FAQ’s for booking Jetstar Group (JQ, 3K, and GK) fares through the GDS, with ticketing managed by Hahn Air (HR-169)

For additional information, please refer to the Jetstar GDS help guide Flex bundle fares can be held in credit as per the GDS fare rules.
Starter, Starter Plus, Starter Max or Business Max fares are not permitted as per the GDS fare rules unless approved by Jetstar under extenuating circumstances, outside of fare rules. When holding a Jetstar Flex fare in credit, you must cancel the existing segment before airport check in opens, with the ticket coupon remaining open. Rebooking of future travel MUST occur within ticket validity. When rebooking, book the new segment on a Flex fare under the old ticket, exchanging old coupon. When utilising this unique feature of the Flex bundle, you can make this flight change via the GDS, alternatively by contacting Jetstar Trade Support or the airport service desk. When reissuing in the GDS rebooking can be booked in O, N, M, L, K, Q, R, S, T, V or Y to allow the for same day change without penalty. For sale on following routes (& vice versa): ADLDPS, AKLMEL, AKLMCY, AKLOOL, AKLRAR, AKLSYD, AKLBNE, BNEDPS, BKKPER, CHCMEL, CHCOOL, CNSCHC, CNSDPS, DPSDRW, DPSMEL, DPSPER, DPSSIN, DPSSYD, DPSTSV, DUDOOL, HKTPER, HLZSYD, HLZOOL, MELZQN, NANMEL, NANSYD, OOLWLG, OOLZQN, PERSIN, RARSYD, SYDVLI, SYDZQN. For ticketing support for tickets issued for wholly Jetstar fares please – contact Hahn Air support service@hahnair.com or Jetstar Trade Support via Live Chat or call 1300 042 394 if travel is imminent. For all Hahn Air policies regarding issuing and servicing HR tickets refer to the Hahn Air Website For all Jetstar policies regarding the carriage of JQ customers refer to Jetstar – Travel Agents This offering is available for users of Amadeus, Apollo, Abacus (for Jetstar Airways JQ and Jetstar Asia 3K flights only), Sabre, Travelport – Galileo, Travelsky and Worldspan. Jetstar does not permit waitlisting. You should book Jetstar flights from available inventory as shown in the GDS. Your customer’s email address and mobile number should be added to the booking in accordance with IATA regulation 830d so that your customer can be contacted in case of a cancellation or disruption to their flight. Refer to Jetstar GDS Guide on the Jetstar Agent Hub for the required GDS entries. No. Some Jetstar sale & bundle fares are not available in the GDS. Revalidation of tickets issued on HR-169 is not permitted. All Hahn Air (HR-169) tickets need to be reissued by the travel agency that originally issued the ticket. Agency Debit Memos (ADMs) are issued to recover amounts that should have been remitted to us relating to the booking and tickets. If you have any questions regarding ADMs, please download and refer to the Hahn air ADM policy here. Yes, all Jetstar fares can be put on hold. Please refer to the GDS guide for more details on the ticketing time limit rules. Please contact Hahn Air Service Desk at Email service@hahnair.com for ticket validity/policy. Hahn Air processes refund applications within 14 days after submitting all necessary information. Refund requests must be supported with the complete PNR (Passenger Name Record) history and further documentation to support your claim. For any queries, please contact Hahn Air at Email: accounting@hahnair.com Refunds can only be processed in accordance with Jetstar fare rules. For exemption case/request, please contact Trade Support Please issue as per your current ticketing arrangements. It is important to note if you are issuing a ticket that you must not add credit card payment details or your JQ Agency credit account details (OSAG) in any SSR as you would do for JQ include GDS unticketed bookings, as this will result in a duplicate charge. Please contact Hahn Air to get access to 169 ticketing plate.

