Jetstar’s Trade Support team is dedicated to providing quality support to our travel industry partners. All trade support queries are now serviced by live chat, rather than email. It’s the quickest and easiest way to get in touch with our Trade Support team. Before starting a live chat, please have your booking reference/s and any relevant supporting documentation ready for upload. The team is trained in the areas of:
For group booking enquiries, contact us via the contact details on the Group bookings page.
For all non-trade related enquires, head to Contact us.
Reduction in contact centre hours - Due to COVID-19, our trade support and groups team are now available as follows:
Trade Phone: Monday to Friday 8am-5pm AEST
Trade Chat: Monday to Friday 8am-5pm AEST
Groups: Monday – Friday 8.30am – 5.30pm AEST