At Jetstar we love welcoming young passengers on board, but we don’t offer an unaccompanied minor service. A young passenger must meet all the relevant requirements listed below and our independent traveller requirements to be able to travel independently.

All Jetstar Airways (JQ) flights and Jetstar Asia (3K) flights to/from and within Australia and New Zealand

A young passenger is regarded as being able to travel independently if they are currently attending or enrolled in secondary school and:

  • can show proof at check-in that they are currently attending or enrolled in secondary school; and
  • can meet our Independent Traveller Requirements.

For a young passenger aged 12 years or over, proof of age can be acceptable as proof of secondary school enrolment, because in Australia and New Zealand, anyone 12 years and over is generally required to be enrolled in secondary school.

So, any of the following forms of identification can be used to verify secondary school attendance or enrolment and must be presented by a young passenger at check-in:

  • Passport or birth certificate, (proof of age for passengers who are 12 years and over);
  • School ID card from a secondary school (can be from a previous year and may be expired); or
  • Letter from the secondary school on school letterhead stating the year and confirming current attendance or enrolment in current secondary school (including enrolment in secondary school for the coming year after graduation from primary school).

Children who are not yet enrolled in or attending secondary school will be regarded as unable to travel independently and must be accompanied by an appropriate accompanying passenger.

Even if a young passenger meets all the above requirements, a parent or guardian should still assess if the young passenger is independent enough to travel alone on a Jetstar flight, before a booking is made. Jetstar is not able to provide supervision or assistance, because we don't have the systems, staff or facilities to do so. So, if a parent or guardian feels their child needs supervision, they should not book them to travel alone and instead should book them to travel with an accompanying passenger.

See Independent travellers and accompanying passengers for further details.

Checking in on Jetstar Airways (JQ) international flights

A young passenger travelling alone on a JQ international flight should meet all the above requirements, have a valid passport and have a parent or guardian present at all times with them during their check-in.

If no parent or guardian is present at check-in and our staff have reason to believe the young passenger may not have permission from a parent or guardian to travel alone, the young passenger may be refused check-in until permission to travel alone can be confirmed.

Other Jetstar Asia (3K) flights

For flights within Asia operated by Jetstar Asia (3K), passengers below the age of 12 must be accompanied by a passenger who is 15 years of age or older at the time of travel.

Passengers aged 12 and above may travel independently (subject to meeting our Independent Traveller Requirements).

Jetstar Pacific (BL) flights

For any domestic or international flights operated by Jetstar Pacific (BL), passengers below the age of 12 will not be eligible to travel unless they are accompanied by an appropriate accompanying passenger.

Passengers aged 12 and above may travel independently (subject to meeting our Independent Traveller Requirements). The parents or guardians of a passenger between the ages of 12 and 14 years must complete and sign a declaration at check-in before a passenger between these ages can travel unaccompanied.

Jetstar Japan (GK) flights

For any domestic Japan flights operated by Jetstar Japan (GK) passengers who are 2-11 years of age will not be eligible to travel unless they are accompanied by an appropriate accompanying passenger aged 12 years or older. Infants (under 2 years) must be accompanied by a parent or guardian, or an accompanying passenger who is at least 15 years old.

Passengers aged 12 years or above may travel independently (subject to meeting our Independent Traveller Requirements).

For any international flights operated by Jetstar Japan (GK) passengers below the age of 12 will not be eligible to travel unless they are accompanied by an appropriate accompanying passenger who is 15 years or older. Passengers aged 12 and above may travel independently (subject to meeting our Independent Traveller Requirements).

See Independent travellers and accompanying passengers for further details.

Accepted Proof of Age Identification

Acceptable forms of identification to verify a young passenger’s age are:

  • Passport; OR
  • Birth certificate.

All passengers are responsible for ensuring they have the applicable travel documentation required to enter the country they are travelling to.