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Cyber safety and scam alerts

Stay cyber safe from the latest scams

Your safety is our priority, whether that’s on your travels or online. Here, you can find information on the latest scams, how to report them and what to do if you think you’ve been scammed.
When reporting a scam or suspicious activity to us, please:
• Include original email, URLs, links or screenshots in your email.
• Delete the message once you have sent it through to us.
• If it's a social media post, please also report the post directly to the platform, e.g. Facebook or Instagram. If you have an issue with your Club Jetstar account, you can visit the dedicated Club Jetstar Help Centre If you have a concern about anything else e.g. disruptions or upcoming flights, please contact us. · If you've engaged with a scam
· Staying scam-aware
· Known scams
· Frequently asked questions
Someone holds a credit card while typing on a laptop

If you've engaged with a scam

If you've provided any payment details or believe your payment details have been compromised, contact your financial institution immediately. If your personal information has been compromised, stolen or misused, contact IDCARE (for Australian and New Zealand residents).

Staying scam-aware

Cybercriminals may pretend to be Jetstar so they can steal personal or financial information. It's worth staying up to date with current scams so you can be aware of the latest methods used.

Email and website scams

Keep an eye out for emails pretending to be from Jetstar (offering cash gifts, prizes and discounts) or fake sites pretending to be official Jetstar websites. These may contain links, attachments/images or QR codes that direct you to fake websites or download malicious software (malware). To avoid email and website scams:
• Always check the sender's name, email address or website address
• Never click on any suspicious links
• Never open suspicious attachments or attachment images
• Never scan suspicious QR codes.

Call and SMS scams

You may receive a fake call or SMS offering cash gifts, rewards, prizes and discounts. You may be asked to give personal details or member numbers, or you may be directed to a fake Jetstar website or a site that appears to a Club Jetstar login page. To avoid call and SMS scams:
• If you are not sure whether a caller is who they say they are, it’s ok to hang up.
• Don’t respond to a text message using the phone number provided.
• If you wish to call Jetstar, please refer to our official contact numbers page.
• Never click on any suspicious links.

Social media scams

Social media scams often come in the form of fake customer service accounts. Scammers will try to ask for your personal or financial details, create fake ads or post fake competitions for sharing or liking a post. These are our official social media accounts:
• Facebook: https://www.facebook.com/JetstarAustralia
• Instagram: https://www.instagram.com/jetstaraustralia
• X (formerly Twitter): https://x.com/jetstarairways
• TikTok: https://www.tiktok.com/@jetstaraustralia
• LinkedIn: https://www.linkedin.com/company/jetstar-airways
• YouTube: https://www.youtube.com/@jetstarairways

Known scams

Below are some of the more recent Jetstar-related scams we are currently aware of. For a more comprehensive list see our archive of Jetstar-related scams.

Recruitment Offer Scam

There is a Facebook profile using the name "Jetstar Aviation Services PVT LTD" – this is NOT affiliated with Jetstar Airways. Customers have reported scam emails from "Jetstar Recruitment" using the Gmail address info.jetstaraviation@gmail[.]com. If you receive an email from this address, it is recommended you block ignore and delete the email. Further investigations uncovered job advertisements linked to "Jetstar Aviation Services PVT. LTD" on:
• Instagram, Facebook, and YouTube
• placementIndia.com
• Fake website jetstaracademy.com These jobs are NOT affiliated with Jetstar Airways.

Jetstar Advance-fee Job Offer Scam

This is a recruitment scam out of India that falsely uses Jetstar branding to deceive victims – these jobs are NOT affiliated with Jetstar Airways. The scammers send fake offer letters and attempt to extort money by claiming that a one-time fee is required to secure the job. The email address associated with this scam is acsjetstarcareerservices@gmail[.]com. If you receive an email from this address, it is recommended you block, ignore and delete the email.

Jetstar Fake Customer Support Scam

Scammers on X (formerly known as Twitter) are impersonating Jetstar customer support, attempting to lure customers by replying to posts and offering fake assistance, with a goal to steal personal or financial information. Jetstar is actively working with X to have these accounts removed. If you wish to interact with Jetstar on X, the official Jetstar account is @JetstarAirways

Frequently asked questions

What happens after I report a Jetstar scam?

After you've reported a cyber scam or suspicious activity, our dedicated cyber operations team will review your report and take appropriate action, which may include investigating the cyber scam, blocking malicious content, and sharing relevant intelligence with affected teams or partners.

Please also consider reporting the cyber scam or suspicious activity to other agencies, so that they can take the necessary steps to prevent other people from being targeted. These include:
• Scamwatch and/or the Australian Cyber Security Centre (ACSC) in Australia,
• Computer Emergency Response Team New Zealand (CERT NZ) in New Zealand,
• Other countries will have their own local agencies to report scams or suspicious activity.

Remember to warn your family and friends about any suspicious activity to help keep everyone cyber safe from scams.

How do I spot a scam?

• Is the sender suspicious or unknown?

  1. Mismatched domains: If the sender claims to be from Jetstar, check if their email domain matches the official one (e.g. an email from "jetstar-support@gmail[.]com" is suspicious).
  2. Unusual sender email formatting: Look for extra characters, numbers, or misspellings in the sender's email address (e.g. J.E.T.S.T.A.R. < customeer-service@jetstar-secure[.]com>)

• Is the caller unexpected or unsolicited? Are they asking you to provide personal, financial or account details? Verify the caller is a genuine Jetstar representative using contact details from the official Jetstar website.

• Is the offer or request unexpected or unusual? Are they requesting personal, sensitive or financial information about you, asking you to click on links, download attachments, scan QR codes, or to follow processes that are not normal?

• Too good to be true? Be cautious if an email, SMS, or call offers something that seems unusually beneficial, like rewards, join for free or exclusive deals.

• Is there a sense of urgency? Look out for wording with urgency to lure you or make you panic or entice you.

• Hover over links to check them (to see the real URL address behind the link). Never click on suspicious links, attachments, attachment images or scan suspicious QR codes.

• Greetings and signatures: Are they generic? If you need to contact Jetstar, always source contact details from the official Jetstar website.

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