COVID-19 (Coronavirus) may have changed the way we all travel, but it hasn't changed our commitment to the health and safety of our passengers and team members. As always, this remains our top priority.
The Jetstar COVID-19 Help Hub is your 'one-stop shop' for everything you need to know about this new travel era – whether you're thinking about booking a flight or you're due to travel soon.
All your questions answered
Prepare for international travel
Flying overseas? Check the travel requirements for your destination and dates, and prepare for your flight with our handy international checklist.Learn more
Prepare for domestic travel
Booked domestic flights? Check the travel requirements for your destination and dates, and prepare for your trip with our handy domestic checklist.Learn more
Fly with all the flex you need: COVID-19 changes and cancellations
With travel restrictions changing regularly, we’re giving you more flexibility when you book and looking after you if your flight changes.Learn more
Stay healthy with Fly Well
Our Fly Well program is designed to protect your health, safety and peace of mind when you travel with us.Find out more
Jetstar travel alerts
Get the latest updates on travelling with Jetstar, from schedule changes to airline travel requirements.Learn more
Multi-use Credit vouchers
All credit vouchers issued due to the impact of COVID-19 are now multi-use, giving you more flexibility to use them.Learn more
Compensation and refunds
Your rights under Australian Consumer Law
Still feel stuck?
Our virtual assistant Jess is here to help.