If you made your booking through a travel agent or have a Jetstar Hotels booking, you’ll find the information you need here.

I booked my holiday through a travel agent – what should I do?

If you made your booking through a travel agent or third-party website (eg Expedia, Skyscanner, etc), and your booking includes hotels, cars or other holiday extras, please contact them for assistance.

If your booking only includes Jetstar flights, you will be able to cancel your flight and request a voucher online. The fastest and easiest way is to request your credit voucher online, using the instructions below.

Visit Manage booking:

  1. Log in using your booking details
  2. Select 'View other options'
  3. Select 'Request reimbursement'
  4. Select applicable flights and click ‘Reimbursement summary’
  5. Confirm your request

Please take the time to read the Jetstar credit voucher terms and conditions.

I’ve got a Jetstar Hotel booking – what should I do?

For information and help with Jetstar hotel bookings submit a form online opens in new window.

I have purchased third-party travel insurance – what should I do?

Enquiries about your insurance policy and any applicable refunds should be directed to your insurance provider directly.