Yes, you can make your seat selection when you make your booking. Choose an aisle or window seat, or sit in a row with friends and family. A fee may apply and seat selection is subject to availability.
In-flight health and seating
Even if you pre-select a seat, you will likely be seated next to someone.
Wherever you're seated, Jetstar's Fly Well program is designed to keep you safe and healthy while flying.
- The seating configuration on board our aircraft provides a natural barrier, as passengers do not face each other.
- We’ve implemented enhanced cleaning of aircraft with a disinfectant effective against Coronaviruses, with an emphasis on areas of high contact: seats, seatbelts, overhead lockers, air vents and toilets.
- All Jetstar aircraft are fitted with hospital-grade HEPA air filters, which remove 99.9% of all particles including viruses. Cabin air is also refreshed every few minutes, ensuring the highest possible quality.
- A Fly Well pack containing mask and sanitising wipes will be provided at the boarding gate for all Jetstar Airways (JQ) flights, so you can wipe down your seatbelt, tray and armrests if you’d like to. For Jetstar Asia (3K) and Jetstar Japan (GK) flights, please be sure to bring your own mask.
- In line with government requirements, face masks must be worn on all flights between New Zealand and Australia, all domestic New Zealand flights and all flights within Australia. For your own peace of mind, we strongly advise wearing one on your flight wherever you're travelling.
Selecting your seat
Economy Starter Plus, Economy Max passengers and Business Class passengers can select any standard seat for no extra charge, subject to availability.
For a slightly higher fee you can select a seat up the front of the aircraft, which should help get you on and off the aircraft slightly faster.
Extra legroom seats are also available for a fee. These are located at the exit rows and require passengers who can assist in an emergency. Check if you are eligible to book an extra legroom seat.
Already got a booking? Go to Manage booking to purchase your seat selection.
Need more room?
You must be able to lower both armrests and not compromise any part of adjacent seats to ensure safe and comfortable seating during travel. Please contact us to purchase an extra seat, or where available, a business class seat if you need more room.
If you need to keep your leg extended throughout your flight due to injury or any other reason, please also contact us to purchase the full number of seats you need to make your journey. For safety reasons, only passengers with full mobility can sit in the exit rows.
Contacting us will allow us to allocate the seats you’ve purchased side by side so you can enjoy a comfortable flight. Seat dimensions for each aircraft type can be found in the table below.
We encourage customers to address all seating needs when booking.
|Aircraft type||Seat Width (inches)||Seat Pitch (inches)||Seat type|
|Boeing 787 (economy)||17||30||Standard|
|Boeing 787 (business)||19||38||Recliner|
Terms and conditions of paid seat requests
- Paid seat requests are non-transferable and generally non-refundable, except if you are entitled to a remedy by law. You can only transfer seat requests when you make a permitted name change to your booking.
- In the event of a flight disruption or schedule change, we will attempt to seat you in your requested or equivalent seat but we can’t guarantee the seat will be available on your new flight. You may also be required to move seats for operational reasons.
- If you choose to change your flight, you will be offered an equivalent seat when you change, subject to availability. If an equivalent seat is unavailable, Jetstar will not provide a refund of the additional amount paid.
- If we move your seat for a reason within our control, we will provide a full refund of the seat selection fee upon request.
- If you change your flight and a higher fee to change the seat applies, you must pay the difference.