Jetstar’s Trade Support team is dedicated to providing quality support to our travel industry partners. All trade support queries are now serviced by live chat, rather than email. It’s the quickest and easiest way to get in touch with our Trade Support team. Before starting a live chat, please have your booking reference/s and any relevant supporting documentation ready for upload. The team is trained in the areas of:

  • Agency registration
  • BSP settlement
  • Remuneration
  • Using the Agent Hub
  • Reporting subscriptions
  • Booking channels
  • Customer complaints/feedback
  • All our agents are currently busy or unavailable. Our Trade Support Live Chat is available 7 days a week from 8am – 8pm (AEST). Please try again.

    Group bookings
    For group booking enquiries, contact us via the contact details on the Group bookings page.

    Non-trade bookings
    For all non-trade related enquires, head to Contact us.

    Reduction in contact centre hours - Due to COVID-19, our trade support and groups team are now available as follows:

    Trade Phone: Monday to Friday 8am-5pm AEST
    Trade Chat: Monday to Friday 8am-5pm AEST
    Groups: Monday – Friday 8.30am – 5.30pm AEST