On 31 July 2025, Jetstar Asia (3K) permanently ceased operations.
This followed an extensive and careful review of Jetstar Asia, which has been increasingly challenged by rising costs and competition in the region it operates.
The decision does not impact any Jetstar Airways (JQ) flights, including JQ international flights between Australia and Southeast Asia, or any Jetstar Japan (GK) flights.
For more information, please visit our Travel Alerts page.
Please read the FAQs below and contact us via if we can assist in any other way.
FAQs
What’s happened to Jetstar Asia flight bookings?
All customers impacted by the closure of Jetstar Asia have been contacted and offered alternative flight options or a full refund.
If you require further assistance, please contact us via .
I have a Jetstar voucher – can I get a refund?
Yes, if you have a current Jetstar voucher related to travel with Jetstar Asia (3K) with an available balance, you’ll be contacted in August to arrange converting your remaining voucher balance to a monetary refund.
Vouchers that expired prior to 11 June 2025 are not eligible for refunds.
Customers with vouchers for bookings made on Jetstar.com or via the Jetstar Contact Centre:
For bookings made within the last 18 months, where possible, we will automatically refund you to the card used for payment on your booking. We will notify you directly via the email address listed as a contact on your booking or voucher when this is completed.
For all other bookings, we will contact you via the email address provided as a contact in your booking with further instructions. We will never ask you to provide us your credit card information.
For bookings where separate vouchers were issued for each passenger, we will notify the email address listed as the booking contact to coordinate the refunds for each voucher.
Customers with vouchers issued for bookings made via Travel Agents or other third parties:
Where your travel agent has provided us with your contact information, we will email you directly via the address provided to us with instructions about how to claim your refund.
Where we do not have your email address, we will contact your travel agent to request they coordinate your refund.
What happens to my Club Jetstar membership?
We will refund the annual membership fee for all Singapore-based Club Jetstar members with a current membership, and the membership will be cancelled.
We will commence processing refunds from August, which will be automatically applied directly to the card you used to purchase the membership.
If for any reason we cannot refund the money directly to your card, we will contact you by email with further instructions. We will never ask you to provide us with your credit card information to secure your refund.
Memberships that expired before 11 June 2025 will not be refunded.
I’m booked to travel on a partner airline, what should I do?
We will notify impacted customers about any changes to your Jetstar Asia flight/s, and for any connecting customers our partner airlines will contact you about alternative arrangements where required.
I booked via a third-party website or travel agent, do I need to contact them directly?
Customers will be notified by Jetstar of their options where we hold their contact information.
You’ll be notified by your travel agent if we do not have your contact information on file.