Holiday Packages

As COVID-19 continues to impact our customers' travel plans, we understand you may need to change or cancel your booking with us. We're here to help but ask that you read the following information before contacting us, so we can serve you as quickly and efficiently as possible.

We are currently experiencing exceptionally high levels of customer enquiries so you may have to wait for some time before your live chat starts. If your booking is for travel within the next week, please hang in there. A member of the live chat team will help you as soon as they can. If you’re not travelling within the next week, please try again a bit later. Thank you!

Call centre temporarily unavailable

Our phone lines are currently down. We’re working hard to fix this issue but in the meantime, you can reach our team through one of the following methods.

We really appreciate your patience during this challenging time.

Live Chat

9am – 6pm, Sat & Sun

8am – 8pm, Mon - Fri

We are currently experiencing exceptionally high levels of customer enquiries so you may have to wait for some time before your live chat starts. If your booking is still a few days away, you may like to try again later. Otherwise, please hang in there. A member of the live chat team will help you as soon as they can.

Any questions?

If you’ve already contacted us via a form

A member of our team will respond as soon as possible. We’re working through a huge number of queries so it won’t be immediately, but we are prioritising these by departure date so rest assured, we will get back to you. Please jump on our live chat if you have any urgent queries.