Jetstar do not carry unaccompanied minors. For more information, refer to Jetstar’s Young Person Travelling Alone (YPTA) Policy. Jetstar Asia charges an SGD$50.00 fee for an infant travelling on an international flight with 3K. This
will auto-price for you in the GDS and you will need to issue a ticket for the infant. This fee applies
to Jetstar only and combined Jetstar and Qantas domestic fares. You need to make the booking as per the infant’s age on the outbound flight. For an infant who turns 2 after the first outbound flight, but before the return flight, they will be considered an infant for their entire journey. This applies only if both outbound and inbound flights are in the same booking and the infant does not occupy a seat. You make the booking as per the child’s age on the outbound flight. For a child who turns 12 after the first outbound flight, but before the return flight, they will be considered a child for their entire journey. This applies only if both outbound and inbound flights are in the same booking.

The fare rule of the fare component that is changing applies. If changing multiple fare components, the most restrictive fare rule applies. You need to reprice the ticket and collect additional fare, taxes, charges, and change fees then reissue the ticket. If you need assistance with a fare reassessment for a ticket that contains Jetstar flights only, contact Jetstar Trade Support. All penalties will be collected under the DU tax code; ARC agents use the CP code. Hahn Air does not permit any name changes unless the fare rules explicitly allow it. Travel agents need to send an email to service@hahnair.com or contact Jetstar Trade Support. before performing any changes. The travel agent needs to create a new PNR with the correct name and reissue the ticket. Important note: only same itinerary, same airline, same date, same fare or higher (not a lower fare basis) is accepted. The travel agent needs to cancel the original booking in their GDS! A refund is allowed for certain fare types within the fare rules with a refund fee (e.g. Max fare and Business), you must deduct the refund fee from the amount being claimed (fee is per person per segment). Voluntary refunds can be processed via BSPlink. Click here to obtain detailed information on how to process a refund for HR-169 tickets. A copy of the complete PNR history is always required to process the refund request. Before raising a refund application via BSP, you must obtain the refund waiver approval from Jetstar Trade Support or Hahn Air (accounting@hahnair.com). Involuntary refunds need to be requested through a refund application via BSPlink. Please contact Jetstar Trade Support. Your customer will need to supply the appropriate supporting documentation (e.g., Medical or death certificate etc.) for any compassionate claims. The claim will be assessed, and you will be advised of the outcome. If approved, a refund authority will be provided to include in the refund application to be processed through BSPlink. Alternatively, you will be given an authority number to hold the fare in credit and reissue without a fee (fare difference may apply).

Contact Jetstar Trade Support for an authority to reissue your customer’s ticket. In case of involuntary changes (operating carrier reschedules the flight), the travel agent needs to reissue the HR-169 ticket. This is free of charge. The following text needs to be added in the endorsement box: “INVOL REISSUE DUE TO SC XX/YYY DD/MMM (flight number and date). The travel agent also needs to set an I-indicator in front of the fare calculation (I-XXX YY ZZZ40.00NUC40.00END). All ticket details of the new ticket must match the ones from the original ticket. The new flight needs to be offered with the same operating carrier in the same booking class. If the alternative offered to the travel agent is unacceptable for the passenger, the travel agent needs to contact Jetstar Trade Support or service@hahnair.com. If the alternative offered to the travel agent is unacceptable for the passenger, the travel agent needs to contact Jetstar Trade Support for exemptions.

Please process through Manage Booking on jetstar.com. You may need to allow up to 90 mins after ticketing to add a seat request, additional baggage can be added after 40 hours, and payment can only be made by credit card. Jetstar Domestic (AU) connections do not allow transfer of baggage. However, there are some exceptions:

• Connecting international Jetstar flights and flights with our partner airlines (see list below under 'Jetstar Baggage Transfers'), where both international flights were purchased on the same booking.
• Domestic flights in Japan connecting to international flights operated by American Airlines, Air Canada, Delta Air Lines, Japan Airlines and Qantas, where both flights were purchased on the same booking.

If you're transferring between domestic flights or between international and domestic flights, in most cases you’ll need to collect your baggage, check in again and transfer your bags. Our check-in staff will let you know if your baggage will be transferred. You may still need to check in at the connecting airport to obtain your next boarding pass before check-in closes. For further information, please refer to Jetstar Baggage Transfers.