Car hire contact information

When booking vehicles through Jetstar, please familiarise yourself with the following information. We've partnered with our preferred car providers, Hertz Group, Avis Budget Group, and CarTrawler to provide a quick, convenient and easy-to-use vehicle hire booking service. Important: If you’ve booked a hire car, your booking is with the car rental company, not Jetstar. Jetstar is not responsible for the management of car hire bookings. For all enquiries, disruptions and booking changes, please contact your car rental company directly, using the details below.

For bookings made with Hertz

Customer service: 1800 550 078
Customer care email: customercareau@hertz.com
Roadside assistance: 1800 996 010
For more information, please check this page: Hertz Car Hire - Australia

For bookings made with Thrifty

Customer service: 1300 367 227
Customer care email: customerservicesau@thrifty.com
Roadside assistance: 1800 996 010
For more information, please check this page: Thrifty Car Rental - Australia

For bookings made with Dollar

Customer service: 1800 501 934
Customer care email: customerservicesau@dollar.com
Roadside assistance: 1800 996 010
For more information, please check this page: Dollar Car Rental – Australia

For bookings made with ACE

Customer service: 1800 620 408
Customer care email: support@acerentals.com.au
Roadside assistance: 1800 996 010
For more information, please check this page: Ace Rental Cars – Australia

For bookings made with Avis

Customer service: 1800 141 000
Customer care email: Customer.service@avis.com.au
Roadside assistance: 1800 063 973
For more information, please check this page: Avis – Australia

For bookings made with Budget

Customer service: 1800 150 278
Customer care email: Customer.service@budget.com.au
Roadside assistance: 1800 656 550
For more information, please check this page: Budget – Australia

All other car hire bookings made on jetstar.com (powered by CarTrawler):

For all other car hire bookings made via jetstar.com, you can manage your booking here. This includes any providers not mentioned above, such as Alamo, Bargain, Eastcoast, Europcar, Keddy, Sixt, Times and more. After entering your email and booking number*, you’ll be able to:
  • change your booking
  • update the driver details
  • access FAQs and Help Centre content.
*Please refer to your confirmation email for details regarding your car rental reservation. For additional customer service assistance, you can email cartrawlersupport@cartrawler.com or call +61 2 8310 7891.

More information

Please visit this page for further information about booking car hire via jetstar.com

Car hire services and booking management is served by Hertz Group, Avis Budget Group and CarTrawler. Jetstar does not directly offer car rental services. All vehicle bookings made on jetstar.com are subject to suppliers’ rental agreements on collection of the rental vehicle. Jetstar receives a commission from these providers for vehicle bookings made via Jetstar Car Hire.
Jetstar Airways Pty Ltd, ABN 33 069 720 243 (Jetstar).

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