $100
Long haul international flights with Jetstar Airways AUD / NZD $100
International flights with Jetstar Asia SGD $80 / IDR 750,000 Rp
International flights with Jetstar Japan JPY ¥6,500
International flights with Jetstar Pacific VND 1,400,000₫ / USD $55

Change fee via Global Distribution System (GDS)

Applies per passenger per flight

Flight type Fee 
Domestic flights in Australia AUD $85
Domestic flights in New Zealand NZD $55
Domestic flights in Vietnam VND 360,000₫ / USD $17
Domestic flights in Japan JPY ¥4,320
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $100
Long haul international flights with Jetstar Airways AUD / NZD $100
International flights with Jetstar Asia SGD $80 / IDR 750,000 Rp
International flights with Jetstar Japan JPY ¥6,500
International flights with Jetstar Pacific VND 1,400,000₫ / USD $55

Call Centre booking fee

Applies per passenger per flight. If original booking was made via jetstar.com, this fee applies to permitted changes made via call centre, except for passenger name changes.

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $35
Domestic flights in Vietnam VND 645,000₫ / USD $32
Domestic flights in Japan JPY¥2,780
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $40
Long haul international flights with Jetstar Airways AUD / NZD $45
International flights with Jetstar Asia SGD $25 / IDR 235,000 Rp
International flights with Jetstar Japan JPY¥3,000
International flights with Jetstar Pacific excluding flights between
Ho Chi Minh City and Singapore
VND 110,000₫ / USD $5
Flights between Ho Chi Minh City and Singapore with Jetstar Pacific VND 440,000₫ / USD $22

Call Centre Ancillary Fee

Applies per passenger per additional in-flight item (baggage, seats, comfort packs, inflight entertainment) added to a booking via the Call Centre.

Flight type Fee
Domestic flights in Australia and New Zealand AUD $5 / NZD $5
Domestic flights in Vietnam N/A
Domestic flights in Japan JPY ¥450
Short haul international flights /
Flights between Australia and New Zealand
AUD $5 / NZD $5
Long Haul International flights with Jetstar Airways AUD $5 / NZD $5
International flights with Jetstar Asia SGD $5 / IDR 50,000 Rp
International flights with Jetstar Japan JPY ¥450
International flights with Jetstar Pacific N/A

Airport booking fee and Jetstar Travel Shop booking fee

Airport booking fee applies per passenger per flight and Jetstar Travel Shop Booking Fee applies per passenger per booking.

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $32
Domestic flights in Vietnam VND 586,363₫ / USD $29
Domestic flights in Japan JPY ¥2,780
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $37
Long haul international flights with Jetstar Airways AUD / NZD $42
International flights with Jetstar Asia SGD $30 / IDR 300,000 Rp
International flights with Jetstar Japan JPY ¥3,000
International flights with Jetstar Pacific VND 440,000₫ / USD $22

The Jetstar Travel Shop booking fee applies to bookings made at Jetstar branded Jetstar Travel Shop stores based in Jakarta, Surabaya, Medan and Haikou.


Jetstar Asia (3K) wheelchair fee

Jetstar provides wheelchair and mobility assistance to passengers who require it. Wheelchair fees will apply for wheelchair requests (which are subject to availability), for international flights with Jetstar Asia (3K) from 28 March 2018.

Fee applies per passenger per flight (exemptions apply*).

Flight type: International Fee (per passenger per flight) flights with Jetstar Asia (3K)
Customers travelling with own wheelchair No Charge
Pre-booked via Jetstar website and/or call centre SGD $35 / CNY 170 / HKD $190 / TWD $700 / THB 650 / VND 570,000₫ / USD $25 / MYR 90 / IDR 250,000 Rp / JPY ¥2,750
At the airport SGD $50 / CNY 240 / HKD $270 / TWD $1,000 / THB 950 / VND 800,000₫ / USD $35 / MYR 120 / IDR 320,000 Rp / JPY ¥3,900
On the flight SGD $50

*Fee Exemptions:

  • 3K Passengers travelling with their own wheelchair
  • Passengers on Jetstar Asia (3K) flights to/from Darwin and the Philippines.
  • Codeshare and interline passengers
  • Connecting flights between Jetstar Airways (JQ) and Jetstar Asia (3K); Jetstar Japan (GK) and Jetstar Asia (3K); and Jetstar Pacific (BL) and Jetstar Asia (3K)
  • Flights operated by Jetstar Airways (JQ), Jetstar Japan (GK) and Jetstar Pacific (BL)
  • Multi-city flights involving exempted flights and Jetstar Asia (3K) flights in the journey

Note: We may be unable to accommodate some of the specific assistance requirements on your selected flight/s. In such instances, please select an alternative flight, or contact us for more information.