Time | Meal | Transfer | Accomm |
---|---|---|---|
3+ hours | ✓ - Meal voucher | x | x |
Overnight - Jetstar arranged | Inclusion in accommodation or reimbursement per person (receipts required) | ✓ | ✓ |
Overnight - Customer arranged | $30# reimbursement per person (receipts required) | Reimbursement of reasonable costs (receipts required) | $200# AUD/NZD/USD reimbursement per room (receipts required) |
Time | Meal | Transfer | Accomm |
---|---|---|---|
3+ hours | ✓ - Meal voucher | x | x |
Overnight | x | x | x |
Time | Credit voucher for the value fo your flight |
---|---|
3+ hours | If you do not travel because we are unable to re-book you on a Jetstar flight acceptable to you, and the purpose of your trip is voice |
#Jetstar will consider claims for all costs caused by the delay or cancellation on a case by case basis, including claims for higher amounts where reasonably incurred.
*Delay or cancellation within our control includes engineering issues, Jetstar IT system outages, delayed delivery of baggage to the carousel due to resourcing issues, late cleaning/loading of catering to the aircraft, crew/staffing issues.
^Delay or cancellation outside our control includes weather events, air traffic control issues, industrial action by a third party, security issues.
Time | Meal | Transfer | Accomm |
---|---|---|---|
3+ hours | ✓ - Meal voucher | x | x |
Overnight - Jetstar arranged | Inclusion in accommodation or reimbursement per person (receipts required) | ✓ | ✓ |
Overnight - Customer arranged | Reimbursement of reasonable costs (receipts required) | $200# AUD/NZD/USD reimbursement per room (receipts required) |
Time | Meal | Transfers | Accomm |
---|---|---|---|
3+ hours | ✓ - Meal voucher | x | x |
Overnight | x | x | x |
#Jetstar will consider claims for all costs caused by the delay or cancellation on a case by case basis, including claims for higher amounts where reasonably incurred