Delays or cancellations

The fastest way to re-book your flight is at your fingertips. Search for and select alternative flight options when you go to Manage booking.

Don’t speak English? We can help you in Chinese (中文), Korean (한국어) and Japanese (日本語).

Find out about any compensation or refunds you're entitled to, or how to request documents for an insurance claim below.

What to do during a disrupt

Not sure where to begin? We understand that a delayed or cancelled flight can be stressful. Watch our video to find out the steps you can take to get you where you need to go.

Need more help? Chat with us.

Contact centre hours: English-language contact centre available 24 hours, 7 days a week