Privacy information: Jetstar.com handles your personal information in accordance with our Privacy Policy
After you've reported a cyber scam or suspicious activity, our dedicated cyber operations team will review your report and take appropriate action, which may include investigating the cyber scam, blocking malicious content, and sharing relevant intelligence with affected teams or partners.
Please also consider reporting the cyber scam or suspicious activity to other agencies, so that they can take the necessary steps to prevent other people from being targeted. These include:
• Scamwatch and/or the Australian Cyber Security Centre (ACSC) in Australia,
• Computer Emergency Response Team New Zealand (CERT NZ) in New Zealand,
• Other countries will have their own local agencies to report scams or suspicious activity.
Remember to warn your family and friends about any suspicious activity to help keep everyone cyber safe from scams.
• Is the sender suspicious or unknown?
• Is the caller unexpected or unsolicited? Are they asking you to provide personal, financial or account details? Verify the caller is a genuine Jetstar representative using contact details from the official Jetstar website.
• Is the offer or request unexpected or unusual? Are they requesting personal, sensitive or financial information about you, asking you to click on links, download attachments, scan QR codes, or to follow processes that are not normal?
• Too good to be true? Be cautious if an email, SMS, or call offers something that seems unusually beneficial, like rewards, join for free or exclusive deals.
• Is there a sense of urgency? Look out for wording with urgency to lure you or make you panic or entice you.
• Hover over links to check them (to see the real URL address behind the link). Never click on suspicious links, attachments, attachment images or scan suspicious QR codes.
• Greetings and signatures: Are they generic? If you need to contact Jetstar, always source contact details from the official Jetstar website.