Jetstar credit vouchers for bookings impacted by COVID-19Last updated 23/12/2020
Have you received a credit voucher for a booking impacted by COVID-19? We’ve improved our credit vouchers so they’re more flexible, helping customers deal with uncertainty about their future travel plans.
This is where you’ll find the answers to any questions you might have about credit vouchers.
How do I redeem my credit voucher?
You can redeem the value listed on your voucher when booking Jetstar flights or making changes/adding extras to an existing Jetstar booking.
If booking on jetstar.com, you will need to enter your voucher number on the ‘Review and pay’ screen. Simply choose ‘Use a voucher or gift card’ as your payment method and enter your voucher number in the space provided.
If booking through the Jetstar Contact Centre, please tell them your voucher number.
You can use more than one voucher on the same booking (if you have multiple vouchers).
I’ve lost my voucher/didn’t receive my voucher/where can I find my voucher details?
I’ve lost my voucher/didn’t receive my voucher/where can I find my voucher details? We can help with that! Simply provide your booking reference and the email address you used for your original booking to Ask Jess, our virtual assistant, who will then retrieve your voucher details for you right away.
Can I make a booking for someone else with my voucher?
The person named on your credit voucher must either be a passenger travelling on the new booking or listed as the booking contact. If you’d like to use your voucher to make a booking for someone else, just add their name as the passenger, and add your details as the booking contact on the ‘Passenger and contact details’ page when you book on jetstar.com.
What should I do if my voucher is in the wrong name?
Your voucher should be created in the same name as the booking contact on your original booking.
If, when your voucher arrives, it has the wrong name, this is probably because you made your booking through a travel agent or third-party website, and their name is in the contact field. You will still be able to use this voucher by placing that name as the ‘contact’ on your new booking. Or you can contact us and we will be happy to re-issue the voucher for you.
Can I use my voucher on more than one booking?
Yes you can. Any new and existing unused travel vouchers issued due to the impact of COVID-19 by Jetstar Airways (JQ), Jetstar Asia (3K) and Jetstar Japan (GK), have become multi-use vouchers
By multi-use, we mean that the vouchers can be used across multiple bookings. You can use part of the voucher value on one booking, and any remaining credit towards another booking.
Not sure how much credit you’ve got left on your voucher? Check your remaining voucher value on the voucher balance portal opens in new window.
Not all Jetstar credit vouchers are multi-use. If you received a credit voucher for a reason not related to COVID-19, please check the full Terms and Conditions.
Can you extend my voucher?
We have extended the expiry dates for vouchers issued due to COVID-19 to allow you more time to book.
- Unused vouchers that expired between March and September 2020 have been extended by a further 12 months
- Vouchers due to expire between October and December 2020 have been extended by a further 12 months
- Vouchers due to expire between January and June 2021 have been extended by a further six months
- Jetstar Japan (GK) vouchers are being re-issued on a weekly basis and extended by a further six months. This process applies for vouchers expiring from September 2020 and will continue based on ongoing assessments of the impact of COVID-19.
Our flights are generally made available around 12 months in advance, so you’ll will have even longer before you need to travel..
If you booked through a travel agent or third-party websites (eg. Flight Centre) you will need to contact them directly for assistance.
How can I check my balance and expiry date?
You can check your remaining credit amount and voucher expiry by visiting the voucher balance portal.
Can I book accommodation with my credit voucher?
You can book hotels on the Jetstar website using your credit voucher, but only if there is a flight in the same booking. Our Holiday Packages (flight + hotel) can also be booked with your voucher via www.jetstar.com/holidays opens in new windowopens in new window
I requested a credit voucher – when can I expect to receive it?
Given the volume of requests we have received for credit vouchers since COVID-19 started impacting people’s travel plans, it may take up to 14 days for your voucher to come through.
We do everything we can to process credit voucher requests as quickly as possible. Depending on the number we are processing at any given time, there may be a slight delay. But you can be confident you will receive yours soon.