Jetstar Asia (3K) permanently ceased operations on Thursday 31 July 2025.This followed an extensive and careful review of the airline and the challenges it has faced in recent years with escalating supplier costs, airport fees and aviation charges, as well as growing capacity and competition in the region.The decision does not impact any Jetstar Airways (JQ) flights, including JQ international flights between Australia and Southeast Asia, or any Jetstar Japan (GK) flights. All customers impacted by the closure of Jetstar Asia (3K) have been contacted and offered alternative flight options or a full refund.We’d like to thank our customers for the support they’ve shown our Jetstar Asia team since the news of JSA’s closure was announced.Information for customers with Jetstar Asia (3K) vouchers:
If you have a current Jetstar voucher related to travel with Jetstar Asia (3K) with an available balance, you’ll be contacted in August to arrange converting your remaining voucher balance to a monetary refund.Club Jetstar memberships
We will refund the annual membership fee for all Singapore-based Club Jetstar members with a current membership, and the membership will be cancelled.We will commence processing refunds from August, which will be automatically applied directly to the card you used to purchase the membership.We sincerely thank our customers for their support during the transition towards closure.Need more help?
If you need any further assistance please visit here, our contact numbers page or speak directly to an agent via