Following an extensive and careful review of the Jetstar Asia (3K) airline, the very difficult decision has been made to progressively reduce the airlines’ schedule before permanently ceasing operations on 31 July 2025. 
The decision does not impact any Jetstar Airways (JQ) flights, including JQ international flights between Australia and Southeast Asia, or any Jetstar Japan (GK) flights.  
Jetstar Asia’s (3K) business has been increasingly challenged in recent years by escalating supplier costs, airport fees and aviation charges as well as growing capacity and competition in the region. 
Despite our best efforts to offset these rising costs, they are expected to continue into the foreseeable future, putting unsustainable pressure on Jetstar Asia’s ability to offer low fares. 
This is incredibly difficult news for our Jetstar Asia team members and customers, and the Jetstar Group is committed to providing support during this time with a range of options in place for all those impacted. 
Information for customers with Jetstar Asia (3K) bookings
Jetstar Asia (3K) flights will continue to operate until 31 July 2025 with a progressively reduced schedule. 
For customers with bookings prior to 31 July 2025, there will be some changes to Jetstar Asia’s usual schedule, and we will reach out directly if there are any changes to your upcoming flight. 
If you are not contacted with any schedule changes, your original flight will operate as planned, and there is no action needed. Please proceed to the airport as normal. You can also check your flight status <a href="https://booking.jetstar.com/flight-status/?culture=en-sg&amp;pid=subnav:flight-status">here</a> in the lead up to your departure. 
Customers with bookings from 31 July 2025 onwards are eligible for a full refund to your original form of payment. We will contact you directly to discuss your options. You can also visit <a href="https://booking.jetstar.com/mmb/?pid=subnav:mmb#/login?culture=en-sg">Manage Booking</a> to secure your refund now.  
Flights remain on sale for Jetstar Asia (3K) flights operating until 31 July 2025. 
Additional information for customers
Vouchers
If you have a current Jetstar voucher related to travel with Jetstar Asia (3K) with an available balance, you’ll be contacted in August to arrange converting your remaining voucher balance to a monetary refund.   
Club Jetstar memberships 
We will refund the annual membership fee for all Singapore-based Club Jetstar members with a current membership, and the membership will be cancelled. 
We will commence processing refunds from August, which will be automatically applied directly to the card you used to purchase the membership. 
We sincerely thank our customers for their support during the transition towards closure. 
Need more information?
For further information, please visit <a href="ttps://www.jetstar.com/sg/en/jetstar-asia-information">here</a>, visit our <a href="https://www.jetstar.com/sg/en/help/contact-numbers">contact numbers page</a> or speak directly to an agent via Live Chat below.

2023 年 3 月 22 日起，捷星亚洲 (3K)和捷星航空 (JQ) 往返航班将停靠新加坡樟宜机场 4 号航站楼。
 
如果您要转机，请留出额外的时间前往其他航站楼。
 
如果您需要在 4 号航站楼和其他航站楼之间转机，您可以使用樟宜机场的免费公共班车服务。
 
您可以访问樟宜机场网站，了解有关 4 号航站楼和班车服务的<a href="https://www.changiairport.com/en/airport-guide/transport/transfer-between-terminals-and-jewel.html">更多信息</a>。

所有往返澳大利亚的捷星国际航班上年满 12 周岁的乘客都必须完全接种 TGA 批准或认可的疫苗（出于医疗原因，某些乘客和 12 岁以下儿童除外）。 <a href="https://www.jetstar.com/sg/en/help/articles/travel-requirements-to-and-from-australia">了解更多信息</a>
从 2022 年 7 月 19 日（星期二）起，我们将不再要求往返澳大利亚的国际航班乘客完全接种 COVID-19 疫苗。请注意，如果客人的目的地有旅行要求，则客人需在办理入住时出示疫苗接种证明。在飞机上，安全仍然是我们 的首要任务 ，虽然在飞机上感染COVID-19的风险被认为很低，但所有乘客都必须在机上戴口罩。
如果您的目的地或行程中的其他航空公司有不同的疫苗接种要求，则适用最严格的规则。

旅行前，所有过境旅客必须：
在单个行程中预订出发和转机航班
确保他们的连接在48小时内
遵守适用的航空公司和最终目的地疫苗接种要求将适用最严格的规则
下一个目的地的完整入境和航空公司要求 机场当局强制执行旅行要求，
不符合所有条件的过境旅客可能会被拒绝登机。
要查看您是否是转机乘客，请访问我们的<a href="https://www.jetstar.com/sg/en/help/articles/prepare-to-fly-international-transit-information">国际转机信息页</a><a href="https://www.jetstar.com/sg/en/help/articles/prepare-to-fly-international-transit-information">面</a>。

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<div tabindex="0" role="label">如果您即将起飞的航班被取消，我们将直接与您联系，告知您可用的选项。这些选项可能包括免费日期/时间更改，未使用/未旅行航班全部价值的信用券，或根据取消的情况提供现金退款。</div>
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进入新加坡是基于旅行者在过去七天内的旅行历史，包括前往新加坡的途中和旅行前在新加坡的停留时间。 
从4月26日起，所有完全接种疫苗的旅客和12岁及以下未完全接种疫苗的儿童都可以前往新加坡，免检疫，无需出发前测试。
请检查必要的入境要求，因为可能适用COVID-19检测和检疫<a href="https://safetravel.ica.gov.sg/">要求</a>。
欲了解更多信息，请点击这里。 想要推迟行程的旅客，请访问<a href="https://booking.jetstar.com/mmb/#/login?culture=en-SG">管理我的预订</a>以查看您的选择。
为了加快机场的抵达测试，所有旅客都必须在出发前往新加坡之前提交提交<a href="https://eservices.ica.gov.sg/sgarrivalcard/">新加坡入境卡</a>。

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